Very helpul - jchianco
Very Good costumer service. Car looked brand new once we looked at. Will definitely go back if we have any more issues with our car
Peak of Professionalism - Happy
From calling for an appointment, to dropping my car off, these professionals have anticipated and offer every service needed for a smooth visit. They had my information on file and gave me a brand new Jaguar to drive while they serviced my car and took care of recalls. I was notified once all was taken care of and was able to pick my car up at my convenience. Great service!
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
GREAT SERVICE - Dario
At the beginning we were frustrated with the car because of the battery but the dealer help us, sent a car to our home, picked up our car , changed the battery for a new one, washed the car and delivered it the same day. They did not charge anything!
Now we are happy and they are happy also.
Stephanie at the call center is awesome. She is very kind and always try to help.
Excellent Service - janwill
The service I received from Brian was excellent. He manage to schedule my vehicle for service during a busy week and everything I discussed with him was addressed in a timely manner. They also got care of other things the vehicle needed and I was not aware of it. Also, the communication was excellent even though I was out of the Country. Ferrari Maserati of Central Florida simply went above and beyond with their customer service, especially Brian and their technicians. Many thanks! Great Job!
Dirty suede top. - SmallestDetailAutospa
Outstanding customer service with Robbie in Sales & Mike in Parts!! I can't thank you enough for the suede cleaner, my client was WOWED!! Thanks!!
Excellent service!!!! - Eljib
Big thanks to Jim Rabb and the service department for fixing my transmission and the trunk. It was definitely the best service I've ever experienced!
Finally...a good service rep - Mpodalsky
Charlie handled the service of my Maserati, and in South Florida, a person who doesn't dodge responsibility is rare. Charlie called me everyday (or answered my call) to get a stays on my car. He was quick and responsive. He followed thru with what he said he would do. I am impressed to have someone monitor the progress of my vehicle repair so thoroughly.
Great customer service - Golfer
My salesperson, Kevin was great from start to finish. He paid attention to my needs and gave me a great deal on a new car.
Great experience! - Jenfields7979
After a terrible experience at a competing Kia dealership, I came to Century. My salesperson, Carlos, and the Sales Manager, John, were both very warm and kind, and worked VERY hard to get me where I needed to be. No games, no shady tactics. Very friendly atmosphere and great overall experience!
Returned the Maserati dirty - SME911
Our Maserati was in for 3 recalls. When we got our car back, was dirty, never was washed and bird crap was on it, not happy. They had our car 5-6 days and could not find the time to wash it...REALLY
Horrible - wkatie0001
Horrible, Very Short with the you when asking questions. If you are lucky enough to pay your car off they will HOLD your TITLE and give you the RUN AROUND! They are a JOKE! I WOULD NOT RECOMMEND VAL U CAR/ INDI CAR. THEY LIKE TO TAKE ADVANTAGE OF PEOPLE IN NEED! I Would give NO STARS if possible!
An auto accident is, for most people, a frightening... - JLALLEN
An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"
Terrible customer service. left a long scratch in my... - mwhit02
Terrible customer service. left a long scratch in my driver rear quarter panel after the car was given back to me "repaired". I went back to have the scratch fixed. Guy couldn't get it all the way out and left a bunch of swirl marks from trying to sand out the scratch. Then, the guy burnt out of the parking lot without saying anything and I sat outside for 45 minutes without anyone telling me what ws going on. I ended up leaving. When I told them I was just going to go somewhere else to have the scratch removed, the manager just looked at me and said "ok". Ha! Would never recommend this shop to ANYONE