137 Delaware SRT Service Centers

I bought a 2018 Kia Sorento used with 35,000 miles, I - albertgreen474

I bought a 2018 Kia Sorento used with 35,000 miles, I bought it because of the warranty , found out later that the warranty does not carry over to the second owner. The engine is one of the failing Theta engines. I went in to have the service department look at it. I now have to enter into a class action lawsuit against Kia, my car's engine is failing at 75,000 miles and Holly Kia acts like they don't know me. I would never buy a Kia again and I would never go to Holly Kia ever

A once amazing service department now quite the... - IanSpahr

A once amazing service department now quite the opposite. I would love to say my complaint is purely because it took 10 days to replace intake runner flap motors on a 2006 Audi A6 Avant, but it isn't. Everything that could have gone wrong did. Dropped off the car on the 22nd with Bobby, a service tech, stating it had a P2006 Engine code and I wanted to get an oil change while there. They stated they would do an engine diagnosis and figure out the issues. Later that day I was told it was the runner flap motors. Asked if that is near the intake valves and was told yes, so I gave them the okay to do the valve cleaning on top of the runner flap motors and oil change as they were already there. Agreed on the work being done and I was told to put down a 500 dollar deposit for the work to be done. All paid. All good. Talk to you soon. 26th rolls around and no word from Smith VW. I call and find out that they were waiting on a gasket and it would be done "early next week". 29th rolls around and still no word, so I call. I was told that day that they were waiting on 1 bolt. And that they most likely had the bolt in house, but never checked during the 3 days. Will be done tomorrow. The 30th rolls around and I get an email, not even a phone call stating that the valves are dirty and need to be cleaned with an extra 517.50 tacked on to the quote. Even though we had already discussed and agreed on getting the valves cleaned. . . At that point I drove down to the dealership to get a better idea of why this was taking so long. The service manager, Jason Willey, was nothing but dismissive, cold, and would not take responsibility. His catch phrase being "What do you want me to do about this?". Didn't even know much of anything of what was going on, what had happened leading to this issue, and also refused to acknowledge it as an issue. I demanded that the extra 517.50 be removed from the invoice. After much headache, that was what was done. When I asked why he didn't chime in when the car had been there for a week sitting, his response was "I deal with 50 jobs a day, do you think I can keep up with them?". Just constant excuse after excuse.

Lightning fast service as car neared warranty end - DaveinPhilly

I had a headlight LED failure as my 2017 Accord Touring approached 36,000 miles. I had been turned away by Martin Honda, curing they were too busy to even glance at it. Without an appointment, expecting the worst, I pulled into Union Park Honda’s Service Line at 2:15pm. I expressed that, while I didn’t expect them to work on the car that day, I was concerned about going over the mileage limit of my bumper to bumper warranty. I asked if they could confirm the defect so it was noted. Not only did they take a look at it, an hour later, the car was diagnosed and the part ordered. They created a 7am appointment for me 2 days later to ensure the repair was completed under warranty. Throughout the process, the entire team treated me like I was a member of their family. Noteworthy is that I bought my car in Pennsylvania, near my home. From this day forth, Union Park will have both my service and sales business. Thank you for bringing customer service and integrity to an industry where that can be hard to find.

Customer Service Desk and Service Dept = Top Notch - Mgnandez

If you need any help at all with your vehicle call this dealership. Willis Chevrolet in Smyrna, DE took me in after my normal service dealership could not accommodate my service needs. The first person to take my call was Connie and she made the whole experience easy and addressed all my questions before I even asked them. I had a "Service 4WD" message on my truck and they were able to schedule me for service the very next day. They also provided a loaner car while they had my truck. Keith was my service representative and I received nothing but excellent and professional customer service from him. Folks like Connie and Keith make the whole experience at Willis Chevrolet very enjoyable. Thank you guys

