485 Kansas SRT Service Centers

Have had my wifes Toyota serviced at this location - Sick and tired

Have had my wifes Toyota serviced at this location several times. They do okay work. The issue I'm having with them is if I call and want to talk to a rep in service department I'm told all of them are busy and someone would call me back and no one ever dose. This has happened several times. The issue I'm having is if you tell me someone will call back I do expect someone to do that . Have a system in place that someone gets the message and are not just standing or sitting around not doing nothing. I have an issue with being lied to and not shown me or my business is not appreciated. I was just going to let this go but I'm a little sick and tired of businesses/ corporations not giving value back to the consumer.

Thank you so much service department.Twice your service... - topkspsych

Thank you so much service department. Twice your service department have privided assistance to me. Both times they were kind and informative. The first time, I was traveling from my home in Topeka (in my Prius) to my father’s home in Grinnell. While driving a wind storm came up and made the molding on my roof to fly around. Your service department taped the molding down and gave me great ideas on how to self repair my car. This week your service team again came to my rescue by providing assistance to me while again I was visiting my father. After driving my car to take my father to his doctor’s appointment my car would not start. I tried to find a local mechanic but no one knew how to work on hybrid cars. I called your dealership,, and again your service department provided assistance. After asking several questions, your technician determined that my battery was dead. He talked me through the steps to jump my car, and even helping me find the correct battery. A big thanks goes out to your service personnel.

We moved to Kansas in 2022 and started taking our - LindaB

We moved to Kansas in 2022 and started taking our vehicles to Little Apple Honda last year. Today's visit was for recall work to be done. The dealership's atmosphere is very friendly and welcoming. Mark Kendall made sure that I knew how long it would take since I would be waiting. The work was completed ahead of schedule, which was very nice! We do plan to continue working with this dealership in the future! It's about an hour drive from our house, but it is worth it! Thank you for the excellent service!

Excellent Service Department - Jeepgirl128

Very impressed with the service department. Emmanuel was the service writer and took great care in explaining everything to me. My car was in for an oil change . I loved that the whole car was checked and all was good!

Took the truck to Marshall Motors in Salina, Kansas on - ccolosimo0655

Took the truck to Marshall Motors in Salina, Kansas on 10/6/23 for an oil change. Spent $350 on a service contract meaning I would pay nothing for the next four oil changes and tire rotations. When driving on the highway for the first time since the service the truck began smoking. I pulled over, checked the tires and then got back on the highway. Then it started smoking a lot and I pulled off the highway again on 10/7/23 about 24 hours after the oil change. I started a road side service request and it was going through on my phone with the progressive app. My wife’s grandparents came to check on me as I was broke down. My wife’s grandpa pulled the engine oil dipstick and said it was bone dry. He then checked under the truck and seen there was no engine oil drain plug. We called the dealer Marshall Motors who had performed the service and they arranged for a wrecker to pick the truck up and they said they would have a car for me to drive when I got there. When the tow truck dropped me and the truck off. Jason Stroda, the general manager came out asking if the vehicle was salvage. I told him no. He then proceeded to say it had a Juno yard rear end in it. He claimed to have seen the markings on the rear end when it was on the tow truck. He began speculating that something was stripped in the truck (possibly the drain plug bolt or pan I assume). He assured me he was speculating. But, if it was their fault they would make it right. I’m not sure if what the comments about the rear end and assuming it is salvage have anything to do with a missing engine oil drain plug about 24 hours after the service. Case number 87588857 from Dodge Ram Customer Service This is the response from Marshall Motors in Salina, Kansas that was given to the Better Business Bureau in reference to my Complaint # 20710649 after contacting them and the Kansas Attorney General. This vehicle was towed in after hours on Saturday. We arranged for the tow as soon as we were made aware of the issue. We also provided a loaner car for Chris so he could get to work. It was our fault he wasn't able to make it to work on time.  I contacted Chris Reddig our Service manager and told him about the truck Saturday evening.  Monday morning myself and 4 other employees pushed Chris's truck into our Service Department where our Master technician inspected the threads of the pan and found nothing wrong with them so he replaced the drain plug and filled the engine with oil. While the mechanic started the truck, myself and Chris Reddig, and my Parts manager waited to see how much oil pressure the engine had. 57 psi is what it recorded at start up. We are preparing to drive the truck 60 miles this morning, to make sure there are no drivability issues.  Then a complete diagnostic scan will be ran on the truck. After the drive as long as no issues arise the truck will then go to detail to be cleaned off.  Marshall's will put a limited warranty on the engine for 1 month or 1,000 miles. The same warranty we provide on vehicles we sale with 194,xxx miles on them. We apologize that this happened to Chris and his family.  Our Dealership has been in business for over 95 years. This is only possible by taking care of customers. We greatly appreciate how understanding Chris has been through all of this. Marshall’s said they drove it 60 miles and the odometer says they drove only 22 miles. General manager Jason Stroda kind of argued with me as well as the service manager Chris. They said I have to give them the loaner back tomorrow morning. They told me they cleaned the truck and I got there and it was covered in oil and it was still dirty. They said on paper they will only warranty the engine 1,000 miles. That’s all they will do.

I highly recommend the McCarthy Chevrolet service - dh

I highly recommend the McCarthy Chevrolet service department. I recently purchased my first heavy duty diesel truck, and was having concerns based on my unfamiliarity with the sounds it was making, along with behavior I was not accustomed to in my previous light duty gas trucks. My service advisor, Chris Legrotte, faciliated a ride along with the service manager, Jake Harper, to make sure I didn’t have any issues with the truck, and ease my concerns. Jake spent at least 30 minutes on the drive, putting my truck through the paces in all types of driving conditions, as well as having a couple of his techs put it on a rack and giving the undercarriage and engine compartment a full inspection when we returned to the dealership. I can’t say enough good things about Chris Legrotte. and Jake, and also the techs who conducted the after-drive inspections. Everyone involved went above and beyond expectations. I sincerely appreciate it.

Trustworthy customer service - Cortney McKay

Matt Wert is consistently a personable, knowledgable, and a dependable resource for all my car needs and questions. As someone else said, give this guy a raise! Even if he isn't working with you directly, he still acknowledges your presence. It's old-fashioned, feel-good service at O'Neill.

Excellent Staff! I own two Foresters and I bring them... - Kyle C

Excellent Staff! I own two Foresters and I bring them here for every service. I have always been treated well. They even wash my car after service.

I took my suburban in on August 26th with transmission - hoffs32

I took my suburban in on August 26th with transmission problems and finally picked it up today roughly 40 days later. The only reason I took it to them in the first place was they told me they could have me in and out the same week. Vick was very responsive until the extended warranty company would not go along with his $6800 quote for a new transmission. Everything I researched online indicated to expect $3,000-$3500 to replace a transmission in a Suburban. The responsiveness stopped at that point and all fingers were pointed at the extended warranty company. Of course they do not offer loaner vehicles, so I was forced to pay for my own rentals and Ubers. My total out of pocket cost was close to $2K versus next to nothing if I wouldn't have fell for the we can have you done this week line and stuck with my normal repair facility. Although, I asked several times to speak to a service Mgr., I never was able to do that. Maybe they don't have one and that is the problem. I have never had a more frustrating repair experience in my life.