73 Illinois Kia Service Centers

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Great experience from both Kyle and John your service - Clh6285

Great experience from both Kyle and John your service department! Very very helpful! Thank you! I have purchased two cars from you, with my second Kia am currently having problems with oil consumption and they have made me feel confident that Kia will stand by their product. Thanks again….I’ll be back!

Brett was a really big help to me. Made the process easy.... - mdrury5459

Brett was a really big help to me. Made the process easy. The gentleman that did the finances was very nice too Devin I think was his name. Thank you all.

Do not schedule an appointment for maintenance with - Michael.06

Do not schedule an appointment for maintenance with Gerald Kia Naperville. They will not work on it the same day. I had a simple appointment for 8:30 a.m. to have a light bulb replaced and they wanted to keep the car overnight. They were unable to even look at my car all day. What is the purpose of the appointment? The funny thing is this is the 2nd time this happened to me at this location. Shame on me I guess.

I like the service that they give and i would come back. - daniels.denise1411

I like the service that they give and i would come back.thanks service's department

Ask for Robert Oertle. - lorilynnoertle

Ask for Robert Oertle. He's a great salesman. Will get you what you want. An all around good person.

F rating. - Pandamom

F rating. BBB WARNING CONSUMERS! Go to Better Business Bureau online for more information on Larry Stovesand Kia.

I came in for service on my Nissan and spoke to a David drum - Jb2018

I came in and spoke to David Rumpke while I was having my vehicle serviced and I he was just an awesome man I put him in all my needs because you sold me all my cars and I put the trust of Liberty Auto Plaza a hundred percent with my needs because they have taken care of me for over 20 years thanks for being there guys I appreciate it and again thank you David drum key for being my rep

Disrespect from the beginning conversation. - Mike

Disrespect from the beginning conversation. Corporate Kia had asked me to take in for a diagnostic and they refused. Had to call Kia Corp again and they asked me to take the car to a different KIa dealership. Put on a complaint

I have bought 2 cars from this dealership. Ferris was a... - CINDYKEHDER

I have bought 2 cars from this dealership. Ferris was a top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicator and my car was paid off within 4 weeks for my trade in. My second car purchase was a used car. Dave and Joe from the Service Department made sure my car was in safe condition and went over and beyond taking care of me. I worked in Customer Service for 32 years and I give them a A+ rating. I will buy everycar from this dealership. Thank you, Cindy

Above and Beyond - Brian___

I had the 2006 KIA in for service to replace the timing belt, flush the transmission, replace the cabin filter and change the oil. I developed a problem soon after that was unrelated to the work they did. Evidently a mouse had chewed some of the wiring, and it caused the coil to malfunction. They got right on the problem, and accepted responsibility simply because they had not seen it. They repaired the wiring and only charged me for the new coil and installation. Since they really had no responsibility for the mouse chewing, they didn't need to be so helpful, but they were. It's a great service department.