4 Delaware Volkswagen Service Centers

Took my car to the VW dealer to check with bad radio - Abdy

Took my car to the VW dealer to check with bad radio reception and echo during phone call and since I was there, I asked about pulsations feeling when braking. Not on the steering wheel but on the pedal. None of the issues was fixed! For the radio, I will have to wait and leave with the echo until if a recall is issued. Regarding the break pulsations, the dealer suggested replacement of the 4 pads and rotors. claiming probable cause are excessive heat buildup from excessive braking!? I have been driving for more than 40 years and never had an issue with my beaks except normal wear and tear. My jetta bought new has today 12000 mile (still under warranty). The rotors look in good conditions. There is no visual damage and the surface is smooth to the touch. Unfortunately, the dealer did not recognized that breaks don't go bad within the 12000 miles, unless there is an issue with the pad or rotor and that should be replaced without cost and not asking for $ 1145.00!

Read More

Over and beyond customer service. - Matt

As a new resident to Dover, I had a seamless transition from my previous VW dealer. The service was pleasant and the service departments pays attention to the details. I look forward to continuing my business here.

Read More