4,446 California SRT Service Centers

I live in the Las Vegas area but my 2002 F150 popped a - lasvegasira

I live in the Las Vegas area but my 2002 F150 popped a spark plug when I was in Glendale. Star Ford knew I was from out of town and I’m certain that they overcharged me to repair the vehicle as they knew I didn’t live in the area and I had little choice, because getting the truck to another place to fix the issue would have been a logistical nightmare. The cylinder that lost the plug was right up at the front driver side of the engine and was easily accessible. Installing a helix should have taken about an hour, maybe two on the outside if the mechanic working on it was high and liked to take a lot of breaks. But Star Ford claimed that this was a 7 to 8 hour job! They ended up charging me almost $1900 to install a SINGLE HELIX. And then they had the gall to offer to change out the remaining spark plugs for an additional $600?!? What the f--- are they smoking in Star Ford of Glendale?? The service tech Sam Davis was polite and professional, but she seemed to have little sway (or little interest) in ensuring that the service manager didn’t bend me over on the charges. Star Ford is the kind of dealership that makes people not trust the automobile industry. I DO NOT RECOMMEND THIS PLACE FOR SERVICE. There are plenty of smaller mechanic shops in the area that would have done the work for less than $800 (some, a LOT less) and would have had the work done more quickly. I only wish that I had AAA take to one of those places instead. Avoid Star Ford at all costs for service. FOLLOW UP - Manny the service manager for Star Ford got in touch with me regarding my complaint and refunded a substantial amount of my payment. His decision to do that was appreciated by me and I’m thankful that he took the time to make things right. Looks like Star Ford owns up to their mistakes and they do what they can to make the customer happy. Good job, Manny!

Today Tony Pereira in the service dept gave us an - Donnalugo19

Today Tony Pereira in the service dept gave us an instructional hour long description of all the buttons in our new RAV 4 XEL. We bought the new RAV elsewhere but had never received much information on any of the buttons, Toyota app had not been set up. Thank you to Tony for calling me back, making an appointment for us and taking the time to explain things to us. There were buttons I didn't even know we had! He gave us his cell # in case we had other questions in the future. It was a lot to learn, so we may be calling him back. Thank you Tony for your excellent customer service. Donna Lugo

GREAT! - Rodriguez5496

GREAT!! Every time I come in Ivan Tapia is always is quick to assist me and making sure that he is able get me takin care of and he is also very respectful.

This Victorville Chevrolet dealership is an absolute - don.bailey76

This Victorville Chevrolet dealership is an absolute nightmare. They're incredibly attentive when trying to get your business, but once they have your money, their service becomes abysmal, even with an extended warranty. It's like dealing with completely disengaged employees. I purchased a brand new, fully loaded 2023 Tahoe High Country with LoJack. The LoJack stopped working within two months and remained inoperative for two years, despite multiple service visits. I also experienced persistent issues with the radio going blank, the vehicle hesitating on acceleration, and randomly losing propulsion. For two years, their consistent response was, "we can't duplicate the issue." Then, on Mother's Day, the propulsion issue recurred. I brought it in, and it turns out there's a recall for this exact problem! Yet, they still claimed they couldn't do anything because they couldn't reproduce the issue I experienced. The blank radio? Apparently, GM has no fix for that either. This dealership, along with GM, is a master of deflection, constantly pointing fingers at each other while I'm stuck with a lemon that's still under warranty. Regarding the LoJack, after two years of it not working, they finally identified a faulty connector clip and "fixed" it. However, when I requested a refund for two years of non-functional service, the dealership blamed the LoJack company, who, of course, blamed the dealership right back. Ultimately, there's a complete lack of accountability from Victorville Chevrolet, GM, and LoJack. Once they have your money, good luck getting any issues resolved.

The parson that it take care of me is just amazing - Adrian garcia

The parson that it take care of me is just amazing person she take time to answer all my questions

I received excellent customer service at hilltop hyundai. - Nellwyn

I received excellent customer service at hilltop hyundai. The staff was very welcoming and sufficient .

Service representative was professional knowledgeable - Fabiolaperez688

Service representative was professional knowledgeable when providing service, provided updates on time when promised. I value honesty and professionalism at all times specially with this difficult times and with this economy, Joel, your great customer service is greatly appreciated, hope that I wrote his name right ✅

Service was prompt, quality of work was excellent, and - bkeith

Service was prompt, quality of work was excellent, and Jose deserves a lot of the credit. Thanks, Martin Chevrolet.

