Shawna is the greatest service manager I have worked - jandslarsen70
Shawna is the greatest service manager I have worked with. However, I want to go beyond just a service manager of vehicles. Shawna as a person. I received news the day of my service that I have idiopathic pulmonary fibrosis. Life expectancy of 3 to 5 years. I was destroyed but then I went to Toyota to get my vehicle serviced. She greeted me with that smile of hers and all my fears all my devastation subsided at that moment. She treats customers not as 1022 or 918 or even 26. She treats customers as Sean, Valerie, Tracy, Matthew. She treats them as people. Not only does she take care of your car and making sure it is well cared for and up to the highest safety standards but she treats you in the process without even knowing she is doing it. She takes care of your car and you because she wants to see you back. She wants to see your happiness even in the darkest of times. She is always putting others above herself. She works extremely hard and yet she still has energy to go home and be a loving supportive mom to her kids. She brings warmth to Toyota, she replaces fear with hope, and she replaces defeat with victory just by being her true self. I keep trying to find something in this world I can compare her to and I think I found it. The sun. She brings life to so many people, she shines through even on cloudy days, she melts your heart with the care and compassion she has for everyone she meets. She’s not just a service manager, to me she is the sun. Thank you Shawna and with every sunrise and every sunset I know you are watching over me supporting me and giving me strength to fight to live.
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