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D'Arcy Buick GMC - Service Center
Joliet, IL
15 Reviews
15 Reviews of D'Arcy Buick GMC - Service Center
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April 26, 2023
Worst Dealership I have ever worked with! Crappy service department, and they sold me a BRAND NEW vehicle with a repaired rim. When I tried to get it resolved through them they did nothing. Crappy service department, and they sold me a BRAND NEW vehicle with a repaired rim. When I tried to get it resolved through them they did nothing. I will never buy another vehicle from them or GM! In addition, I had them take the tire off of the bad rim to show them the patch that was on on the outside and where the tire company had put the patch on the inside, they destroyed the valve stem. I had to take my car to discount tire to get a new vavle stem. Also I called Chris Jett (the service manager to set an appointment. When he called me back he thought I was a mechanic that was applying for a position there. Obviously he not very organized and pretty much sucks as a service manager. The only thing I will say is they did wash my car. More
by Mike G
Employees Worked With
Kristy Weber
Helpful August 26, 2021
I took my car in for an oil change and tire rotation,when I pulled in the service garage, I waited as the the two exchanged glances to see which one was going to wait on me Which is very rude and unprofess I pulled in the service garage, I waited as the the two exchanged glances to see which one was going to wait on me Which is very rude and unprofessional. I got my vehicle serviced, but I am disappointed with their service team More
by 1srandle
Employees Worked With
Kristy Weber
September 22, 2017
Service advisor of the year Brian Deutsch was by far the most amazing service advisor I have ever dealt with. He made everything be flawless and answered any question I've had Brian Deutsch was by far the most amazing service advisor I have ever dealt with. He made everything be flawless and answered any question I've had. Chevrolet should make him service manager or trainer as he is the prime example of a great worker. He impressed me so much, I really feel he should be praised by service manager. More
by Shadowxiii
Employees Worked With
Brian Deutsh
July 14, 2017
Service on truck Always a pleasure to deal with the employees here From the service writers to the mechanics to the billing clerks. Everyone knows their job and perfo Always a pleasure to deal with the employees here From the service writers to the mechanics to the billing clerks. Everyone knows their job and performs it well I bought my truck here and I will buy more vehicles here. I highly recommend this dealership More
by Retired driver
Employees Worked With
Christina. Jason Z And a billing clerk
March 09, 2017
Great Dealership! One of the best buying experiences in my life! From the salesman JR, to the sales manager Tom and the Finance manager Rob I would definitely recommen One of the best buying experiences in my life! From the salesman JR, to the sales manager Tom and the Finance manager Rob I would definitely recommend this dealership to everybody. More
by ewaoehmke
Employees Worked With
JR, Tom, Rob
October 30, 2016
not happy with customer service Brought car in for service because antifreeze was leaking.they diagnosed the problem only to have same problem resume.car had to be towed back in only Brought car in for service because antifreeze was leaking.they diagnosed the problem only to have same problem resume.car had to be towed back in only to be told it was something else which they fixed ,but was far less of a fix than what they charged me for the initial fix.survey person called to rate experience for service and was told it was going to be Brought to management's attention.manager never called after she was told what time I could be reached.not happy with be charged for something that did not need to be replaced. More
by steve
Employees Worked With
jim
March 18, 2016
Love this dealer! D'Arcy Buick GMC in Joliet is the best dealer around this region. They are very attentive to customers, fair and friendly. Service was completed pro D'Arcy Buick GMC in Joliet is the best dealer around this region. They are very attentive to customers, fair and friendly. Service was completed promptly and well. Abundant staff in all departments , all eager to help. We bought our Buick Enclave here in September and have received many follow ups to be sure we are happy. This dealer also handles other types of cars at other locations and i have never heard anything but positive remarks. We highly recommend D'Arcy! More
by Debra S
Employees Worked With
Several
November 06, 2015
Best GM facility for service I had some warranty work for paint, lane departure sensors and leather seat problems. There was a recall and oil change that had to be done too. Emili I had some warranty work for paint, lane departure sensors and leather seat problems. There was a recall and oil change that had to be done too. Emilio was great to work with and kept me informed. He made sure I was taken care of and understood what was going on with my vehicle. He helped me get into a rental vehicle. He is a big reason I bring all of my GM vehicles to D'Arcy for service regardless if I bought them there or not. More
by Mattyc127
Employees Worked With
Emilio
October 20, 2015
Free oil change We brought our 2013 GMC Terrain to D'Arcy Buick GMC for the free oil change we received when we purchased the truck. The business(overall) is extremel We brought our 2013 GMC Terrain to D'Arcy Buick GMC for the free oil change we received when we purchased the truck. The business(overall) is extremely clean including the bathrooms. The waiting area is the best one I have ever been in with very comfortable chairs, big TV, reading material, free water and pop. There was also a waiting area with the same chairs but away from the TV where you can carry a conversation or do work on a laptop. Oh yeah, free WIFI as well. I could go on and on but I won't bore you with what you already know. From the minute we brought our truck in every person was so nice and accommodating. It took about an hour but you hardly notice it in the waiting room. Another great surprise was every half an hour a staff member would ask if anyone needed a ride anywhere. Are you serious? Our salesman noticed us and came over to say hi and to find out the status of the oil change. I just love this company and would not want to go anywhere else to be honest. More
by Jody
Employees Worked With
Luke and the Manger of the service area
March 12, 2015
SUPERB PROFESSIONALISM Excellent Service... Thank you for your faster than quick response and easy communications. Every aspect of service and communicating with the Dealer Excellent Service... Thank you for your faster than quick response and easy communications. Every aspect of service and communicating with the Dealer and Service Department was with ease and every effort to correct whatever situation that my car had. The situation with my auto happened unexpectedly and was resolved in every professional way. Again, thank you. More
by David
Employees Worked With
Emilio
