Rick Case Kia Sunrise - Service Center

Had to take my 2012 Kia Optima here as it was the closest dealer to my house. I had an engine failure that was under warranty due to the engine bearing failing. After this they told me I had to pay for every dealer to my house. I had an engine failure that was under warranty due to the engine bearing failing. After this they told me I had to pay for everything to put the engine into my vehicle costing me over $2400. After that my transmission failed consecutively to this and they wanted $4400 for this repair. I wanted a second opinion and took my car to Phil Smith were they told me that the warranty for the engine should have been honored and done at no cost and that my transmission could be done for a much more reasonable price. Rick Case is full of clowns who rob you anywhere they can and I see why they have the ratings they deserve. More

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Excellent dealer knows what to look for and take care of all problems with the vehicle and excellent service men all problems with the vehicle and excellent service men More

Very nice people working at this company knowing the needs of everyone and their business!!! needs of everyone and their business!!! More

The dealership and service department continue to preform above expectations in all areas of customer service. Specifically, all the employees are friendly and go out of their way to meet the customer’s need above expectations in all areas of customer service. Specifically, all the employees are friendly and go out of their way to meet the customer’s needs. We feel very much at home and have every confidence that the services being preformed are outstanding and professional. Shaun took extra time to address all my questions today and completed the service well within the projected estimated time. More

Lorenzo, the representative, was not friendly and showed no interest in serving me well. I left the car at 9 am, picked it up at 2:30 pm, and it wasn't even washed. Despite receiving a card for a free car w no interest in serving me well. I left the car at 9 am, picked it up at 2:30 pm, and it wasn't even washed. Despite receiving a card for a free car wash upon purchasing the car, I was disappointed by the lack of interest from Representative Lorenzo. More

My daughter, Holmes, bought a Kia Forte less than a year ago. Radio doesn't work already. The dealership needs to keep it for "a couple of days at least". It's under warranty, Kia won't cover a rental becau ago. Radio doesn't work already. The dealership needs to keep it for "a couple of days at least". It's under warranty, Kia won't cover a rental because it's not a "drivable" issue. She has to pay for a rental for however long it takes and new car. Kia should be ashamed of themselves. I don't have this problem with my Mitsubishi. More

When there was no dealer that had the particular car I wanted, and none of them wanted to take my over-miles lease back, Rick Case did, and I did not have to pay over miles because they bought out my car wanted, and none of them wanted to take my over-miles lease back, Rick Case did, and I did not have to pay over miles because they bought out my car lease. I just went for my first service, and everything was excellent, So glad that I traveled the extra distance to lease my new K5 at Rick Case, Kia, and sunrise.. More

Excellent service car promised on time Shaun GREAT ! !!!! Clean courtesy always customer centric definite worth the time and money !!!! Clean courtesy always customer centric definite worth the time and money More

Great experience both buying and servicing. I am on the second car bought from them and had both serviced there. I don’t mind driving all the way from Miami. User experience is well worth it to I am on the second car bought from them and had both serviced there. I don’t mind driving all the way from Miami. User experience is well worth it to me. More