Illini Nissan - Service Center

they do not seek customer satisfaction I take my nissan Juke to regular service schedule, and then they told me that need breaks and drums, so ok, done same day, now 4 days later I have two I take my nissan Juke to regular service schedule, and then they told me that need breaks and drums, so ok, done same day, now 4 days later I have two lights ON , one is BREAK on red, never turn off, the other VDC same don’t turn off, I take back to Illini nissan, they don’t have time for fix this until next week. When is something to change $$, is same day, if not ( warranty, re-work) next week. And I don’t think be free... More

Routine maintenance. Oil change with tire rotation Very professional, clean with attention to detail and no damage to my vehicle, as I previously experienced with other dealership! Hope to continue t Very professional, clean with attention to detail and no damage to my vehicle, as I previously experienced with other dealership! Hope to continue to have the same positive experience with future visits! More

Very Pleased Service Department was busy this morning, they had several vehicles in for a recall. Was informed of about a 40 minute wait. Then was pleased to exper Service Department was busy this morning, they had several vehicles in for a recall. Was informed of about a 40 minute wait. Then was pleased to experience only about a 20 minute wait. And, the car was washed. Thank You More

I was over charged Had to look at bill to notice, other wise I would have over paid, I am constantly being up sold on things like brake cleaning, and injector cleaning, Had to look at bill to notice, other wise I would have over paid, I am constantly being up sold on things like brake cleaning, and injector cleaning, I have been driving over 30 years, these are not things you spend money on , just buy fuel injection cleaner at the auto parts store twice a year More

Excellent service! Everything was done very quick. Excellent service and friendly people. I am completely satisfied. I definitely will come again to Illlini Nissan next Everything was done very quick. Excellent service and friendly people. I am completely satisfied. I definitely will come again to Illlini Nissan next time. Thanks More

Service above and beyond expectations I am a high mileage driver. I visit Illini Nissan every month for routine oil change and tire rotation. Prior to my most recent visit, I had run ove I am a high mileage driver. I visit Illini Nissan every month for routine oil change and tire rotation. Prior to my most recent visit, I had run over a dead animal carcass that was in the middle of my interstate lane. I mentioned this to the service representative asking if they would check to make sure that nothing had been damaged. Without going into detail (due to the nature of the incident) what I will say is after having three techs work on my car for an hour and a half, I left with the underside of the car totally cleaned. I was sent out with only the bill for the oil change I came in for. I really appreciated the concern of the staff and their dedication to providing excellent service. I have been a reliable customer since buying my Nissan and will remain a loyal advocate for Illini Nissan. More

Always a friendly visit. Service Department is great. This is why I continually bring my vehicle back to this Nissan Dealer. I enjoy the people. Very friendly. Wouldn't t Service Department is great. This is why I continually bring my vehicle back to this Nissan Dealer. I enjoy the people. Very friendly. Wouldn't think of going anywhere else. More

ALWAYS super! From the moment we drive in to the Service Department, or walk in to the Showroom, we are met with a warm and friendly greeting. Your new facility is From the moment we drive in to the Service Department, or walk in to the Showroom, we are met with a warm and friendly greeting. Your new facility is bright and impeccably clean...love the hot beverages and the fresh apples in the waiting area, along with the comfortable seating and the TV. As far as Service goes, it is superior. Everyone is great, especially Gary McCaskill, who always goes above and beyond, attending to all of our needs. And our Sales experience was great as well, although It has been several years since we purchased our Frontier from Bill Green at your former dealership on Neil Street. Keep up the excellent work...you're all doing everything right! More

Great service continues. We have just bought our second Murano mostly because of the great service we have experienced. Mostly deal with Gary who is most accommodating with ou We have just bought our second Murano mostly because of the great service we have experienced. Mostly deal with Gary who is most accommodating with our schedule More

Great folks at Illini! Simply stated, "THEY CARE." If you have an auto concern or challenge, you can trust the folks at Illini Nissan. Thank you Gary for always listening to my needs and taking care o If you have an auto concern or challenge, you can trust the folks at Illini Nissan. Thank you Gary for always listening to my needs and taking care of my car. I don't always get Doug to work on my car but he is very conscientious and the tops in mechanics. Thanks again Illini Nissan for your service and excellent customer service. More