Burrell Henry

Took 3 visits to provide the correct repair! But miraculously all items disappeared even though they found no problems because the lemon law was about to kick in. Untrustworthy. But miraculously all items disappeared even though they found no problems because the lemon law was about to kick in. Untrustworthy. More

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Heritage Cadillac Restored My Trust in the Brand! After a terrible experience with another dealer, I had my 2024 Escalade ESV Platinum towed to Heritage Cadillac in Lombard and they exceeded every After a terrible experience with another dealer, I had my 2024 Escalade ESV Platinum towed to Heritage Cadillac in Lombard and they exceeded every expectation. Within 2 days, they diagnosed the engine issue, communicated clearly, and most importantly, provided me a loaner vehicle without any hassle. Christina, in particular, went above and beyond to make sure I was not stranded and kept me informed every step of the way. This is the kind of customer service you expect from a luxury brand. Heritage Cadillac truly cares about their customers and gets things done quickly and professionally. If you want peace of mind, go to Heritage Cadillac. They turned a nightmare situation into a positive experience. Thank you to Christina in service, and the entire team you’ve earned a loyal customer. More

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Working with the serivce manager Steve Barakat it's was a great experience with a well run shop. See Steve when you go to Cadillac he made my day. great experience with a well run shop. See Steve when you go to Cadillac he made my day. More

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GREAT customer service. Steve the service manager,Burrell, Sly and Sue are the GREATEST PERIOD Steve the service manager,Burrell, Sly and Sue are the GREATEST PERIOD More

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I want take a moment to thank Mirta Guerrero and Cory Bakr for getting me to a 2021 Cadillac Escalade ESV.They are wonderful to work with.no pressure in buying from Heritage Cadillacof lombard,il. When i Bakr for getting me to a 2021 Cadillac Escalade ESV.They are wonderful to work with.no pressure in buying from Heritage Cadillacof lombard,il. When i went in to see the Escalade i noticed a couple of things i didnt like and they took care of them before i picked up the E.scalade. I WILL BE BACK TO BUY AGAIN.MARK RIZZIO More

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The staff is extremely attentive and kind. Feel very cared for whenever I schedule a service. Feel very cared for whenever I schedule a service. More

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I stop in and to make of appointment and Burrell Henry took care of me right of way ! took care of me right of way ! More

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Burell is always professional, couteous and clear in his communications. THere are never suprises and he provides service that gets you in and out as quickly as possible. communications. THere are never suprises and he provides service that gets you in and out as quickly as possible. More

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Great service, friendly and very helpful advisors. Service was performed in a timely fashion. Thank you Service was performed in a timely fashion. Thank you More

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Always a wonderful experience! I really appreciate the high level of professionalism, friendly service, and extra care. Consistently outstanding! I really appreciate the high level of professionalism, friendly service, and extra care. Consistently outstanding! More

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