4,446 California SRT Service Centers

I had a fantastic experience at Metro Honda! - mahrikitz

I had a fantastic experience at Metro Honda! My service advisor, Robert Harlow, was incredibly knowledgeable and took the time to explain the job in detail, ensuring I understood everything that was being done. He was professional, efficient, and made the entire process smooth and hassle-free. The service was completed quickly without compromising on quality. I truly appreciate the excellent customer service and will definitely be returning for future maintenance. Highly recommend Robert and the team at Metro Honda!

Staff was professional and detailed on what’s going to - MIKEG.49ERS

Staff was professional and detailed on what’s going to happen. Finished before quoted time and did a great job.

I live in the Las Vegas area but my 2002 F150 popped a - lasvegasira

I live in the Las Vegas area but my 2002 F150 popped a spark plug when I was in Glendale. Star Ford knew I was from out of town and I’m certain that they overcharged me to repair the vehicle as they knew I didn’t live in the area and I had little choice, because getting the truck to another place to fix the issue would have been a logistical nightmare. The cylinder that lost the plug was right up at the front driver side of the engine and was easily accessible. Installing a helix should have taken about an hour, maybe two on the outside if the mechanic working on it was high and liked to take a lot of breaks. But Star Ford claimed that this was a 7 to 8 hour job! They ended up charging me almost $1900 to install a SINGLE HELIX. And then they had the gall to offer to change out the remaining spark plugs for an additional $600?!? What the f--- are they smoking in Star Ford of Glendale?? The service tech Sam Davis was polite and professional, but she seemed to have little sway (or little interest) in ensuring that the service manager didn’t bend me over on the charges. Star Ford is the kind of dealership that makes people not trust the automobile industry. I DO NOT RECOMMEND THIS PLACE FOR SERVICE. There are plenty of smaller mechanic shops in the area that would have done the work for less than $800 (some, a LOT less) and would have had the work done more quickly. I only wish that I had AAA take to one of those places instead. Avoid Star Ford at all costs for service. FOLLOW UP - Manny the service manager for Star Ford got in touch with me regarding my complaint and refunded a substantial amount of my payment. His decision to do that was appreciated by me and I’m thankful that he took the time to make things right. Looks like Star Ford owns up to their mistakes and they do what they can to make the customer happy. Good job, Manny!

I recently had the worst experience with the Service - chiquiyoga

I recently had the worst experience with the Service Department due to the incompetence of the technicians. I am sure that the usual response will be “we’re sorry for your bad experience,” but this isn’t about apologies—it’s about doing things right. I feel compelled to recommend the Sales Department instead, as they know how to do their job properly.

Great experience with Tony who helped us with technical - Bill

Great experience with Tony who helped us with technical stuff in on our RAV4; Very knowledgeable, patient and “Great” customer service skills. Thank you Tony.

I received a great car with great offer and very fast - hootan.nik

I received a great car with great offer and very fast delivery. I would refer friends and family.

They always take care of my needs and then some. - Brad

They always take care of my needs and then some. No pressure, they just advise me of the importance of my maintenance needed at the time and what can be done next visit.

Richard Pomplun was super helpful in the effort to get my - Jack G

Richard Pomplun was super helpful in the effort to get my Toyota Corolla serviced. He was patient and knowledgeable as I asked many questions. I really appreciated that he went above and beyond to find a solution to getting my car fixed instead of having to wait weeks for a back-order part.

Always a good experience. - nathalieruiz02

Always a good experience. Everyone is attentive and communicating with me about what is being done to my vehicle.

The parson that it take care of me is just amazing - Adrian garcia

The parson that it take care of me is just amazing person she take time to answer all my questions

Service representative was professional knowledgeable - Fabiolaperez688

Service representative was professional knowledgeable when providing service, provided updates on time when promised. I value honesty and professionalism at all times specially with this difficult times and with this economy, Joel, your great customer service is greatly appreciated, hope that I wrote his name right ✅

The service rep. - Jesse Cannon

The service rep. was excellent. Overall service was great. The only thing I found inside the car front doors black finger prints, maybe grease.

GREAT! - Rodriguez5496

GREAT!! Every time I come in Ivan Tapia is always is quick to assist me and making sure that he is able get me takin care of and he is also very respectful.

My experience with Frontier over the last 20 years has - jeanscott46

My experience with Frontier over the last 20 years has been excellent. I will continue to drive 35 miles to do business with them

I received excellent customer service at hilltop hyundai. - Nellwyn

I received excellent customer service at hilltop hyundai. The staff was very welcoming and sufficient .

Great service. - MiguelA2509

Great service. They took care of my car and were able to drop me off at home after.

Fantastic service, fast and honest! - Adrose

Fantastic service, fast and honest! Kind and knowledgeable with impeccable customer service. I will recommend!

Advisor was curtious, professional. - bustomg

Advisor was curtious, professional. Cleaning of my car was a plus. A recommendation of clensors (leather protection, car wash detergent or better if given samples…) for the car would have added extra recognitions.

