Amazing experience - Tammue
Joshua Watson is an amazing salesmen. He heled me get out of a car I was upside down in and into a brand new vehicle. He took the time to expkain everything to me and even called the next day to check up on everything. Great job!!!!
Experience - samtsah
Edwards Kia has always been a great place for sales and service. I have been a customer for 15 years. I would recommend to anyone
FIVE-STAR for the BEST CAR SALES PROFESSIONAL - Pak's Online Reviews
Highest FIVE-STAR for the BEST CAR SALES PROFESSIONAL at Kia of Des Moines: MR. WILLIAM “BILL” BLAIR
My family and I have been shopping for a new car for my new wife for many weeks – from San Jose, California to Denver, Colorado to Lexington, Nebraska to Des Moines, Iowa. As we all know, cars are cars. Most cars in their respective sales price and model categories are about the same, especially the new cars. But, the sales professionals can make a huge difference. In order to avoid those awful car salesmen, millions have been “running” to the online car shopping where they can get scammed (and “slammed”) so easily in so many different ways. Well, as strongly recommended by my oldest sister (Sunny Kramer) and her associates and friends in greater Des Moines metropolitan, we went to check out her sales guy who sold her the awesome Kia Sportage. From the beginning to the end, her sales guy (whom we consider as the BEST CAR SALES PROFESSIONAL ever) was absolutely the best and the coolest. If you are looking to purchase any new or used cars, you must first go talk to Mr. William “Bill” Blair. If you do not, you are missing out on the most professional car purchase experience that we all deserve.
-- by Changyon Pak (“Steven”); Raised and Educated in State of Iowa; Proud Resident of State of Missouri; Biggest Fan of the Chicago Bulls; World Traveler for Over 30 Years; Volunteer & Founder of “Lights of Hopes,” an Independent, Non-Denominational International Youth Advocacy & Aid Mission
Great place for first time buyers... - shashariyah
The staff are very friendly and attentive. The environment was comfortable, the sales men were not too pushy, or demanding. There was allot of openness, understanding and patience when they were dealing with me, allowing me to have the ability to take my time and make a decision on a vehicle that was right for me. The only, I guess slight flaw is all the paperwork, and the time you spend there(also, understanding all the paperwork). So ask allot of questions, because no question is a stupid question. Especially, when it comes to your livelihood and money. Again, great staff and friendly environment, and they are good with taking their time to make sure you, the customer is at ease, whether it is trading, buying, or selling.
Amazing service - grnbn
Worked with Jackson and helped me find exactly the vehicle I needed. With his help and knowledge I was able to leave in a great new vehicle. I can't thank him enough for making the process simple and quick.
Quality employees - Melstuf
We have bought several cars from Shottenkirk and will always be return customers when it comes to getting a different vehicle. All employees encountered were extremely friendly and helpful. You could tell they all enjoyed the work they did and got along well with everyone that worked there. Would definitely recommend to others. Kenneth Schaffer in the finance dept was very personable and made the worst part of the process fun. Had a great personality.
~Came in for a brake checkup~ - FourEyes
My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that.
Arrived later in the day than I had wanted to but they took me in anyway and looked over the car for the noise. They found a different noise and we proceeded to fix that new noise. They (meaning Andrew) also looked over a previous repair from another dealership and recommended a touchup of what was overlooked at the previous place.
Since I arrived late, the car stayed overnight. Service advisor John was nice enough to get me a ride to my location. Came back the next day to a fixed car and got back on the road to my travels. Price was satisfactory and I was satisfied with the experience. The cashier was pleasant and friendly. I will be back and I recommend service at this dealership.
Worst experience ever - AmAbd
I want to share my experience with you, I went to that place thinking that it's the most trusted and qualified place to fix my car. But the truth wasn't even close they took advantage of me and my car. my car stayed there 21 day, although they didn't fix it. charged me a lot of money due to unnecessary repairs, gave me a biased answers. Told me that they fixed it, I paid and I drove it for 10 mins and It broke down in the middle of the road. Asked for a refund and they refused to refund me any, the manager is very rude and has an attitude. Result is I wasted my money and time :(
Although I am so disappointed and frustrated from the whole experience, but for credibility I have to mention that Drew is a great person, he is the only person who truly care about my safety and my matter.
Poor Customer Service - Jakekoenig55
Their parts department really struggles to order the correct parts. Several times I've ordered a few hundred dollars worth of parts through them on separate orders, only to find that they ordered the wrong parts even while having my vehicle VIN. Very disappointed in this dealership. Will not bring them any more of my business.