Matt McCoy, Service Advisor, provided me service that was - fmasci
Matt McCoy, Service Advisor, provided me service that was above and beyond. I filled my 2023 Hyundai Tucson with gas early evening on April 29th and I always check the Fuel Door Lid Cap to see if it opens after I close it. I couldn't open the Fuel Door Lid Cap and therefore, I could not fill it up again with gas. I did some research on google and discovered it was probably a bad fuel door actuator. I called Hyundai the next morning on April 30th to see if I could get an appointment and the person who answered the phone said the next available appointment was May 14th. I was concerned I would run out of gas and needed to make several commitments that required putting many miles on my car. I decided to drive to the Service department and talked to Matt McCoy, Service Advisor and explained my situation. He was extremely helpful and said hold on and let me see if we have the actuator part on hand. He went to parts and came back with an actuator for my car. Two hours later, it was installed and my Fuel Door Lid Cap could easily be opened again. I want to commend Matt for going above and beyond his responsibilities to solve my situation and get the job done. I am an extremely satisfied customer and will always buy my cars from Hyundai of Kennesaw. They have the best Service Department in the Atlanta area.
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