New car purchase - Jessica
Ed was great! This was my first new car purchase so I was slightly nervous and lived an hour away. Ed was able to get most of the work done through email and text. All I had to do was test drive and sign papers when I got there. Ed went above and beyond finding a vehicle that worked for me. Phil in the finance department made the paperwork fast and easy, without pressuring me into adding on. Jason was friendly and answered questions I had. I will definitely recommend them to anyone looking for a new vehicle!
WOW GREAT SERVICE - Denise123
LIKE SAY THAT WE WERE HELP JIM DALEY, MIKE , ANE BEST CAR BUYING EXPERIENCE EVER Jim came out twice from CB to LaVista Ne on 84 Brentwood close to Office Depot way beyond and above any expections I could have hope for. We have dealer close by us that is also 84 for kia h and h they treated and they are worse am so glad we went with the dealer
Great people great service - Jonikkibee
Nice professional people very helpful and patient. We had to test drive a few different vehicles before we made our decision and they were so kind and helpful
Don't buy a used car from Finnin Kia - mkdeshields
I bought my used vehicle from Mike Kinnin Fia at the end of October, 2015. In March of 2016 I took it back because when I turn right it makes a grinding noise. The service department, Brad, told me nothing was wrong....it's just aggressive tire noise. Three months later, that noise I heard before has become very loud. I took it in for the oil change and asked them to do an inspection because of that noise. So, I get a phone call...your Hummer needs wheel bearings, rotors, brakes and a serpentine belt for the low price of $1000 dollars!!!!!! So, now I'm very upset. That "aggressive tire noise" turned into a mess! So, they sold me the Hummer that way! I am very disappointed in the customer service with them.
Quality employees - Melstuf
We have bought several cars from Shottenkirk and will always be return customers when it comes to getting a different vehicle. All employees encountered were extremely friendly and helpful. You could tell they all enjoyed the work they did and got along well with everyone that worked there. Would definitely recommend to others. Kenneth Schaffer in the finance dept was very personable and made the worst part of the process fun. Had a great personality.
Worst experience ever - AmAbd
I want to share my experience with you, I went to that place thinking that it's the most trusted and qualified place to fix my car. But the truth wasn't even close they took advantage of me and my car. my car stayed there 21 day, although they didn't fix it. charged me a lot of money due to unnecessary repairs, gave me a biased answers. Told me that they fixed it, I paid and I drove it for 10 mins and It broke down in the middle of the road. Asked for a refund and they refused to refund me any, the manager is very rude and has an attitude. Result is I wasted my money and time :(
Although I am so disappointed and frustrated from the whole experience, but for credibility I have to mention that Drew is a great person, he is the only person who truly care about my safety and my matter.
Happy I Chose Billion For Service... - iboptimized
I live in Indiana. This was last month December. Drove from Indy and stopped in Moline, IL for gas. Noticed people were staring at my car when I pulled in and thought it was just because my car was so handsome. ;-) Pumped my gas and drove to Sioux City. As I pulled into my hotel, heard HORRIBLE grinding noise. That's what the people in Moline were looking at. I blast my radio in the car so I never heard it. Drove all those miles on it. It's a miracle I made it to Sioux City alive. It was snowing and close to closing time for the dealer service centers to close. I called to make an appt for next morning.
Let me just say this one negative thing about Billion's CALL CENTER. I do not like it. I did not like not getting a dealership directly. Did not like going through hoops getting questioned by the call attendant before having appt. made. I like other dealerships where I can call the dealership directly...get an operator and say "Service please." and be connected to service instantly. The woman on the phone could not answer my questions about what I might need with the car.
One time I was sent to Sioux Falls by mistake on the phone. Another call I was told I had an appt. at their Cadillac Service center since the Kia was not available. I drove the next day to the Cadillac dealership and they had no appt. down for me. Either the operator miscommunicated with me, or she failed to tell the Cadillac people I had an appt. there, or it WAS set for the Cadillac people but she or they somehow changed it and failed to notify me of the change.
Billion needs to get rid of their phone system like that. It's not only irritating, it's a hassle, and people don't like speaking to more people than they need to. It just wastes time not being able to talk with my service advisor directly.
NOW....back to the review about the service:
I'm glad I ended up back at the KIA dealership instead of the Cadillac. They seemed more friendly at the Kia. John Stephens was my service advisor and a FABULOUS one at that. He has a wonderful speaking voice so, even if he was delivering bad news, it was a pleasure to hear. LOL He kept me informed about what was happening with my car. And even a month after my visit, I called him in need of having something sent to me in the mail. He got right on it and I received it in like 2 days. WONDERFUL!!
This is a long story, but I'll try to make it short...
My Optima EX Turbo was in need of rear brakes. My emergency brake was frozen too. They didn't have the part in stock and they'd have to get it from Chicago they said. I didn't have time to wait as I had to be in Sioux Falls the next day and Fargo after that. He suggested taking the emergency brake off another Optima in the lot for my car. I agreed to it. I also agreed to a wheel alignment while I was there. Andrew was the one working on my car. I was taken in the back and shown what was wrong. I explained to John that I had to be in Sioux Falls later that day. John was nice enough to loan me a car for the day (since my car's repair wasn't going to be done til the next day before noon.
I took the loaner. Went up to SD and came back next day by 1pm. Car was finished as promised. Price was to my liking. Marissa was the cashier and got me cashed out quickly and accurately.
John, Marissa and Andrew were all very polite, friendly and professional but John Stephens was quite PERSONABLE which made my experience all the more enjoyable.
The waiting room was nice too with internet available, drinks, snacks, tv, a comfortable seat and visually appealing. Did not reek of car fumes like some dealerships' waiting areas do.
I am glad I chose to get it fixed in Sioux City at Billion with John Stephens. One of the sales people (my apologies to him as I don't have his business card in front of me and I can't recall his name) was nice enough to chat me up for a good 45 minutes while I was in the waiting room. If I was buying a car, I'd probably consider him.
I just looked on the BILLION website to find a picture of him to recall his name, but I hate to say it, I do not like how you can't see pictures of the staff (or the "team") at the dealership on the website, like I can with my Kia dealership as well as almost every other car dealership you out there does. NOTE TO BILLION HQ: By not showing the employees on your web site, you're keeping a distance between you and your customers. Your website doesn't make it a very "personal" experience by eliminating this option that so many other dealerships provide. Please consider fixing that as well as your frickin' call center option.
Other than the crappy call center experience with Billion, the service experience here was EXCELLENT.
Brakes - Tasj2004
I went to get rear brakes put on my 2013 kia and. They told me i needed new rotors but because they dont like reusing kia rotors. For the cost of $440 + tax. So i got a second oppinion and my rotors were still in very good shape. So i just needed rear brake. Total cost $162 plus i get a $30 mail in rebate.