31 Connecticut Kia Service Centers

Kelvin was great he made sure I was well taken care of - DDJ

Kelvin was great he made sure I was well taken care of and always makes sure I’m in and out in a timely manner and Denny was an amazing help with my car

Great service & communication on vehicle status. - donbartonlv

Great service & communication on vehicle status. Drop off and pick up extremely easy. Thank you.

The express team was fantastic with the services - Anonymous

The express team was fantastic with the services provided! I will be back for more!

Was very pleased with the service and quality of the - Pcjobs46w

Was very pleased with the service and quality of the experience. They got me in the same day and completed it quickly.

They are a professional team. - Anna D

They are a professional team. I like the video review with the mechanic. Very good diagnostic

The service department at Gary Rome Kia is SUPERB! - LFLANTON

The service department at Gary Rome Kia is SUPERB! They compiled the repair on my Kia Sportage in record time and they communicated with me throughout the entire process. I thought their pricing was very fair and they even performed a complimentary multipoint inspection on my car! I will definitely use the service department at Gary Rome Kia, again! Linda F. LANTON

Bought and serviced my EV6 here, all good! - Marty L

Bought and serviced my EV6 here, all good! Sales was low pressure, not pushy, no bait/switch. Service has been excellent; worked with Erin, the service advisor to have routine maintenance done. Also had some software updates last week, they came to me in the waiting area 4 times to let me know progress, and washed the car before I got it back. I drive 1/2 hr to bring my car here, even though there's another kia dealer 10 min away. Your mileage may vary (as they used to say), but my experiences here have all been very good.

I keep coming here for service even though I live in... - A. Cherian

I keep coming here for service even though I live in Yonkers and pass a couple of other Kia dealerships closer to me because I bought the car from here and most importantly, the service department is way better than any other Kia dealer I've visited. It is always never-crowded and Brian Nalepa makes you feel like a valued customer. He is knowledgable and very professional. He takes time to listen to your concerns, works with you to find all available discounts, and keeps you updated. I never feel rushed or forgotten and the work has always been done satisfactorily. Brian is one of the main reasons I keep coming back even though I live in another state.

Great customer service great serve dept clean dealership - adjackson75

Great customer service great serve dept clean dealership everything was self explanatory friendly atmosphere thanks

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

I had a great service visit as usual—Alex particularly - Rbpubs

I had a great service visit as usual—Alex particularly helpful; whole team welcoming and pleasant.

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

i have purchased 3 cars from them and had all service... - vasillopulos

i have purchased 3 cars from them and had all service done there. today was the worst: the service receptionist barely new what she was doing. the parts mgr was misinformed and rude. he argued with a customer about a tire rotation. when i pointed out an advertisement that promised free rotation, he told me to mind my own business. as i recently bought $700. worth of tires, it was my business, to say nothing regarding false advertising. these people were new since my last oil change. also, oil changes include washing and vacuuming. not today. in the past, when the wash guy was out, jillian antonino took it upon herself to clean my car. these people need to be reminded that customers pay their wages and they are not doing any one a favor by doing their jobs professionally.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

Ram customer do matter to this dealership - firemanwhose62

These guys were tied up and I had just the day off and the service pull strings to care of me to find the problem and which I would come back at a later time to get repair done. So buying a Ram Diesel Truck and to get serviced by them even after I move to Cranston, RI. I will drive there for my service and will buy my next Diesel Truck from them.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

Mike’s the best! - Chef15

I’m so excited to drive my 2019 Kia Sportage, Michael Khan knew exactly what I was looking for and he was very helpful and caring.

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!