Lisette Figueroa

This is a LONG overdue shout out to Lisette Figueroa and the technician who replaced my car’s battery. On the afternoon of Friday, DEC 8, 2023, in horrible LA traffic, I drove to Lexus South Bay, and mad the technician who replaced my car’s battery. On the afternoon of Friday, DEC 8, 2023, in horrible LA traffic, I drove to Lexus South Bay, and made it there pretty close to closing time. I had had numerous AAA jump starts because my car would not start without them, so I desperately needed a battery. I was also distraught because my mom was gravely ill, so I had to get back to West LA where she was hospitalized in order to be by her side. Because it was so late when I arrived, the guy who greeted me told me I’d probably have to come back another day. But I really needed the battery replaced so I asked to speak to the service advisor on duty. That young lady was Lisette. In short, after hearing my plea, she called a technician and very nicely asked if he would work longer (on a Friday no less) to install my battery. He agreed and I was beyond grateful! Because the battery was under warranty, Lisette told me it would take about an hour. While there, I shared with Lizette that my mom was really ill and she listened intently. She was compassionate and comforting which helped to put me at ease. I then sat in the waiting room but about 25 minutes later, I became anxious and decided I’d better leave and get back to my mom. I informed Lisette that I’d leave the car and catch an Uber back to the hospital. But she gently stopped me and told me not to go because my car was just about finished! Five minutes later, I was in my car, completely relieved, and headed back to the hospital. I know my review is long and not typical, but I just wanted Lisette and the Lexus team to know how much I appreciate her going the extra mile for me on that Friday night back in DEC 2023. She could have rightly informed me that I arrived too late and my car could not be serviced, but she did not. Instead, she made sure that my car was in working order when I left. This thoughtful gesture meant even more to me because of my mom’s grave condition (she passed away 3 days later) and my fragile mental state. So thank you, Lisette, for your outstanding customer service, stellar support, and kind disposition! You exemplify the qualities and people skills that many of us should strive for! Lori R. More

Helpful 0

Report | Print

Lisette Fiqueroa was our service advisor for the service for our 2010 Lexus RX 350. She was very knowledgeable,courteous,and helpful to us. Lisette is a credit to South Bay Lexus and because of her fine ef for our 2010 Lexus RX 350. She was very knowledgeable,courteous,and helpful to us. Lisette is a credit to South Bay Lexus and because of her fine efforts we return to South Bay Lexus for our next scheduled service. the Connolly’s More

Helpful 0

Report | Print

Lisette Figueroa offer professional customer services and I rated five star for her service etc. I rated five star for her service etc. More

Helpful 0

Report | Print

Lisette Figueroa did a great job in handling the service visit. The only disappointment was South Bay Lexus decision to no longer offer loaner cars. visit. The only disappointment was South Bay Lexus decision to no longer offer loaner cars. More

Helpful 0

Report | Print

Have been a customer for almost 20 years. Tim our salesman was great. Explained all the details on the new GX450. Went into drop my car for service but ended up buying the GX450 and driving it off th salesman was great. Explained all the details on the new GX450. Went into drop my car for service but ended up buying the GX450 and driving it off the showroom floor…..Jay in finance took care of all the paperwork quickly. Great experience. More

Helpful 0

Report | Print

Lizette very professional, knowledgeable and helpful. Lizette very professional, knowledgeable and helpful. Service, $147 is quite expensive for an oil change and windshield wipers fluid compared to Lizette very professional, knowledgeable and helpful. Service, $147 is quite expensive for an oil change and windshield wipers fluid compared to standard oil change specialty shops. More

Helpful 0

Report | Print

Always professional and very helpful …Lisette explained in detail what the service would be …easy to make an appointment…great waiting area…very open and spacious in detail what the service would be …easy to make an appointment…great waiting area…very open and spacious More

Helpful 0

Report | Print

I highly recommend this dealership for both sales and service. Got a great deal on the lease of a 2017 RX350 and a 2021 NX300. They've done a great job in servicing four of our Lexuses. Last two serv service. Got a great deal on the lease of a 2017 RX350 and a 2021 NX300. They've done a great job in servicing four of our Lexuses. Last two service adviser Gerardo got me checked in and out on a loaner in a flash. He knows what he's doing and does it in a timely manner. More

Helpful 0

Report | Print

Lexus Service The servicing of my Lexus RC350 was very good, mainly due to the assistance of Lisette Figueroa, who processed my service appointment and was very eff The servicing of my Lexus RC350 was very good, mainly due to the assistance of Lisette Figueroa, who processed my service appointment and was very efficient and accurate in noting what needed to be done on my vehicle. More

Helpful 0

Report | Print

Easy peasy Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, w Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, walked next door to have breakfast and shortly after we returned my car was serviced, washed and ready to go. Easy peasy! More

Helpful 0

Report | Print