3,114 California Used Car Service Centers

Brandon an excellent service rep! - TBRECKON

Brandon an excellent service rep! Wiil call him next Time I need service. The only thing I would add is that Hanlees needs a wheel alignment machine for the tundra Toyota’s

Process was easy. - Greg C

Process was easy. Staff was very polite and professional. They delivered the car sooner than the original estimate. Will definitely go to Hello Mazda of SD back after being disappointed multiple times at Westcott Mazda in National City

In and out in a timely manner. - alfredojmuniz

In and out in a timely manner. No surprises. Job well done. Thank you all

The people and staff of this dealership was fantastic. - Marion Cozine

The people and staff of this dealership was fantastic. I Rate, it with the 10 because I was satisfied with the work and also they had my car nice and clean ready for me to take very polite and helpful.

Terrible customer service. - handrhappilyeverafter

Terrible customer service. No loaner car. They didn’t even clean my vehicle upon returning. I would not recommend Escondido Mercedes to customers!

Quick drop off. - Don’t have one

Quick drop off. Loaner opportunities, nice facility. Friendly service advisors (Jimmy Molina) car clean for pickup

I like the way I been treated by the crew. - borismoyseyenko

I like the way I been treated by the crew. They have been very respectful.

I have been a customer for over 15 years, since it was - ELIS100

I have been a customer for over 15 years, since it was still Metro Infiniti. I can say that the service this time was better than when it was under HGreg.

Oil change & purchased some parts. - vstipp2

Oil change & purchased some parts. Fast & friendly. Surprised complimentary service car washes are no longer available

Alexis is my service advisor and is such a pleasure to - JENNIFER15497

Alexis is my service advisor and is such a pleasure to work with! She arranged transportation so I wouldn’t have to wait at the dealership - incredibly sweet! She informs me what deals are going on at the service center and always has a wonderful attitude when I see her. Love Alexis!

Friendly service people and I was provided a loaner car - SPEVERINI

Friendly service people and I was provided a loaner car while they were working on my car.

Wow. - Jake

Wow. I am incredibly disappointed and frustrated. I bought my 2025 Kia Carnival Hybrid SX through this dealership and had a wonderful buying experience - no pressure from the sales guys, very limited “upselling,” and generally honest and easygoing customer service throughout the entire process. BUT once I had an issue (a very minor one at that), I had the most bizarre and ridiculous experience I have ever had in all my years of car ownership. I called the service department numerous times and left voicemails to try and set up an appointment, but I just couldn’t get through. (RED FLAG #1) I finally called the front desk line for the dealership itself and the lady was nice enough to get me on the schedule. She apologized and told me the nearest appointment they had was a month out. (RED FLAG #2) Well, my wife dropped off the car for its service yesterday at 11am, and we figured it wouldn’t take that long. She had planned to wait there. She asked them how long it might take and they told her it depends on the nature of the issue - if parts will need to be ordered and replaced, or if is a simple fix. They did not advise how long it would take for them to diagnose the issue, but they told her they would call or text once they knew. (RED FLAG #3) I assumed that this diagnosis process couldn’t possibly be that hard, as the only issue was that the button on the driver’s side door to adjust the rear view mirrors wasn’t working properly (it only adjusted the passenger side mirror). Later in the day around 3:45pm, I texted the number for “Dennis,” since he texted me prior to the service and said I can text/call during the service. I also tried calling and left a voicemail. I just wanted to know if the car would be diagnosed by the end of the day. No response. (RED FLAG #4) Dennis finally got back to me the next day (today), at 7:51am. They still hadn’t looked at the car yet. I asked what the timeline was for getting the issue diagnosed. Crickets. (RED FLAG #5) As of 4pm today, more than a day after dropping it off after waiting a month for this appointment, I was fed up and went to get my car back. I have a two month old infant at home and will be driving to work tomorrow. I need my car. Well, they gave it to me right away, so that was nice. No explanation, no apology, just a look of surprise on the face of the guy I explained the problem to. And guess what? Button is still broken, and not a single thing had been done yet, including diagnosis of the issue. INCREDIBLE. (RED FLAG #6) I looked up the reviews for this dealership. HAH. Lo and behold, I am not the only one to experience this issue with terrible service. (RED FLAG #7) Looks like the managers are pretty proactive about responding to online reviews. Usually it’s an apology and a request for the person to reach out to them. I’ll get ahead of the ball on this one and ask all the questions I need answers on: 1. What was the point of scheduling an appointment a month out, let alone scheduling an appointment at all, if you don’t bother to even look at the car? 2. What on earth is going on over there that has your employees so swamped that they can’t possibly provide service in a remotely reasonable timeframe, even with the use of an appointment system? 3. I bought the lifetime oil change plan when I bought my car, was that a mistake? 4. Will your service department be able to provide that service? 5. To be honest, I’d rather you just give me my money back on the oil change plan… Is that something you can do? (Or will you expect me to find more “lawful” means of recuperating the cost of that if oil changes are a problem too?) I will not be coming back to this dealership for any reason other than to unfortunately find out how bad the oil change situation is… Maybe if that goes smoothly I’ll revise this review and give it a whole two stars LOL. In the meantime, I’ll have to find a different Kia dealership that won’t waste my time. Wish me luck!

It's tough to find a great dealership that cares about - J. Reacher

It's tough to find a great dealership that cares about their customers and their vehicles at anytime, but I can say that this dealership has earned my respect. They have provided me with the best customer service and best quality repair to my vehicle consistently. They treat me like family and I have observed from the sidelines that they treat other customers in the same manner.

