206 Illinois Ford Service Centers

Just picked up our 5th purchase vehilce from Spring... - Bonnie Potthoff

Just picked up our 5th purchase vehilce from Spring Valley Ford. Chris Brands sold us 4 of the 5. Great Salesman and dealership. We will for sure buy from them again in the future.

First time car buyer! - Slu

I'll tell you what, I was in dire need of a vehicle late in the work day. Both Brandon and Nick stayed late in the evening to ensure that I left that with the right solution. Never once did I see them lose patience no matter how confusing or demanding I was acting. Their outstanding customer service made me feel comfortable of going forward and buying the car! All I have to say is my next car purchase I will, "Buy from Brando"

Very nice and helpful. - elainebaltzell24

Very nice and helpful. We always get our cars serviced there. And have traded with you guys. Just so nice.

Megan has always shown respect and did her task I a - bbree1

Megan has always shown respect and did her task I a professional manner. I would highly recommend Terry Ford to anyone.

Syed Hussain was very friendly. - Tmehmood2073

Syed Hussain was very friendly. Make us happy by giving us great deal. We are repeated customers and only come due to Syed. We refer lots of customers and will keep referring more. Please keep him because he is one of the best person we met. He always feel us like a family

QuikLane excellent customer service - Unoblondie

Not often you can have pleasant review when dealing with car problems . Michelle in the quicklane went above and beyond to make what could have been an agonizing afternoon as pleasant as possible and went above and beyond in customer service . I had my pup with me they brought him out water. There was tv, internet they even offered my snacks. Again thank you for saving me from tremendous stress and making car service a pleasant experience .

I'm always treated well. I was late for my appointment... - Grayce

I'm always treated well. I was late for my appointment and the guy was very gracious and still took care of my car. We were out of there fast, the service was great.

Tyler in parts!!!! Great!!! Job!!! Thanks for the help... - ajwielgat

Tyler in parts!!!! Great!!! Job!!! Thanks for the help getting my parts to me !!! Five-Star's.

1995 Ford Windstar ( green ) with the usual head gasket... - Video32

1995 Ford Windstar ( green ) with the usual head gasket problem<br>associated with the V6 aluminum engine. I let Webb service this gasket and had no problem until The wife drove the van to West Virgina through the mountains. Bam! The engine blew and I had to buy a new engine in Mt.Airy, NC. Anyway, when I got back to Chicago<br>I called Webb and told them what had happened, they said bring in the repair bill and they would see if Ford Motor would refund my money for the head gasket. The results were positive and I received<br>a refund. Happy-Happy.

Our vehicle was in the service department for almost 4... - vandriver

Our vehicle was in the service department for almost 4 weeks, we either couldn't reach the right person by phone or they were finding MORE things wrong with the van. Several times the service people were rude on the phone. When we got the van back FINALLY it was awefully dirty inside and STUNK! I wil NEVER NEVER return there!

This is the only dealership I let maintain my car. - SK

This is the only dealership I let maintain my car. Miguel Duran is the perfect service advisor. He made sure everything was done and at the minimum cost thoroughly checking my warranty etc. The only mechanic I use there is Mike Kladis He is thorough, very knowledgeable and explained everything to me that was done and at what level everything was done. I appreciate the explanation from both men. They both made me feel I was driving the safest car around. I love my 2020 Escape and I feel with their help I will have this car a long long time. Kudos to Westfield Ford for excellent Service again and again.

Modern Day Thieves - 2007 Mustang GT

I went in for just a few fluid drains and refills, and a few spark plugs. Somehow they padded the bill with all kinds of labor charges, checking things that I could've done myself. It cost me a month's wages to do what I could've done myself in a handful of hours. I will never spend another penny at this dealership again, as far as labor and service goes. Parts is another story, because the prices are set. But their service department will drain your bank account, coming up with all kinds of ridiculous charges, and parts price inflation. You've been warned.

Service was completed on time & done correctly. Now... - Explorer Owner

Service was completed on time & done correctly. Now considered my preferred dealer. Waiting area was clean & safe. All staff was helpful & friendly. Car was clean after completion of service.