Love my new Kia Sorento - Martimo
I was very pleased with sales personnel who helped find and purchase my new 2016 Sorento. In a matter of minutes Mr. Arnold was able to find me the car I wanted and sealed the deal in a flash. Thank you for being so knowledgeable and experienced in what you do to giving the customer just what their looking for.
Worst experience ever - Grandview20
Was given the option of outside and inside coating on my Kia Optima. I live an hour away and expected them to do them both the same day so I didn't have to make another special trip. Nope! Plus while I was there purchasing the car they neglected to tell me not all the paperwork was filled out, so it had to be electronically signed. Kyle is also a manipulative LIAR
Don't buy a used car from Finnin Kia - mkdeshields
I bought my used vehicle from Mike Kinnin Fia at the end of October, 2015. In March of 2016 I took it back because when I turn right it makes a grinding noise. The service department, Brad, told me nothing was wrong....it's just aggressive tire noise. Three months later, that noise I heard before has become very loud. I took it in for the oil change and asked them to do an inspection because of that noise. So, I get a phone call...your Hummer needs wheel bearings, rotors, brakes and a serpentine belt for the low price of $1000 dollars!!!!!! So, now I'm very upset. That "aggressive tire noise" turned into a mess! So, they sold me the Hummer that way! I am very disappointed in the customer service with them.
Overall good experience - dmbkhtl5
My salesman Mike W. was great, very polite & committed to my purchase. Told Mike thank you for putting up w/me & his reply choked me up a tad. Said that I was not a pain in the a** (as I referred to myself) "....you are a strong willed woman who is responsible and knows how to make a good decision before committing..."
The general manager of Kia lot, I believe his name is Ed, I could definitely do without him. He seems to forget that the people purchasing the vehicle is who actually generates his paycheck. Had the attitude that he was doing me a favor by even coming out to talk to me.
The finance manager, Darnell, very courteous & thorough. Explained everything in normal terms that could be easily understood.
I will recommend Mike & Darnell but will caution the purchaser to make them come down in the price & stand firm with what they want & think is fair.
Worst experience ever - AmAbd
I want to share my experience with you, I went to that place thinking that it's the most trusted and qualified place to fix my car. But the truth wasn't even close they took advantage of me and my car. my car stayed there 21 day, although they didn't fix it. charged me a lot of money due to unnecessary repairs, gave me a biased answers. Told me that they fixed it, I paid and I drove it for 10 mins and It broke down in the middle of the road. Asked for a refund and they refused to refund me any, the manager is very rude and has an attitude. Result is I wasted my money and time :(
Although I am so disappointed and frustrated from the whole experience, but for credibility I have to mention that Drew is a great person, he is the only person who truly care about my safety and my matter.
They work to help you get the vehicle you want. - Armymom5
I really don't have anything to say about improving. Everyone was very nice and helpful. The salesman was very friendly and easy o talk to.
Brakes - Tasj2004
I went to get rear brakes put on my 2013 kia and. They told me i needed new rotors but because they dont like reusing kia rotors. For the cost of $440 + tax. So i got a second oppinion and my rotors were still in very good shape. So i just needed rear brake. Total cost $162 plus i get a $30 mail in rebate.