Had 5 maintenance lights come on all at once when I was - Keith Theisen
Had 5 maintenance lights come on all at once when I was in Winter Haven last week. I figured there was no better sign than this to stop and get my Honda Pilot checked out. Pulled in to Winter Haven Honda around 3 pm and was greeted by John Tyler, their General Sales Manager. He got me right over to one of their service advisors, Fabian Tirado. He was outstanding to work with from start to finish.
It was no problem to get me in without an appointment and he quickly shared with me what each of the service lights meant and exactly what it would cost me to get everything fixed. He also identified several open recalls and assured me that they could get them taken care of within a few hours, too.
Their customer lounge was a great spot. Lots of complimentary drinks and snacks and they even had a private area where I could knock some work out while I waited.
Fabian kept me up to date as my vehicle moved through the steps and they were able to get me back on the road in under 2 hours. Pretty impressive for an improptu stop with no appointment.
NOTE: I have made appointments at other dealerships in the past for just a simple oil change and had to wait for hours for them to complete the work, so this was a welcome surprise.
Thanks again Fabian and the Winter Haven Honda Service Team. Outstanding Job!!!
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