Jake is amazing to work with! - Cmartin

Jake is amazing to work with! And Angelica also, Very polite and professional, great to have loaner car also

Great service. - MiguelA2509

Great service. They took care of my car and were able to drop me off at home after.

The service was great. - peterjohnhilst

The service was great. Valerie Reynosa is an excellent service rep. Most of what I needed was completed. They took good care of my van. Appreciate their work.

My experience at Chevrolet of Carson is always pleasant. - sauntee33

My experience at Chevrolet of Carson is always pleasant. They make you feel like you are part of the Carson Chevy family. Lisa is always helpful and knowledgeable of Chevy’s products. Daniel is always consistent in his professionalism. Each time I bring my car in to be serviced he is there to take my information and get me signed in. I never wait longer than 5 minutes to begin the service process when I schedule my appointments. He always has a great disposition as well. Very pleasant young man. Also, the gentleman that is in the parts department is always a pleasure. He is also very knowledgeable of Chevy's products for my car. His professionalism is impeccable. He sets the atmosphere with calm music and is always so kind. I have been to other Chevy dealerships for service within the Los Angeles area. The other dealerships do not compare customer satisfaction and professionalism that the Carson Chevy family extend to their clients. For great customer service and efficiency Carson Chevrolet is it. If you are like me and looking for the best service with professionalism, then get your car from Chevy Carson. My 2022 Chevy Equinox is always serviced by the best.

Beware do not take your vehicle to this dealership you - ytuque2023

Beware do not take your vehicle to this dealership you will regret it's a complete waste of time. I took my RAM 1500 truck with the Park sense and Service Shifter warning lights coming on and was advised my software needed updating so I paid $220, and that it should correct the problem and it did not. I had already serviced the truck elsewhere so nothing to be done except warning light problem. I returned again and was advised by Jonathan service advisor the master mechanic would check it out. I picked up the truck and as I was driving off the lot both warning lights came back on additionally the warning sound with no warning indicator is coming on so it's worse from when I took the truck into Envision. I video recorded how many times the warning lights are coming on the day I left the dealership. I am filing a complaint so it is on record with the Bureau of Automotive repair in California and sending a complaint into the California State Attorney General Rob Banta so they can get a hold of the owner at the dealership to advise. I was not told the truth upon dropping off the truck the master mechanic would look at it and he never checked my vehicle I asked Jonathan the service advisor and he said no. I know it's on record who checked my vehicle it's state law its documented on the repair order.

Excellent service. - edarserrano

Excellent service. Manuel went the extra mile to search for the parts that I needed.

I'm from Denver and was in San Diego dropping my - docholliday2065

I'm from Denver and was in San Diego dropping my daughter off at college when I received a coolant warning light. Not wanting to drive 1200 miles through the dessert with a potential issue I attempted to get a last minute service. Got an appointment at Kearny Mesa Dodge, but when I arrived they said they could not look at my truck for three days and would not help at all. I went to S.D Dodge where Service Advisor Turner "GeGe" took great care of me, she had a mechanic look at my truck and I was out in 30 minutes and back on the road. I would like to thank GeGe for the outstanding customer service and understanding. I would highly recommend this dealership and service center.

Always clean and very friendly staff. - cowdogmaynard

Always clean and very friendly staff. O always bring my truck to Mountain View Chevrolet

North County GMC has had my van for 10 weeks with no - Greg.warden

North County GMC has had my van for 10 weeks with no resolution. They damaged the vehicle’s wiring and still haven’t repaired the cluster unit. When I came to pick it up after 7 weeks, the battery was dead, the vehicle wouldn’t start, and wiring for multiple electrical components was hanging out from under the dash and around the vehicle — with no explanation from the service writer. I’ve had to initiate every contact myself, as they’ve provided no updates. I raised all of this with the service writer and general manager over a week ago, but still no response or resolution. This van is a daily driver for our family, and their lack of communication and accountability is beyond frustrating and completely unacceptable.

