24 Connecticut Audi Service Centers

We had a great experience at Audi Danbury. - jaime.mcclintock

We had a great experience at Audi Danbury. Our Service Advisor, Dash, was super knowledgable and helpful. Based on a comment I made, he immediately knew there were bigger issues with my vehicle than the service that was originally booked. He was able to get me a diagnostic and quote fairly quickly and knew that I was going to need a loaner for the duration of the repair. I originally was going to wait for the repair, but because it was more extensive than I realized, I ended up having to reschedule. Dash worked with me to figure out how best to proceed so that my car was safe to drive until he could order parts and secure a courtesy car. He communicated effectively and put my concerns to rest about timing etc, and overall it was as painless as getting a car fixed/serviced can be. Dash even helped us figure out an issue with our navigation connectivity and his help was so appreciated! We've been to several Audi dealerships over the years for service, this is one of the best!

Service team was able to fit me in on short notice. - AFWI

Service team was able to fit me in on short notice. Service manager kept me informed as I waited and let me do the post service drive myself to ensure that my issue had been resolved. My 3rd Audi with Hoffman.

I have worked with Athena since the inception of buying - silvanaflattery

I have worked with Athena since the inception of buying my vehicle. She is thorough, and goes above and beyond to give her best advice. I love working with her and she is the best!

Great experience at Audi of Fairfield. All concerns... - kimshelgriz

Great experience at Audi of Fairfield. All concerns handled professionally and courteously. Loaner car provided and overall I was very pleased with result. Status reports were provided by phone and text so I was always aware of next steps during the 3 day process.

"Exceptional Service - 10+" - AudiA4

Mike is an exceptional service consultant!!! His professionalism, knowledge, and thoroughness had made our unbearable experience, truly a bearable one. We had purchased a used 2013 Audi A4 for our daughter (this was her dream car). A little over two months later, the engine blew. We weren't sure how all this would work out as we purchased the car from another dealer. Mike was very courteous and honest and worked diligently with the warranty company to get our car fixed. Never once was he frustrated or impatient with us. He would provide us with daily updates as to the status of our car. Thanks to Mike and the exceptional service he provided us, we will be taking our car to Audi of Wallingford for service!

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

When I came for an Oil change last year, one of the - Mrawlins500

When I came for an Oil change last year, one of the technicians went for a joyride in my car and drove above normal driving conditions. I caught them by the amount of gas they burned within a 10 mile "drive", I also heard them downshifting my car. The dealership admitted fault after the technician admitted guilt that they took advantage of my car. I felt completely disrespected by this service team. In addition, I had to let the service advisor know when my car was ready, before they did ( after the car wash was preformed). I was at the dealership for 2 hours, JUST for an oil change! I hope they used my experience as a learning lesson. If you have an S Model Audi, go to another local dealership, the technicians will abuse your car.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!

I have brought my car to this dealer 3 times and have - lroe29

I have brought my car to this dealer 3 times and have always had an issue with customer service. I kept returning b/c I thought it couldn't happen again, but it did. I also kept returning b/c it's the closest Audi dealer to my home. Unfortunately, I prepaid for service when I bought the car so I was hoping to get the last service done and be finished with Valenti, but they botched that up too! I specifically said that I needed a loaner when I called to make the appointment and they failed to put that in the appointment notes. As I was driving there I called to be sure they had a car for me to use and they said no, it was booked that it was a drop off! Because I not only need to have an oil change I need recall work done and I have a transmission issue under warranty - things that will take a long time to do and on a good day - they take forever to finish small jobs so I wasn't about to spend my whole day sitting in their uncomfortable waiting area. I owned an Acura for 10 years and always brought it to Acura of Avon for service. I had no idea that their excellent customer service was unique and rare. I regret the day I bought an Audi!! I hope people take heed to the negative reviews of this place and avoid it at all costs!! I regret ever setting foot in the place! Now I have to drive an hour to West Springfield to get this work done. At least I know they have good customer service. Valenti is a disgrace! Also, I found out 2 years later after the fact from You've Been Pwned that my DOB, driver's license, email address, name, phone numbers, physical address, social security number, and vehicle details were pwned in a data breach!! Never once did Audi or the dealership contact me. When I contacted them they could have cared less!!! So wrong!!