My first experience with Albany BMW was when I was in the market to buy another car. Talked to the salesman, assured my that the Mercedes Benz I was interested in had one owner, and old lady, and was in pristine condition. After applying for a loan and being approved, decided to pull up the car fax. Car had had several owners, and had had many major problems, from catalytic converter on up, you name it. Decided not to purchase vehicle.
Fast forward a couple of months, purchased a BMW from another dealership. Service engine light came on, and took it to Albany BMW to have it fixed. After shelling out almost $600.00, service engine light came back on the next day, and on the same day of service two more lights came on. Told by Grasman that sometimes other problems arise, and that they fixed an oil leak as well. Needless to say my car still leaks oil, and now I had three lights on instead of one, but guess what, I am out of 600 dollars. My husband took the vehicle back the next day, nothing they can do. I wish I had NEVER gone to them with my car. Ended up taking my car to a dealership in Atlanta, I got A-1 service done on it. Albany BMW is about 18 minutes away from my home, but I will GLADLY drive 2.5- 3 hours to the dealership in Atlanta for anything in the future my car needs!
So in essence, BUYER BEWARE!!!!!!!!!!!!!These are some shady people, and customer service is almost non-existent.
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