47 Georgia Genesis Service Centers

Had a full body paint done on a 2004 Chevorlet Tahoe. - cdf4424

Had a full body paint done on a 2004 Chevorlet Tahoe. Very pleased. These guys are the best. You won’t get better service or quality in craftsmanship. It’s hard to find someone these days with as much passion in what they do. Rick Eves is by far the best. His customer service and craftsmanship is old school. You don’t get any better than that. We are very pleased. Highly recommended.

Excellent service. - Sharay

Excellent service. 10 /10 highly recommend. The technician that I had explained everything to me about what he was doing to my vehicle.

Working with Mrs. - alisonjdesouza

Working with Mrs. Williams, Mr. Smith, Miles and Mikias is always a positive and pleasant experience. They are very welcoming and attentive.

Perfect experience from begining to end. - Randall

Perfect experience from begining to end. Great people, great service, and pleasantly surprised by the total price.

I was very pleased with their customer service. - Gualmaria

I was very pleased with their customer service. Everyone was very friendly. Aisha kept me informed about the process. She called me at least once a week. She was very nice and knowledgeable, answering all my questions.

Very professional and curious. They called me and told... - ltyoung

Very professional and curious. They called me and told me that my car had a recall and fixed it the same day. This was so unlike other vehicles I have owned. Honda was aware of problem, but told me to wait until car stopped for them to repair. Cadalac wa aware of headlight issue but I had to pay for repair and be reimbursed! Love my car

I was in and out and Eddie Ruppe made my visit much - d

I was in and out and Eddie Ruppe made my visit much easier for me.

I don’t know what I would do without the wonderful help - Nylah

I don’t know what I would do without the wonderful help and concern of Senator. He is so honest and looks out for you, I never experienced anything like his honesty and empathy for his clients. He takes his time and shows you about the technology of the car. This is my second Genesis because of him, Thank you so much Senator for your kindness and patience.

Purchase - Buster

My relatives and friends have bought from Ester and Claude and we have never been disappointed , We always go to them first for our car needs. HDoster

0 * Service - Edwards from Snellville

This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place. Please stay away from this unprofessional and very inconsiderate auto collision place.

Well the Service at Genesis of Cumming just gets worst - Cleveland

Well the Service at Genesis of Cumming just gets worst and worst. I have been asking for Genesis mechanics on the Social Media site NextDoor, which has a few million members, and two other social media sites. Since I also build websites for HOA’s, I made posts on those. In the first three days, my post on NextDoor had received more than 3500 views. Some of the comments were about customers having horrible experiences with the Service at Genesis of Cumming. One gentleman said it became so bad that he sold his Genesis. Others thanked me for telling them which dealership to stay away from. Others said they will never purchase a Hyundai again. I have owned seven Hyundai’s, and three of those Genesis. Now to start the latest nightmare. Genesis of Cumming has had my Genesis for more than a total of six weeks, over the course of three months, trying to learn why the light alerting you the Emergency Brake is enabled. After finally getting my Genesis back last week, I tried to have my emissions done, but my Genesis failed. The tech performing the emissions check asked if the battery had ever been drained. That was what caused the failure. The battery only once, and it occurred when the Service Dept at Genesis of Cumming had my Genesis overnight. One of the days my car was given to me at Genesis of Cumming, it took longer than it should have. Sean, the Service Advisor, said they had a difficult time finding my Genesis. Later that day, I tried to start my Genesis after I came home from Genesis of Cumming, which is only two miles away, it would not start. When I opened the car door, none of the interior lights came on, and there was not any sound when I tried to start it. I called Sean at Genesis of Cumming, and he admitted the battery needed to be “jumped” before they gave it back to me. He should have said something so I would know to let the engine run 20-30 minutes. Weeks later, when I was called and told my car was ready, the Service Manager, Liam, also told me I was no longer welcome at Genesis of Cumming. Liam said it was because of the time spent trying to find the reason why the emergency brake light would not turn off. It's wrong, but I can understand why they do not want to honor the Extended Warranty, but why have I always had to fight then to honor the Manufacturer’s Warranty. Why does Genesis of Cumming even sell an Extended Warranty. Throughout the last few weeks, Sean told me the claim he submitted to the warranty company was declined. However, when I contacted Trident Warranty, they said no one had called and tried to submit another warranty. Later Liam admitted why a claim was never submitted. When Sean called the warranty company, he was on hold so long that he simply hung up. After Sean continued lying about it, I went to Genesis of Cumming so I could talk to him. When Sean first saw me there, he said “I will be with you in a few minutes Mr. Cleveland”. While I was waiting, he was very busy with other customers, so I did not say anything. After more than an hour, I called out Sean’s name. He did not acknowledge me, so I called his name a little louder. The customer he was working with turned and saw me, but Sean still did nothing. I said his name again. This time he turned and said I needed to make an appointment. Why didn’t he say that from the beginning? I had been sitting outside his office the entire time. I did not say anything else, but after Sean went into his office and sat down, he stood up, stuck his head out his door and said, “Can’t you see I’m busy”. He said this while several customers were in the Service area. I have been working with customers my entire career, 40 years, and never became angry or tried to belittle them. The rep and Trident Warranty also told me that Genesis is one of the cars he receives a large number of claims for. If you still want to purchase a Genesis, my advice is go to another dealership, no matter how far away they might be.

Good luck trying to get any communication at all from... - MLowe05

Good luck trying to get any communication at all from this dealership, which is an embarrassment to the brand Hyundai is working so hard to build. After trying for a week to get ahold of the single Genesis rep at the dealership, leaving messages, waiting on hold (just to be hung up on), I am fed up. They don’t know the meaning of customer service. I’ll be going somewhere that will value me as a customer and if you’re reading this, I suggest you do the same.

Service Department is great!My Service Agent Carmen is... - debduford

Service Department is great! My Service Agent Carmen is the greatest. I will not deal with anyone else. Been bringing my Genesis there for 6 years now.