1,947 Illinois smart/1000 Service Centers

Great Service department. - Knips

Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice

Very efficient and well run. - Harkin4872

Very efficient and well run. What more needs to be said. Will be back in 6 months but unlikely to answer more surveys.

Friendly and fast service. - terry

Friendly and fast service. We were at a horse show down the road when our 1-ton dually would not start. They got us in right away and found one of our batteries was faulty. Completed the warranty work with no waiting or hassle. Highly recommend the service department!

Love the dealership but don’t see any people of color - Tyra T.

Love the dealership but don’t see any people of color working there plus never see people of color car purchase pictures.

Always fast reliable service for a fair price and care - d.mehan64

Always fast reliable service for a fair price and care about the safety and reliability of your vehicle.

Well leaving your review on their website didn't help - Very unhappy

Well leaving your review on their website didn't help maybe this will. Nobody is helping us with a follow-through on canceling our service contract. Talk to several people and they say they would help us still nothing. Maybe I need to call the local news to get results

Excellent and quick service on my 2025 Ford bronco sport. - PappasB

Excellent and quick service on my 2025 Ford bronco sport. Schedule the appointment was simple and easy on their website without any issues and all integrated within the Ford mobile app.

Very prompt service. - bborah

Very prompt service. James is always a huge help and great at communicating. In and out quickly.

Very hands on franky made sure I understood everything - Khadijahmusgrovee

Very hands on franky made sure I understood everything very pleased with the out come

Rachel is the best! - rachelromaine

Rachel is the best! Wouldn’t go anywhere else! Always friendly stay and great service

Tony is great and Jeff my service tech took great care of - eniemiec

Tony is great and Jeff my service tech took great care of making sure he kept us informed with the repairs he was performing.

Very nice helpful and make sure you in the Car you desire - DConley@cps.edu

Very nice helpful and make sure you in the Car you desire very patient with you let you make your own

North City service and cost were great. - MO

North City service and cost were great. Everyone was helpful and specially my service advisor.

Have been customers of Packey Webb for over fifteen - Laura

Have been customers of Packey Webb for over fifteen years. They are very knowledgeable and the Service Team is great. Just worked with Tim and he was completely honest with the work that needed to be done.

Great service. - t.marucco

Great service. Listened to my concerns. Happy to assist. Friendly people. Clean neat store. Nice waiting area.

Prompt service and the staff were kind. - Nar

Prompt service and the staff were kind. Never had an issue getting an appointment at a convenient time.

I can't say enough good things about this dealer! - toddbarrowman74

I can't say enough good things about this dealer! I took my older Mustang in for service, they installed some accessories for me and performed an oil change as well. My car was kept clean while they had it in. Nothing bugs me more than taking a spotless car into a shop and having it returned to me with greasy hand prints or smudges. The tech was very knowledgeable and the advisor, Jeff, was great to work with.

The dealership was very helpful. - Diane Koviak

The dealership was very helpful. I was wondering with the Auffenberg Jeep dealership who was giving me the run around and Dave Taylor stepped in and fixed my issues ASAP!

They did a great job with the recall on my car. - EJ

They did a great job with the recall on my car. I received updates through the day as I waited for my car.

Nice and friendly staff. - Greg

Nice and friendly staff. Good service and communication. Thank you so much for your service.

Great service. - Kstine98

Great service. Easy to schedule. Competitive pricing. Take care of the little things. Highly recommended.

Incredibly efficient dealership. - Anj

Incredibly efficient dealership. Their new space is clean and spacious which makes waiting more comfortable.

Trish in service at Gerald Subaru is the reason we have - megajetta

Trish in service at Gerald Subaru is the reason we have had such an amazing experience with our outback and are looking to move up into an ascent! She always contacts quickly with updates on timing and any necessary repairs. She’s honest , she knows her stuff and works well even when two kids are hanging on you during pick up !

The service technician, Garrett, did a great job - Saellis1020

The service technician, Garrett, did a great job servicing my car and making sure everything was working properly. He even put my new license plates on for me - something I couldn’t do myself. Much appreciated!

Good dealership, very professional compared to another - mg.ohara00

Good dealership, very professional compared to another Toyota dealership I went to. Bought the car without too much of a hassle and I'm mostly happy with it

Excellent service. - richardto

Excellent service. The people are always very nice and accommodating. Waiting area very clean and comfortable.

Work was performed in a professional manner with limited - Pjk

Work was performed in a professional manner with limited delays. One perceived problem was clarified.

Excellent service . - wpd120

Excellent service .car promised on time shuttle back and forth to house. Excellent service advisor

I had a great experience with having them fix the problem - laural

I had a great experience with having them fix the problem i was having with my car.

Personal interest in the customer is the hallmark of this - whooks888

Personal interest in the customer is the hallmark of this Napleton dealership from the top to and through every employee . Salesman Extraordinaire, Allen Washington and the the Service Department technicians are amazing !