1,351 Illinois Used Car Service Centers

The salesman Bradley was a great guy. - wendyrenee27.wm

The salesman Bradley was a great guy.. he really sold us that Bronco , we came in only to purchase a key because we accidentally put the admin key on the ford escape but by the time we left we ended up with a new 2024 Bronco .. thank you all so much

This dealership was awesome. - kyle

This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.

I could not be happier with the service department at - chilibean1

I could not be happier with the service department at Algonquin Genesis. Always a loaner within a few days of making appointments. Patty the service writer is always cheerful and helpful. After service, car comes back as clean inside and out like new.

Outstanding service—fast, friendly, and thorough. - whatdayisit

Outstanding service—fast, friendly, and thorough. They explained everything clearly and treated me with respect.

This is the third car we have purchased from Bill at - Dafaye

This is the third car we have purchased from Bill at Weber Chevrolet. We had suffered storm damaged and needed to replace a car quickly. Bill came to our rescue. We always get good service at Weber Chevrolet

Good customer service - Gabriel Stanley

I get same type of service as always and I have no complaints. Customer service is pleasant as always. I'm glad this is close to home as well.

Josh was great to work with, he actually knows what he’s... - berkowicz_andrew

Josh was great to work with, he actually knows what he’s talking about. Plus he had a pleasant scent to him.

I cannot say enough good things about the service - JButeralaw

I cannot say enough good things about the service department. I had brought my car to another dealer who couldn't solve the problem. From my first moment on the phone with Gary, I felt like I was in good hands. It took a while to correct the issues the other dealer caused, but, it was worth it. I can't speak to their sale department, but, if they a half as good as their service department, they have a customer for life. Thank you guys!!!!

I brought my car in for service/repair due to a... - colinrei

I brought my car in for service/repair due to a wiring/electrical issue that would not let my car respond to the throttle or start. I chose them to do service on my car based on the good reviews, pricing, and the fact that they have worked on infiniti's before. The service was outstanding. They were very friendly and not only did they fix the problem I brought my car in for, they mentioned other things that needed to be fixed, of a few I declined because I could do it myself. When it came down to the final payment, my quote ended up being half as much as they originally quoted me because they did not install a whole new IPDM (circuit board) and just gave me the relay that I needed. They really look out for their customers and try and save them money in any way they can. Along with all the repairs, they fixed a few other minor problems with my car free of charge. E-brake adjustments, installed a splash guard on my car (that kept falling off on me everytime I tried to put it on when I drove at high speeds), and I was also having this issue with my keyhole on my drivers side where it would pop out, and the plastic cover would come off. They kept it from popping out, and they used a putty to keep the plastic casing on. (this was a surprise to me, and it had been bothering me for months because I did not know how to fix it [being the keyhole to my door and all]) All in all, I am EXTREMELY happy with their service and if I ever need any repairs on my infiniti again, I will certainly go to them, and recommend anyone with an import/luxury car to go to them as well. They beat the dealership rates, mention anything else that is wrong with your car, and are friendly, fast, and most of all, look out for you the customer, and save you money. - Colin

Your telephone system is horrible. - mikefdenny910

Your telephone system is horrible. I found it nearly impossible to speak to anyone in service. Most of my calls went straight to voice mail. None of these messages received a return call. Two of my calls went to one of your stores in Springfield. I won't even say how I was treated there. This type of service has to be hurting your business. Everything is computer managed and when it doesn't work customers quit calling. There is no other option to talk to a person. Enough said. Fix it!

How I Felt After Getting Exceptional Service - gmg0833

I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this problem. After our discussion John got behind the wheel of my car and we went out for a drive in the neighborhood with John explaining to me what could not have caused the problem. He was courteous and friendly in his explanation making sure that he did not demean my knowledge but rather as a friendly teacher enlightening me to the probable cause of the problem. He drove us back to the dealership and raised my car to ensure that he was correct in his evaluation. He explained my options and was friendly and thoughtful at all times. I felt that I was being treated as a friend more than just a customer. He told me to take a seat in the waiting room and when he called me back, he had reattached the band on the car and told me that we should keep on eye on this problem. I cannot find the words to express how well I was treated. He treated me more like family than just a customer as I have seen him treat others at the dealership

Tim Butterly was very helpful and courteous! - Burton8398

Tim Butterly was very helpful and courteous! I would definitely recommend this dealership to a friend!!

I went to Hawk Nissan because I did not like the attitude - aaronlh75

I went to Hawk Nissan because I did not like the attitude I was given at Gerald Nissan in North Aurora. Andy in Service was absolutely AWESOME!!! He assisted me with everything and was completely open with what was going on with my car and what I had to do. Ultimately I ended up needing a new CVT (under extended warranty) and provided a loaner. I would recommend Hawk Nissan for all of your needs. HIGHLY RECOMMEND!!!😁 I ALMOST wanted to buy the loaner car I drove!!!

Working with the serivce manager Steve Barakat it's was a - Deborahlacy24

Working with the serivce manager Steve Barakat it's was a great experience with a well run shop. See Steve when you go to Cadillac he made my day.

windshield wiper defect - Donna

After buying a Honda FIT I discovered a defect in the windshield wiper. Mike Siddiq was extremely helpful in helping me resolve this as were all involved in the service department. Honest, friendly and very accommodating. Definitely worth the drive to the city to deal with such kind, honest and hard working people!