New Car - Roy
My wife and I got on line talked to KIA of Des Moines we were looking for a used car but ended up buying a new Mitubishi. The sales team and everyone we dealt with was so helpful and freindly Ed called me right away and set up appointment but on our way up there Ed text me and told us we could come earlier if we wanted we got there about half hour before our appointment time Ed was right on top of everything he had cars ready for us that he thought we would like and he already had everything set up in the computer. we walked out 2 hours later with our new car the staff was great and the man that showed us how things work on the new car was great I just can't say enough about the staff and friendly people at KIA OF DES MOINES great service love them I will be back for sure for service and when I get ready to buy again . Thanks so much ED the Buisness manger was also great I don't want to leave anyone out but everyone knows there job and they know there cars again thanks everyone
Keri .... a great Sales Person. - Steve-71
4-29-2016. If you are in the market for a new Kia car I would recommend working with Keri at Mike Finnin in Dubuque, Iowa. She was the best salesperson I have ever worked with when buying a new car. She was very patient with a guy like me who has a hard time making up his mind. Works to answer all your questions. Very satisfied with her sales approach. Steve.
Worst dealer ever - Michoak
This is the worst place ever Kyle lies and threatens people Freddy the SM lies and chuck Norman yells at you over the phone. They promise one thing and than do comply with what they say and when you walk they spam your phone with rude text messages. The only person nice at the dealer is mr. Frost
Worst experience ever - AmAbd
I want to share my experience with you, I went to that place thinking that it's the most trusted and qualified place to fix my car. But the truth wasn't even close they took advantage of me and my car. my car stayed there 21 day, although they didn't fix it. charged me a lot of money due to unnecessary repairs, gave me a biased answers. Told me that they fixed it, I paid and I drove it for 10 mins and It broke down in the middle of the road. Asked for a refund and they refused to refund me any, the manager is very rude and has an attitude. Result is I wasted my money and time :(
Although I am so disappointed and frustrated from the whole experience, but for credibility I have to mention that Drew is a great person, he is the only person who truly care about my safety and my matter.
Overall good experience - dmbkhtl5
My salesman Mike W. was great, very polite & committed to my purchase. Told Mike thank you for putting up w/me & his reply choked me up a tad. Said that I was not a pain in the a** (as I referred to myself) "....you are a strong willed woman who is responsible and knows how to make a good decision before committing..."
The general manager of Kia lot, I believe his name is Ed, I could definitely do without him. He seems to forget that the people purchasing the vehicle is who actually generates his paycheck. Had the attitude that he was doing me a favor by even coming out to talk to me.
The finance manager, Darnell, very courteous & thorough. Explained everything in normal terms that could be easily understood.
I will recommend Mike & Darnell but will caution the purchaser to make them come down in the price & stand firm with what they want & think is fair.
BEST EXPERIENCE EVER - RIVERQUEEN
Everyone in the dealership was fantastic. It was the best experience I have ever had in a car dealership. I would highly recommend this as the best place to go for all the automotive needs you have.
Bad Mechanics and poor ethics. - Mandy1234
Long story short.
I purchased a solid 2005 F150 from them a few months ago. 50k miles.
It developed a small stutter when accelerating onto the highway.
They said it was timing tensioners, i said ok and let them fix it.
Truck has had non stop problems every since. First they timed it wrong and now the engine just runs bad. poor idle and misfires. 5th time back so far and still no progress all the while they tell me it runs fine.
I regret ever buying from them. Never will again.