Part #1
I purchased a Jeep Wrangler from here back in - kyle.mulkey23
Part #1
I purchased a Jeep Wrangler from here back in May '24. Outside of one 1 little red flag, Everything was fine in the first 6-7 months of owning the jeep. The little red flag is that I went in for an oil change and tire rotation, and Amanda told me I needed to get the lug nuts replaced. I said I will get them done soon. 3 months later I went for another Oil change and tire rotation and after they were done I asked Amanda if the lug nuts looked good and she said yes( I haven't replaced the lug nuts at that point). On January 30th 2025, I took my Jeep in for a routine oil change and after 30 minutes of waiting, Amanda came up to me in the waiting room and asked if I had been involved in a car accident recently and I said no why? She said because your front driver side axle seal is leaking and she explained what that meant and quoted me $884 to have it fixed. 2 days later I came to pick the vehicle up Amanda said they have to keep it longer because they found that no only is the driver side Axle seal leaking but so is the passenger front axle seal and the rear passenger axle seal. After a quote on that, it comes out to $2,262.33. which is wild that this is happening because my vehicle was driving just fine before all this. They said the vehicle should be done February 7th. I said ok cool. I showed up after work around 4-5pm (due to them not keeping me updated on my vehicle) on the 7th and the service department said it's not ready and that it should be ready on Monday the 10th. On Monday the 10th, I showed up at 4-5pm (due to them not keeping me updated on my vehicle) and the service department said it's still not ready because they test drove the jeep, it was running hot. So they are going to look at it on Tuesday the 11th. I showed up around the same time on Tuesday and they said that the engine oil cooler needs to be replaced. The quote was another $1,323( $250 for oil cooler adaptor, $61.10 for intake gasket, $25.65 for hose oil cooler outlet, $28.50 for coolant, $18.06 for a bleed skrew, $67.78 for a cool temp sensor, $324.21 for a WATER PUMP and a random $490 to what I hope was labor because there's nothing beside it on the receipt. So I told them that this was ridiculous because my Jeep was driving completely fine before this. They said they'll offer a discount when everything is done. They also won't charge for labor on the driver side axle seal. Meanwhile through this, they said the thermostat was possibly the issue(it wasn't) so they said they won't charge me for the new thermostat cause that was their fault on the misdiagnosis. They told me they should be done in two days. Two days later , I show up to pick up the vehicle at 4-5pm (due to them not keeping me updated on my vehicle) and surprise surprise it's not ready. Reason being, is that the Tech that was working on my Jeep called out sick. After complaining, they finally let me use a rental vehicle because I couldn't keep missing work. I used the vehicle until the 18th( I guess thats something right?) when I go to pay for the work, the total was $2,852.95. they took off $150 for a "dealership discount".
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