Everything was wonderful Everything was great, the - Nutte4you

Everything was wonderful Everything was great, the service crew was polite, helpful and very knowledgeable about their jobs.

Awesome staff and excellent service! - MARIANNEVIRAY

Awesome staff and excellent service! I am a satisfied customer and I will keep on coming back.

My 2019 Crosstrek was leaking oil from one of the cam - nebulon

My 2019 Crosstrek was leaking oil from one of the cam follower seals and had an issue with the driver's side window control. I was told by an independent repair shop that the cost to fix the leak would be around $5000 as the engine would need to be removed and replaced. Coincidentaly, I was contacted by Hansel about buying a new Crosstrek. I said I would not be interested as my Crosstrek was showing major issues at 75,000 miles. After checking my warranty information, I was told that my repair was covered under the 'gold warranty' I purchased at the time of sale. I was told that the repair would be done free of charge along with the window control and some front bushings that needed to be replaced. I also had the front brakes replaced as they were due. All in all I had a very positive experience dealing with the service department at Hansel Subaru. I would encourage any prospective new car buyers to go for the gold warranty coverage as it saved me from having to pay $5000+ out of pocket.

From start to finish… Excellent service. - tweetyhurd007

From start to finish… Excellent service. I have no need to go anywhere else. Great job

I’ve been using this dealership for at least 10 years. - KATHYANGEL47

I’ve been using this dealership for at least 10 years. I Always get excellent service. It’s a great staff.

This has been a great dealer to work with for the last 3 - Spinadog

This has been a great dealer to work with for the last 3 years and I have nothing but great things to say about their service and warranty care of my GV70. Kyle Predmore, a service manager at this dealership has gone above and beyond to support my maintenance and warranty concerns with this vehicle, and I highly recommend him.

Trevor Ripley, Service Advisor & Allie provided me with - asix55@yahoo.com

Trevor Ripley, Service Advisor & Allie provided me with Outstanding & Prompt Service today 9/26/24 on my my 2013 Toyota Limited. Anthony assisted me in my understanding of performing services.

Sam always goes above and beyond to make service bearable - kbisbee1968

Sam always goes above and beyond to make service bearable and confident with the repairs.

This corrupt service department added 3,000 MORE MILES - Sealeybrytani

This corrupt service department added 3,000 MORE MILES to my car to get it out of warranty. My 2022 nissan Sentra battery died. It kept saying system malfunction so i took a photo of my dashboard and my mileage read 34,162 (still under warranty) i have photo evidence of this and my car sat there until the tow truck came. I got it towed the 5 miles to the dealership thinking ok great it’s still under warranty so whatever the issue is it’ll be paid for. My car gets dropped off and the service advisor liseth calls me and says that my car is no longer under warranty and a battery will be $375. She tells me that my odometer is reading 37,361 ! I told her she’s incorrect and that my miles are only at 34K. I come up here to speak with the manager Marcos to show proof of that and he doesn’t know how this could’ve happened. So now my car is out of warranty and we know these stupid Nissans are expensive to maintain. The manager offered to give me a free battery and of course he would since I’m sure his people are the ones who messed with my mileage so that i can be out of warranty. I also got a text from the sales department to sell my car since it’s high mileage right now 😒 this place put 3,000 miles on my car in a matter of minutes and no one knows what happened. How does my car mileage jump over 3,000 after it’s dropped off?! They tampered with it and then offered me a free battery when they got caught.

I had a great experience with Chase who handled my car's - gailgillis

I had a great experience with Chase who handled my car's service. He was extremely pleasant to work with and made the whole process easy and stress free.

Upon arrival, a customer service rep approaches my car to - Rhazel

Upon arrival, a customer service rep approaches my car to get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose to stay in their clean, beautiful lobby. They provide hot / cold drinks and snacks while you wait. But they offered to Uber me home and then pick me up when the job is done. I'm kept in the loop of what's happening to my car and any last-minute discoveries that need to be handled so I can make a decision to confirm for them to proceed. The mechanic even sends a video of the things he's done and found on my car. At the end of my appointment, the service writer approaches me and gives me the breakdown of costs. I am then led to the cashier to pay and then given my key. I will find that my car is washed and cleaned waiting for me.

First services on my 2024 Silverado was fast, seamless, - Marc

First services on my 2024 Silverado was fast, seamless, and very informative! Laz was very helpful and kept me up-to-date on everything that was happening.

Every since. - DAMEONLJ

Every since. I bought my Ram, things have been good. Good service and friendly people. Thank you for everything.

I just experienced another example of the outstanding - Phillip Meserve

I just experienced another example of the outstanding service provided by Gold Rush. I significantly damaged my outback by hitting a curb, and limped home. Gold rush sent a towtruck, repaired the damage, and returned the Outback to my home. The entire staff, sales to repair, are simply terrific.

Christian in service is EXCELLENT! - DOLLY

Christian in service is EXCELLENT! Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was on my receipt so I could get reimbursed by Oil Stop. He is an asset to this company and needs to be recognized for such!!

I bought my truck from this dealer in 2016, I Have only - Jzmina

I bought my truck from this dealer in 2016, I Have only had it serviced at Harbor. My service advisor Garth has always gotten me in and out quickly with no update you would expect from the dealer. My next Chevy truck Will be from Harbor Chevrolet.

Iam not a fan of dealerships but working with Alex in the - Dominic Espinoza

Iam not a fan of dealerships but working with Alex in the service department has been an amazing experience she kept me informed thru the whole warranty repair process and made my experience great! I will definitely be coming back to this dealer as along as Alex is there !