206 Illinois Ford Service Centers

Josh was very prompt. - Schneidja

Josh was very prompt. Very nice.and very knowledgeable. He is definitely an asset to your company. Thank you for sending him.

Everyone at Zeigler Ford was extra awesome and repaired - Bertoni

Everyone at Zeigler Ford was extra awesome and repaired our car, we are very happy with their service.

We were on our way from Chicago to Nashville and had a - brums22

We were on our way from Chicago to Nashville and had a flat tire near Tuscola. Even though we don’t drive a Ford, this dealership stopped what they were doing to fix the tire and help us get back on the road quickly. Steve and the team were very friendly and helpful. We greatly appreciated their customer service and sense of urgency!

The sales team is great. - WilliamDAbed

The sales team is great. Some things about servicing my vehicle I don't understand. I've had two things that needed fixing. It shouldn't because even though it's a 2024. Still is a new vehicle, shouldn't have to be back again in for another problem.

Friendly and fast service. - terry

Friendly and fast service. We were at a horse show down the road when our 1-ton dually would not start. They got us in right away and found one of our batteries was faulty. Completed the warranty work with no waiting or hassle. Highly recommend the service department!

Carlos from service did a great job on taking care of my - ROLNDV1

Carlos from service did a great job on taking care of my truck Tom GM resolved my problems

I went in for an oil change and tire rotation. - Bruce & Pat

I went in for an oil change and tire rotation. Meet by service agent as soon as I pulled in. He was very neat, polite and ask what service I needed. I had 3 or 4 questions about my new car and I got good straight forward answers. I was in and out in less than 1 hour. Very pleased.

The staff is very professional. - George

The staff is very professional. They kept me informed on all services I was given and a fair assessment.

They did the oil change as requested, We have had an - segar123

They did the oil change as requested, We have had an ongoing problem with the escape since we bought it 2 years ago After the car has been sitting when you back up the brakes squeal whether they are wet or not. It has done this since the day we bought it. We have mentioned it several times when serviced and the last time we were in last week they told us it was a problem with the escape. I've had a lot of cars with disc brakes and none have ever done this on a cosistent basis like this. Very disappointed in Roberts Ford.

They definitely made this an easy process and i couldn’t - Mitsu/forc

They definitely made this an easy process and i couldn’t resist ! this is my 5th car from ford

I stopped and brought my car in because I was passing by - Gene

I stopped and brought my car in because I was passing by friendly Ford. They greeted me right away. Everybody was very pleasant and said hello. That passed by. I thought I would have them look over my car because I had taken it to Firestone and they were not sure how to fix my car. Friendly Ford had done a free alignment check as soon as I got in and could address the problem and gave me some direction in which I could go to fix my situation. Eric, Jesse, and Michael in the service department. We're all very helpful. Thank you very much Gene

The service dept rocks! - 62ajochums

The service dept rocks!!!. I had a service request that was last minute. They worked me in within the hour and allowed me to get going for an out of state, last minute trip. Great job service team and the mechanics that completed the tasks. Very much appreciated!!!! Andy j

Great service always go the extra mile Frank and Mark - jimjobfc12

Great service always go the extra mile Frank and Mark are the best. Will return when I need service.

Service was prompt, professional and courteous. - Ford Escape

Service was prompt, professional and courteous. Everything was explained well and went smoothly. Would recommend

Always exceeds expectations and with a high degree of - Mlbjbaer

Always exceeds expectations and with a high degree of professionalism and courtesy! Always a pleasurable experience!

warrenty repair - leaky pan

Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really??? Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced. I would NEVER refer to this dealership!

Jay and his crew in the service department go the extra - CLowery

Jay and his crew in the service department go the extra mile! Everything is excellent and if not, they will make sure it is. One of the best if not The Best service departments in the country.

Milking labor costs- Insurance Claim - Repulsed

Had new vehicle towed in for service and was quoted repairs would take 5 hours labor...total costs around $1500. Towed to another Ford dealer and it cost me $250.00. Taking advantage of insurance claim payment is unethical. You will NOT even get my business if I need touch up paint.

Buss Ford Lincoln is a great dealership! - dm6953

Buss Ford Lincoln is a great dealership! I trust them with my 2021 Lincoln Natilus. .

Had to have my 2015 Ford Fusion towed in for recall work. - Agiovenco04

Had to have my 2015 Ford Fusion towed in for recall work. Todd and the boys took very good care of car and was transparent through the whole process. I especially liked the fact that I could text or call Todd directly whenever I had questions or to ask for an update. 10/10 experience and will definitely be back in the future.