I'm from Denver and was in San Diego dropping my - docholliday2065

I'm from Denver and was in San Diego dropping my daughter off at college when I received a coolant warning light. Not wanting to drive 1200 miles through the dessert with a potential issue I attempted to get a last minute service. Got an appointment at Kearny Mesa Dodge, but when I arrived they said they could not look at my truck for three days and would not help at all. I went to S.D Dodge where Service Advisor Turner "GeGe" took great care of me, she had a mechanic look at my truck and I was out in 30 minutes and back on the road. I would like to thank GeGe for the outstanding customer service and understanding. I would highly recommend this dealership and service center.

My experience at Chevrolet of Carson is always pleasant. - sauntee33

My experience at Chevrolet of Carson is always pleasant. They make you feel like you are part of the Carson Chevy family. Lisa is always helpful and knowledgeable of Chevy’s products. Daniel is always consistent in his professionalism. Each time I bring my car in to be serviced he is there to take my information and get me signed in. I never wait longer than 5 minutes to begin the service process when I schedule my appointments. He always has a great disposition as well. Very pleasant young man. Also, the gentleman that is in the parts department is always a pleasure. He is also very knowledgeable of Chevy's products for my car. His professionalism is impeccable. He sets the atmosphere with calm music and is always so kind. I have been to other Chevy dealerships for service within the Los Angeles area. The other dealerships do not compare customer satisfaction and professionalism that the Carson Chevy family extend to their clients. For great customer service and efficiency Carson Chevrolet is it. If you are like me and looking for the best service with professionalism, then get your car from Chevy Carson. My 2022 Chevy Equinox is always serviced by the best.

Beware do not take your vehicle to this dealership you - ytuque2023

Beware do not take your vehicle to this dealership you will regret it's a complete waste of time. I took my RAM 1500 truck with the Park sense and Service Shifter warning lights coming on and was advised my software needed updating so I paid $220, and that it should correct the problem and it did not. I had already serviced the truck elsewhere so nothing to be done except warning light problem. I returned again and was advised by Jonathan service advisor the master mechanic would check it out. I picked up the truck and as I was driving off the lot both warning lights came back on additionally the warning sound with no warning indicator is coming on so it's worse from when I took the truck into Envision. I video recorded how many times the warning lights are coming on the day I left the dealership. I am filing a complaint so it is on record with the Bureau of Automotive repair in California and sending a complaint into the California State Attorney General Rob Banta so they can get a hold of the owner at the dealership to advise. I was not told the truth upon dropping off the truck the master mechanic would look at it and he never checked my vehicle I asked Jonathan the service advisor and he said no. I know it's on record who checked my vehicle it's state law its documented on the repair order.

North County GMC has had my van for 10 weeks with no - Greg.warden

North County GMC has had my van for 10 weeks with no resolution. They damaged the vehicle’s wiring and still haven’t repaired the cluster unit. When I came to pick it up after 7 weeks, the battery was dead, the vehicle wouldn’t start, and wiring for multiple electrical components was hanging out from under the dash and around the vehicle — with no explanation from the service writer. I’ve had to initiate every contact myself, as they’ve provided no updates. I raised all of this with the service writer and general manager over a week ago, but still no response or resolution. This van is a daily driver for our family, and their lack of communication and accountability is beyond frustrating and completely unacceptable.

This is for the service department worst customer service - Anthonyis12003

This is for the service department worst customer service just to pick up my vehicle no one helps put had to ask multiple times for help and they just said they will come but nothing this is place is bad will not recommend this place and sorry to say but some people need to get fired here they need better management

My classic Lorinser SL, used only for club shows and - doleary

My classic Lorinser SL, used only for club shows and events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to techical questions about the service. I highly recommend both Jose and Merceded-Benz of Temecula.

We bring our vehicles here to be serviced and we will - patricewatkins1

We bring our vehicles here to be serviced and we will only work with Matt Baker . He ALWAYS ALWAYS ALWAYS provides excellent customer service, he is trustworthy and he treats his customers with respect. Thank you Matt !

They were very friendly and accommodating. - H.S.

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can.

Horrible. - t_muscio

Horrible. My Tacoma had a paint recall, made the appt to bring it in for repair. Over 5 hour round trip for me - and wife has dementia. Everything I do has to be pre planned. Lady I made appt with assured me the truck would be left there and I would be given a loaner until completed. Not so. My over 5 hour round trip was for them to take 4 pictures. NOTHING accomplished at all. I was lied to. I'm absolutely disgusted by this.

Great help with purchasing our vehicle 🚗. - evadavis0525

Great help with purchasing our vehicle 🚗. Mitchell our salesman was wonderful, and Dana was very helpful with the paperwork and personable . 👍

Jerry Flores & team. - Gloria Walter

Jerry Flores & team. Your professionalism and attention to detail truly made a difference, and I am thankful for your dedication in ensuring that everything was handled efficiently. Once again, thank you so much for your invaluable assistance. Sincerely, Gloria Walter & Benny Walter Phone: 951-655-0959 Email: glodean7777@gmail.com

Great service provided by Julie and the technician! - Jerry Hicks

Great service provided by Julie and the technician! Thank you for the easy process, waiting was not a problem. I also want to thank Jayson who sold me the WRX, by far the best experience all around with sales and service!