1,954 Illinois Rivian/1000 Service Centers

Akrim A. His thoughtfulness and genuine care averts disaster - medicine hat

Akrim A. deserves a great dept of gratitude from me. I had what seemed like a very minor condition materialize with my Jaguar the night before I had a very long drive for a client meeting. Akrim's care revealed an unrelated but extremely dangerous condition with one of my tyres. He insisted I leave the vehicle as he did not think it was safe for me. I would never have noticed this condition on my own. I had no reason to check. Without Akrim's genuine concern for me personally, my long drive could have ended very badly. Instead, I was driving a very nice and very safe vehicle provided for me as a courtesy at Akrim's insistence. Akrim and everyone at Howard Orloff, you've been great to me for 26 years!!!! THANK YOU SO MUCH for keeping me safe this time. I'd say this one is in the "Extraordinary" category. Efren Molina Loyal Howard Orloff customer

I regret bringing my vehicle to Jaguar Land Rover Chicago - cmastio1

I regret bringing my vehicle to Jaguar Land Rover Chicago (Howard Orloff). After a CVVL part was replaced under warranty, my engine ultimately failed due to a cracked intake valve in the same cylinder that had a documented misfire at the time of service. Yet that misfire code mysteriously disappeared from my final invoice and was replaced by a different one that was never referenced anywhere else. At this time, the dealership has refused to answer questions about this inconsistency or provide documentation required by Land Rover’s own service protocols. Critically, that protocol (TSB SSM75724) requires an engine oil sample to be taken to screen for underlying damage — a step that was never completed. This omission eliminated the opportunity to catch early signs of engine distress, which could have prevented a catastrophic failure. I now have an engine that has failed, on the very same cylinder whose diagnostic code was omitted from my final service invoice. At this point, I have written confirmation from the service manager that they will not respond further. It’s extremely troubling to see a luxury dealership dismiss this level of concern — especially when proper procedures likely would have prevented the damage. I encourage anyone considering service here to proceed with caution and get everything in writing.

This is the worst service experience I have ever had. - HunterW

This is the worst service experience I have ever had. They took my car for a repair, and after ordering an incorrect part several times, ended up keeping my car for 5 months until fixing it. At the end of the time, we settled up with a bill and I confirmed this was the full charge, which was nice, because they had reduced the charge, which seemed like a good customer service move. Days later, I get a call that they had a system issue and forgot to bill me the full amount. This is after letting my car sit outside for 5 months, being consistently rude over the phone, and repeating the same action that resulted in the wrong part over and over again throughout. Do not become a victim of their incompetence, they had the nerve to blame me for not asking why my bill was so much less than expected, with Bret the Service Manager saying "both sides were at fault" there. Forgive me for assuming they made a wise customer service move to preserve a customer. I even told the cashier they had saved a Hyundai customer with this move! I wouldn't consider buying a Hyundai ever again in my life, and while it may just be this dealership, their interactions with corporate and Hyundai processes indicate a huge gap in oversight from management.

The people here are always professional and friendly. - Clash123

The people here are always professional and friendly. The quality of work has always been on point.

Routine maintenance. Oil change with tire rotation - Tjudy

Very professional, clean with attention to detail and no damage to my vehicle, as I previously experienced with other dealership! Hope to continue to have the same positive experience with future visits!