I recently bought a used RAV4 from this dealership after - Pushpen
I recently bought a used RAV4 from this dealership after negotiating with John over two days. He was polite and professional, and we agreed on an out-the-door price before I drove nearly 4 hours to complete the deal. While the sales process was smooth, the delivery experience fell short of expectations.
Before even arriving at the dealership, I made it very clear multiple times that I expected the car to be properly washed and waxed before delivery — as the vehicle was for my wife. John acknowledged this and said it would take about an hour, which gave me the impression that the car would receive a full exterior detailing.
However, while we waited outside, I saw the car return from “cleaning” in less than 15 minutes. It was evident the car had only been through a basic wash — no wax, no real attention to presentation. Had I known this, I might have reconsidered proceeding with the deal.
Additionally, I was handed a completely dead second key fob, even though I had asked in advance and expected both keys to be fully functional.
The next day, I noticed the front passenger all-weather mat was missing — it was clearly present in the online listing and during the test drive. It apparently disappeared during the brief cleaning. When I contacted John with a photo, his initial response lacked accountability. Fortunately, he later found the mat and agreed to ship it, but only after I followed up.
The finance person was professional and not pushy, which I appreciated. But overall, the lack of transparency on vehicle preparation and post-sale follow-up left me disappointed — especially considering the distance I traveled and the expectations I had from a dealership of this size.
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