626 Colorado Used Car Service Centers

Feel so wronged and hussled for over almost $1,000. - Elizabeth Avery

Feel so wronged and hussled for over almost $1,000. Took our vehicle in for a broken A/C. They advised that a condenser was punctured and needed replacement and that should fix the issue. We picked the vehicle up and the lady said it's all fixed but the A/C should take a minute to kick in but it's working. Had a quick drive and it never blew cold but it was also towards end of Friday business so just drove home. Monday brought the vehicle back as it was definitely still blowing hot air. They advised they'll check it out again. A week later, get a call that they further more thoroughly diagnosed there is a punctured hose that is leaking air so that is why the A/C is not fixed however this is common in old cars but now an ADDITIONAL $2,200 repair. So, if this is common, why was this not assessed in the initial diagnostic when we came to a Jeep EXPERT to tell us what needed to be repaired to fix the A/C? Why would you not double check all related potential issues and talk a customer into a repair that wasn't going to fix the issue they came to you with. Now, out $900 for an unnecessary repair. Of course we would have never repaired it if the dialogue was we think this is the issue but of course we didn't FULLY DIAGNOSE THE ISSUE FROM THE START there could be something else. We would have to have just not repaired it, saved ourselves over $900 and the of course their words "understaffed staff's" time in fixing our vehicle. Feel beyond ripped off and sick about this waste of time, money, and level of service. My family members and I have been loyal Berthod customers for decades. Not only purchased so many vehicles as well as been loyal in many big service jobs. SO disheartening to have this outcome from a dealership we've trusted and been such good customers. Beyond disappointed this was our situation with no apologies or customer service in attempting to rectify this situation.

Whatever you do, do not shop here I have had the car a... - trdouglas

Whatever you do, do not shop here I have had the car a year and its broke down twice and now sitting on there lot.

My wife has a 1990 Toyota pickup that she loves dearly. ... - snoopelkyelk

My wife has a 1990 Toyota pickup that she loves dearly. We recently had a major service done at Bighorn Motors in glenwood springs, CO. After getting the vehicle back we drove home a few micellaneous errands before we left town for a week vacation. Upon our return my wife did one short trip and then called me to tell me that the truck would not run. I called the dealer and told them about the problem. As expected they said it could be any number of items that had nothing to do with the service they performed. I told them that the truck was not drivable and they said we could get it towed to them. We live 40 miles away from the dealer so I chose to invest in a mobile repair man to come and check things out. Iwas informed that it would take a lot of work to diagnose the problem and it was better to take it to the dealer in case it was related to their prior work. After contacting the dealer again - Don arranged for a tow and told me they would get to it as soon as possible. It turned out that it was a part that was part of the original service. Don took the time to explain to me what they found and the possible causes for the problem. When my wife picked up the vehicle they did not charge us for the fix or tow. They said we've been long time customers and the repair is something they would not normally do (don't even stock the parts because it's done so infrequently) but felt that since the vehicle was so old they should have reccommended it. Great service and best way to keep us coming back - we have 2 toyota pickups and are looking to buy another this year - definitely reccommend this dealer/service.

Installation of new radio and touch up paint scrapes. - Jan

We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica. Also had touch up on parking lot scrapes which are now impossible to detect. All service and office workers were very cordial. Felt right at home!!!