So I take a vehicle to Willis Ford Smyrna to have a - Craigsmith2644

So I take a vehicle to Willis Ford Smyrna to have a vibration fixed. Well months and month later thousands of dollars later after multiple repairs due to miss diagnosis the problem got worse and worse. With having the vehicle for weeks at a time and still not fixed the problem went on so long it caused even more damage and now I’m expected to pay even thousands more to fix a problem o paid to fix on multiple occasions. It’s Spark plug wires No steering damper problem No tire balance problem No it’s a normal vibration No front axle problem No transmission service problem flush and drive it. Months and thousands of dollars later the original problems torque converter get so bad it destroys the transmission due to dealership not diagnosing the problem and now wants thousands more to fix what I already paid to have fixed which would of originally been a 800-1200 repair not 8-10k thanks Willis ford Smyrna for charging me thousands to fix a problem that was never fixed. Highly recommend never using them. Be seeing you in court Willis ford along with Delaware, Better Business Bureau, and Delaware consumer affairs. Horrible service and screwing ur customers.  Stay far away from Willis ford

I absolutely love bringing my cars to Winner Autoworld... - shaggy20

I absolutely love bringing my cars to Winner Autoworld for any and all service. I orginally bought a 2004 Saturn Vue brand new. Even then the team of assiciates were absolutely incredible. Ever since then i have always enjoyed my experiences with Winner Autoworld. From the receptionist who answers to the service team at the desk this has to be one of the best service stations in the area. I always recomend Autoworld to all my friends who ever have any concerns or problems with thier vehicles. And i woulld amiss to fail to mention the incredibly knowledgable and trust worthy mechanics. I have never had any issues with any of the work performed. They truly are the backbone of Winner Autoworld. So to sum it up, ever have any concrrns or trouble bring it to Winner Autoworld and they will find whats wrong and do a great repairing. Highly recommended!

They lack quality control and follow through. - jmrocks05

They lack quality control and follow through. I have went to them six different times to try to get a key fob programmed. I thought it was something simple to get a key fob programmed. However, they kept telling me that it was bad key fobs that I purchased from them. The last visit they now said it was the computer in the car and had to contact ford customer service and would call me. Although, they didn’t call me nor have contacted me to keep me informed throughout this painful process. I spoke with Chuck a customer service rep and he kept telling me that he would call back and never did. I was told that to replace the computer in the car it would be another $400 just for parts and no guarantee that they would be able to program my keep. I asked to be refunded my money and Chuck for over 2 weeks kept telling me that he needed to check with the manager. How long does it take to check with the manager? I called on 9/21/2022 and was informed that they were not going to refund any of my money. I currently waiting to hear back from the manager (Patrick) but more than likely will have to report it to my credit card service. I was charged for a service that they could not or did not provide. In addition, refuse to refund my money for the key and/or service charges. I only went to them because I have a Ford vehicle but it will not happen again.

Diane at the front desk is very nice. The dealership... - richardlovekin

Diane at the front desk is very nice. The dealership has a lot of nice vehicles. The location is very convient' I have been very happy with all my experiences. I bought my 2009 Saturn Outlook there.

Horrible service all around! - donna_17

Horrible service all around! I will never purchase another vehicle from Winner Hyundai. I purchased a 2017 Hyundai Elantra and the salesperson never disclosed the ongoing paint issue. So within a year my paint was peeling of my roof. I received very little assistance until I made contact with Hyundai Corporate whom I'm still dealing with. They offered to pay for 75% of the paint job which was unacceptable being they're putting the same faulty paint back on. I had an issue with my engine light coming on and I take it to see what's going on but my mechanic said it needed a software update. WHAT??! The car was then taken to Winner Hyundai and they said they couldn't get my vehicle in until the end of March. The lady assisting was rude and had no business dealing with customers. From now on I will be getting names of everyone I deal with. So I'm supposed to drive this car with the engine light on for a month. I do not recommend ANYONE purchasing a Hyundai. They don't value their customers.

Over and beyond customer service. - Matt

As a new resident to Dover, I had a seamless transition from my previous VW dealer. The service was pleasant and the service departments pays attention to the details. I look forward to continuing my business here.