I have a brand new 2023 car. - OWW
I have a brand new 2023 car. it was my first time using this locations services. I booked an appointment for my regular 5000 miles servicing and asked them to look at my tires that were leaking if they need to be changed or patched.
I waited hours for the service to be completed and after it was done they confirmed everything was done and the tires could be patched. I made sure to ask if anything is needed as I rather to do extra services to make sure my car is a 100%, the representative said "trust me, we love selling stuff, so if you needed anything else we're let you know"
I woke up super early the next morning for my road trip and as soon as I drove out my garage, I saw that my tire was flat. I had to call AAA (paid for it ) and wait for Dyer Kia to open to go back there. They did not fix my tire the day before and I don't know what else (the front desk guy who took me around back to discuss the tires, even whispered to me on the way out " tbh I don't think they did any yesterday". I left there trusting that my car was perfect and they did not fix it. if the situation was worse, I could be driving a defective car and putting my life in danger.
It did not stop there, because on my road trip, as I drove at high speeds and slowing down my car keeps shaking (the is a new car). Kia reached out to me to ask about my experience and I told them and they said a manager would call me (no one did ) I reached out three times after that and was promised call backs and still no call. Every time I reached out to someone they acted like what happened is no big deal and no one addressed rectifying this.
I eventually went to City Kia (over an hour away) because I did not trust going back to Dyer Kia. They diagnosed my car and performed repairs totaling $700+. They found it unbelievable that I had services with Dyer Kia and the repairs they had to make. I provided them my service document (from Dyer Kia) and everything related to my visit there and they were still in disbelief of my experience with the services/the lack of services.
This location took my money for services and told me everything was great, but instead messed my car up. most importantly they put my life in danger after I went to the "professionals" for services and they did not care one bit to resolve this.
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