This is for the service department worst customer service - Anthonyis12003

This is for the service department worst customer service just to pick up my vehicle no one helps put had to ask multiple times for help and they just said they will come but nothing this is place is bad will not recommend this place and sorry to say but some people need to get fired here they need better management

I visited the parts department and purchased a Valve - Fggutierrez1

I visited the parts department and purchased a Valve Cover ($500) and I installed it (I am professional automotive technician with 10 years of experience) after a few miles of driving the vehicle starts smoking, I performed a visual inspection of the engine and found the valve cover leaking. Spoke to the parts manager and he said warranty protocol is to bring the vehicle in to the shop that way one the of BMW technicians could verify the warranty. Brought the vehicle in cause am 100% it BMW was going to grant my warranty. Nope, the technician said it was a pinch gasket. SMH. I didn’t want to argue and paid the diagnostic fee $240. I bought a new OEM gasket from the same Dealer, installed it and the Valve cover is leaking from the same spot as before. After $800 or so BMW has failed to warranty me a Valve cover that’s defective and lied that it was a pinch gasket. I’ll give them a 0.

I made an appointment for a regular oil change I advised - Vt

I made an appointment for a regular oil change I advised them over the phone what my miles were however when I showed up for the appointment they wanted to charge me $199. Because the miles had gone over by 50 miles this was supposed to be a free with my purchase. They don’t honor what they promise. Stay away!!!

They were very friendly and accommodating. - H.S.

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can.

helpful staff. - lil rabbit

helpful staff. the mechanic team could be more through in their inspection notes. the woman helping me was apologetic on their behalf b/c they didn’t take good notes on tire thread and she had to page them a few times to get specifics

My classic Lorinser SL, used only for club shows and - doleary

My classic Lorinser SL, used only for club shows and events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to techical questions about the service. I highly recommend both Jose and Merceded-Benz of Temecula.

Horrible. - t_muscio

Horrible. My Tacoma had a paint recall, made the appt to bring it in for repair. Over 5 hour round trip for me - and wife has dementia. Everything I do has to be pre planned. Lady I made appt with assured me the truck would be left there and I would be given a loaner until completed. Not so. My over 5 hour round trip was for them to take 4 pictures. NOTHING accomplished at all. I was lied to. I'm absolutely disgusted by this.

They are friendly, knowledgeable, reliable, listen - ktm12psm

They are friendly, knowledgeable, reliable, listen attentively making sure they understand my needs and explain exactly what they will be doing to my car. I bought this car from them 10 years ago and I have always come to them to keep my car in good condition.

Great help with purchasing our vehicle 🚗. - evadavis0525

Great help with purchasing our vehicle 🚗. Mitchell our salesman was wonderful, and Dana was very helpful with the paperwork and personable . 👍

Great service provided by Julie and the technician! - Jerry Hicks

Great service provided by Julie and the technician! Thank you for the easy process, waiting was not a problem. I also want to thank Jayson who sold me the WRX, by far the best experience all around with sales and service!

Greg Kugler was our tech when my power steering went out - Pashentz2002

Greg Kugler was our tech when my power steering went out and the whole thing needed to be replaced. He went above and beyond the call to keep me informed of costs and coupons, any understood that it was going to take a couple of days to pay for the repairs. He was kind and honest and very helpful!!!

Jerry Flores & team. - Gloria Walter

Jerry Flores & team. Your professionalism and attention to detail truly made a difference, and I am thankful for your dedication in ensuring that everything was handled efficiently. Once again, thank you so much for your invaluable assistance. Sincerely, Gloria Walter & Benny Walter Phone: 951-655-0959 Email: glodean7777@gmail.com

I bought my 2019 Kia Sorento from the dealer about 1 1/2 - GEWARF

I bought my 2019 Kia Sorento from the dealer about 1 1/2 years ago. Unfortunately, recently the oil was evaporating due to a known defect in the CDI engine design. When I went t o the service department I was introduced to Service Manager Greg Saakyan. He told me he was aware of the symptoms of this situations, asked me several qualifying questions. He told me he would need to keep the car for about a week to have the mechanics make a final assessment, and if they found the car to have the known defect, they would need to have a manufacture's mechanic inspect the car. I was so so impressed with Greg, everything that he committed to do, he did it, and kept me informed of the process via texts and phone calls. As expected, the result of the analysis was that the entire engine needed to be replaced. Greg arranged for a loaner car for the next week while they received and replaced the engine. Since the car was still under warranty, all of the work was completed at no cost to me. I have been driving the car with the new engine for a week, and it is running perfectly. Additionally, Greg and I are working together to schedule some preventative maintenance items in the near future. I am so grateful for how he handled the entire process, as well as the assistance provided by the other members of the service team.