1,435 Georgia SRT Service Centers

I chose Billy Howell because of a bad experience with a - Barbidown

I chose Billy Howell because of a bad experience with a previous Ford dealer. Went in to get a spare key for my 2018 Ford Escape. Parts employee quoted me $213.95 including tax. That was about what I was told it should cost. When I got the bill it was $462.90!!! I couldn’t believe it. When I told the cashier what I was quoted, her response was “that was only for the part, not programming the key”. REALLY? I’m 81 years old, did they expect me to know how to program this thing? All the parts guy had to say was “ programming is an additional $213.95”. I could have chosen not to get the spare key. I feel like they withheld the REAL price until I got the key knowing I would pay for it. Sad to say, but if you need parts or repairs, go somewhere else. I should have gone to a locksmith.

I recently purchased a 2019 Cadillac XT4 from North - Turtle lover

I recently purchased a 2019 Cadillac XT4 from North Georgia Ford. Not only did a get a really fair deal, I had requested their Service Department to completely go over the vehicle and make sure everything was in great condition BEFORE I picked it up. Their Service Advisors were very polite and fully understood my concerns. Even though the vehicle had low mileage, I travel a lot in the mountains and must have a dependable vehicle. The services they provided was quite professional, and thorough. I would definitely purchase another car at this dealership and will plan to have all my service work performed there....

Outstanding customer service. I was surprised at how... - THOMAS_SMITH1

Outstanding customer service. I was surprised at how quickly they completed the service. Had my car in the service bay before I completed the paperwork. I have always had great service here and would recommend not only the service department but the sales department also!

Poor service, poor location, no pride... - John Galt

Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.

Misdiagnosed problem on my Cadillac. Tried to sell me... - mgv8

Misdiagnosed problem on my Cadillac. Tried to sell me more parts that were NOT defective. Then it took nearly two MONTHS to get my refund. Couldn't get call backs. Operator refused to transfer me to dealership manager!! Have dealt here for several years. Will NOT return there for many reason!! Buying elsewhere.