1,956 Illinois SRT Service Centers

My wife and I started using D'Orazio Ford for service - daveham86

My wife and I started using D'Orazio Ford for service last year on our 2020 Expedition Max. We have had nothing but great experiences every time we visit the service department.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

My 2023 corolla passenger's side window stuck with 1/5 - Charlie

My 2023 corolla passenger's side window stuck with 1/5 open in a winter day when I am driving south. After two hours of driving, I decide to find a Toyota dealer to check it out. This one is the closest. The service guy help me roll it up on the spot with no charge.

On the ball! - Joseph Poole

GM can't find the problem yet but I am sure they will. When they do Deien Chevrolet will be there to make the repair.

Fast and friendly service! - Andrea Harden

I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help from Jason who takes care of my vehicle needs. He always give me options as to what I can do to take care of my car. Rather its choosing the most affordable tires or my vehicles future needs that I need to keep in mind. When my car Axel needed repair I couldn't afford it right away, and that's when Jason offered me a dealers car to get back and forth to work for the week. I really appreciated that! He encouraged me to take care of my important bills like my rent that was due the same day that my vehichle broke down,and to prioritize. I felt carefree because of Jason, knowing that he was doing everything that he could to help until I came up with the money I needed to repair my car. He took the stress and heavy burdens off of my shoulders, and I can't say that any other dealership have ever treated me that well! I recommend everyone I know to visit Dekalb Chevrolet. Whenever I come to get something as simple as an oil change these guys take care of me right away. My wait time is not long and my visits are always pleasant! The refreshments are great and I feel very comfortable walking into that place trusting that they will take care of my vehicle needs in the most fast and friendly way possible. Thank you Dekalb Chevrolet!! Copy

Awesome staff, service department has some of the best - billr57

Awesome staff, service department has some of the best mechanics. Service is top notch and friendly

Outstanding, Above & Beyond in customer service! - Teacher123

I have been a customer for several years and bought the car I am driving today from them! Over the last couple of years the staff & especially the service department members have maintained my vehicle, loaned me a car free of charge for over a week ( due to a repair taking longer than expected) & always ask before doing any additional repairs (providing the exact amount I will be charged, vacume out my car, let me take home a car to "try it out over night". During my last visit for an oil change, what at first was a normal afternoon turned very stressful quickly! After my oil changed I stopped in at Cracker Barrel in Mattoon for lunch with my 6 month old daughter, as I was getting ready to put her in the car the diaper bag bumped the lock on the door, not realizing it at the time ( now my car was locked, my phone, wallet, her diapers, wipes, and bottles were all now locked inside with my keys sitting on the seat) As you might expect, my heart sank from panic that was setting in, here I was alone, with everyone I know at work, not able to help me! Without truly knowing wether they could or would be able to help me get my car open. I called the dealership & immediately they sent someone out to save me from what could have been a very bad situation. May I add again, charging me nothing! I can't express my graditude the staff for their graciousness & their professionalism! Sincerely, Christine Porcayo

EXCELLENT service! - pes3277

I had a friend inform me that the left rear taillight was not functioning on my VW beetle. I looked to replace it and it looked kind of difficult so I decided to take the car to Dixon VW dealer. Surprised me they got me right in their shop! The VW technician came over and had to remove a panel in the trunk and remove the whole tail light assembly to replace the bulb. He did a FAST service for me and put everything back like it was when I went in with the auto. HIGHLY RECOMMENDED SERVICE DEPARTMENT!