1,954 Illinois Pontiac/1000 Service Centers

I took my 2019 ram 2500 diesel to Dempsey for a front end - dardeb321

I took my 2019 ram 2500 diesel to Dempsey for a front end alignment & tire rotation. They did such a great job. My truck steers as straight as an arrow, easy on the steering & I've got big tires. They did it in a single day on the very day that I called. Numerous other dealers were unable to see my vehicle for one week to as much as 3 weeks. I have no problem taking my vehicle back to Dempsey Chrysler Dodge Jeep anytime because they are very trustworthy. They did what they said they were going to do and did it at the price they said they were going to do it for! Thanks for a job well done.

The service technician (John Hnetkovsky)of this... - 3jc0518

The service technician (John Hnetkovsky)of this dealership is trying to rip me off?SUV drop for special coverage warranty with no CHECK ENGINE LIGHT

It’s been frustrating since I purchased my jeep grand - Drew.tetik

It’s been frustrating since I purchased my jeep grand Cherokee as after less then one day, there was a computer error causing the emergency collision brakes to disengage. I brought the vehicle back and was told a simple computer update would fix the issue by a manager. After a week of no contact, I went in and the service representative told me that the issue had to be escalated to star case but my vehicle couldn’t be returned in the meantime due to it being a “safety issue”. A few days after no contact, I informed the sales representative who has tried to be helpful that I would be coming to get my vehicle without it being fixed as a new wiring harness/connector had to be ordered now. I understand the CDK issue that happened and that issues can happen but the lack of communication and transparency has been frustrating as I will have to bring the vehicle back for the repair at a later date.

They are very polite and very knowledgeable. - MARY.MALCOM

They are very polite and very knowledgeable. They shop floor is always very clean. All the chairs in the service waiting area face the television.

This was my first visit here since another dealership - Jeffro Bodine

This was my first visit here since another dealership near me had closed. I recently had my vehicle in for an ongoing A/C problem. It was a tedious task for the service department to get the problem resolved. They were able to get it working as new. I have no qualms about returning for any other services that the vehicle may need in the future. The staff were all very professional and courteous, and my hats go off to Jon Sternberg and Mike Rich Thank you Morse Ford. JLM

I have all of my maintenance performed at Eriksen - Midwester

I have all of my maintenance performed at Eriksen Chevrolet. They have a great group of employees and always do a nice job that is on time and at the estimate for the repairs! I do not hesitate to recommend them.

Always a pleasant experience with the Service Department, - Cynthia Robbins

Always a pleasant experience with the Service Department, Kevin is on top of his game!! Great customer service

Smooth - TODO

Rich has usually been the person I dealt with in this department, He is thorough and makes sure all your questions are answered. I had a Veloster for a short time, but my wife has had a couple sonatas over the past 8 years and Rich is always very knowledgeable about the mechanics and technologies within these vehicles.

The salesman Bradley was a great guy. - wendyrenee27.wm

The salesman Bradley was a great guy.. he really sold us that Bronco , we came in only to purchase a key because we accidentally put the admin key on the ford escape but by the time we left we ended up with a new 2024 Bronco .. thank you all so much

Rudy helped us perfectly with everything. - Darek Winnicki

Rudy helped us perfectly with everything. He was there with us every step of the way when buying our car. I would recommend this dealership to everyone.

This dealership was awesome. - kyle

This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.

Finally a service center that doesn't try to take advantage - Olivia 543

Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. My bill was under $150 and I was told that my vehicle was in great condition. Glenn was extremely helpful and made me feel comfortable.