Indiana Jaguar Dealers

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Latest Indiana Jaguar Dealer Reviews

Tom Wood Jaguar - Indianapolis, IN

On 2/1/2008 2:31:10 PM jackiecat wrote:
I just returned from having my Volvo serviced -- oil change, tire rotation, light bulb replaced.
After I dropped the vehicle off I received a call saying that they could not remove the left front wheel and if they continued that they would "break it". I told them that I did not want them to break it so don't rotate the tires. When I arrived to pick up my car, I found that I had been charged for their attempt to rotate my tires. I asked for the service manager and told him that they were the last ones to service my vehicle (which he informed me was 15,000 miles ago on the tire rotation)and basically acted as though there was no way that they could have tightened them too much when they did the work. I asked if it was normal for "corrosion" to occur (as he suggested) on Volvos and he said no. He did remove the charge for their "attempt". As I was leaving, I looked at the bill more closely and noticed that it said that they could not get three of the wheels off. When I asked Matt about that comment and told him again that they were the last ones to rotate the tires, under his breath he said "we don't know where that car has been since they serviced it" -- in other words, they we're telling me that I was lying.
My car has 60,000 miles on it, was Volvo certified up to the 50,000 mark, and has been garaged and cared for.
I won't ask these guys to do service work again - I'll find someone willing to take responsibility for their work and who will help me fix this without breaking it first.

By the way, prior to this visit I had always been treated wonderfully and I told people about how great Volvo service was. I'm pretty disappointed.


Tom Wood Jaguar - Indianapolis, IN

On 6/15/2004 3:47:16 PM Tomwoodstinks wrote:
I have had more problems with service on my S-type than I thought possible. Between waiting over three weeks to get an appointment and then having the car sit in the parking lot for two days before it ever hits the lift and having the car in for brake rotor problems three times in two years I am fed up. How can a dealership that has five of the top makes of cars do such a poor job and keep the dealerships? Unfortunately my choices of luxury cars in Indy is limited to those not sold by these clowns.

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