2,224 Florida Used Car Service Centers

Will never go back. - wmattk

Will never go back. I took my truck in for a simple oil change, and tire rotation. I knew that is was going to be bad when I had to argue with the service writer. He argued that my engine took 8 quarts of oil, then I told him to only put 6 qts in it. He continued to argue about it. Obviously he has no idea, what he’s doing. Then he comes to me and tells me that 2 wheel studs broke off, it will cost $200 more, and it will be done in an hour. I told him NO, I will fix it, just give me the lug nuts( special for the rims), and I would drill out the broken stud out of the nut. He hands them to me, there is nothing in them, and no rust at all. What happened is they put the nuts back on with an impact wrench. It states “do not use an impact wrench on these rims”. And he had xxxxx enough to tell me that they didn’t use an impact on them. I watched them through the window. Since the Alan Jay Dealerships have been sold. The new owners have let them all go to xxxx. Former mechanics, have said it’s horrible there. LIKE I SAID, I WONT BE BACK, IM EVEN THINKING ABOUT TRADING THIS IN, and BUYING A DIFFERENT BRAND. DO NOT GO TO THE ALAN JAY SERVICE DEPARTMENTS.

I wasn't talked down to like most mechanic shops do... - yrubirdie

I wasn't talked down to like most mechanic shops do because I am female. That impressed me the most. The staff was kind, made the experience very pleasant.

Picked up my truck to bring it to another shop to be - larkinjennifer

Picked up my truck to bring it to another shop to be fixed today after this repair shop had it for 4 months. I dropped it off and spoke with two different guys there and told them that, when i put it in drive it goes into manual fourth. I called every week to ask about the progress and got the run around every time. after having it for 2 and a half month they called me and stated the truck needed a sensors and key fob, said ok. they said the work would cost 1600 dollars. After they changed them they called and said we have the truck starting are you bringing it into another shop, when we put it in drive it drops to fourth. Excuse me sir? that is why I brought it to you. So they charged me 1700 and fixed things that i didn't have problems with and had the truck for 4 months. when I called for the last time 3 days ago they basically told me my truck was on the back burner and they would get to it when they get to it. NEVER ever received a call from them until the last day it was there. I had to chase them around for answers. I wouldn't recommend this place to anyone!!!!

Mike and his team at the body shop did a great job,car - billrivera86@gmail.com

Mike and his team at the body shop did a great job,car looks brand new again.

There was a service agent named Russell who was - msanita_80

There was a service agent named Russell who was absolutely amazing! He was kind, thoughtful, and extremely helpful!

I took my kia forte to be check for stalling and after... - plenaes

I took my kia forte to be check for stalling and after $1,700 they told me that they change the timing chain and that was noting else they could do and gave it back to me with the same stalling problem that it went in for. Also when my wife went to pick it up the car stalled outside the dealer in Sebring just when she pulled out and they told her that she needed to get a tow truck, didn't even help a stranded customer. Now I found out that there is a recall for the oil pump that might damage the engine but they haven't call me about it. Allan Jay I hope you are aware of what your dealer are doing to the customer unless you are in it.

Let’s start from the beginning. - jp24252

Let’s start from the beginning. I called to schedule service for my vehicle, informed them I would be dropping it off after hours. Received the confirmation of my scheduled service, where I again informed them I would be dropping it off after hours. Upon arrival of the dealership, yes after hours, the entire parking lot was gated/blocked off. I had to leave my car on a side street behind a hospital with the hopes it wouldn’t get towed, and run in the pouring rain to find the key drop location. Never once was I informed the lot would be completely closed and where I should park my vehicle. I left to go out of the country for 9 days, upon my return I was informed that they still hadn’t even determined the root cause of my air conditioning issue. After 9 days?!? I then had to stay in a hotel and get an Uber because I didn’t have another form of transportation scheduled. Finally after 11 days they found the problem. However it was communicated up until that point that they were certain the AC issue would be covered by warranty….well now they are saying it won’t be and that I was responsible for the full cost of repair. Not ideal, nor do I believe it, but fine, please just fix it. Weeks go by from start to finish. No one answers calls, no one answers texts, no one provides updates. I called 4 times in one day and each time they stated they would call me back within the hour…and nope, no call received. 16 days my vehicle was in service for. I went to pick it up and it was filthy, they couldn’t even wash it for me? And I had a nice new scratch on the drivers side door. This is a Maserati dealership and this is how you treat your customers? Seriously the worst service experience I have ever had, and I am putting it nicely.