671 Kentucky Used Car Dealer/1000 Service Centers

Service personnel are always courteous and professional - mwk779

Service personnel are always courteous and professional every time I'm there. They always explain everything thoroughly and keep me informed of the status of the service.

We have been customers of this dealership for a while now - GOMEZ41007

We have been customers of this dealership for a while now and they have been very helpful to us as customers

I bought my car new there and they were great. - Robert A.

I bought my car new there and they were great. I won't take it anywhere else for service.

That everyone that I dealt with was very kind and helpful - dmyelv

That everyone that I dealt with was very kind and helpful that made the experience easy going

Service was great! - Leroy

Service was great! My vehicle was ready on time! I definitely recommend this Service center to friends and family!

Great experience, very nice, clean and done in a short - Rainskrisy7

Great experience, very nice, clean and done in a short time. I will definitely go back for any service I need done. Thank you

Prices are way too high for a simple oil change and I - gaky57

Prices are way too high for a simple oil change and I think a tire rotation should be included with an oil change especially if it costs over $100 on a brand new vehicle purchased from you

Live it. - imjatta

Live it. Everyone has been so helpful for anything I needed even simple questions. I just brought it in for detailing and a ding in my door and I picked it up and it's like brand new. Katherine is the one who sold me my car and she has always been the best. I love my Platinum Toyota Sienna Minivan.

An Utter Disgrace to Customer Service Bill Collins - JKing

An Utter Disgrace to Customer Service Bill Collins Ford’s service department is an absolute trainwreck, and my recent experience confirms they have no regard for their customers’ time or trust. I arrived promptly at 9:00 AM for a scheduled transmission flush and oil change, clearly stating I’d be waiting on-site. Carrie, the front desk staff, was polite and initially seemed competent, but that’s where the positives end. At 9:27 AM, Carrie called to say the mechanic questioned my request for a transmission flush, as my truck was shifting hard in and out of gear. They claimed a flush wouldn’t fix it and pushed a $190 diagnostic fee. Fine, I agreed, expecting progress. By 10:35 AM, another call: they “didn’t have time” to diagnose and asked me to bring my truck back the next day, promising to at least complete the flush and oil change. I waited patiently, assuming they were working on it. Fast forward to 3:00 PM—six hours of my life wasted in their waiting area. I finally approached Carrie to check the status, and lo and behold, my truck was “ready.” Suspicious, I asked what they’d actually done. Her response? Nothing. Zilch. Nada. Apparently, a “miscommunication” with the dispatcher meant my truck sat untouched all day, keys in hand, while I twiddled my thumbs. If I hadn’t asked, how long would they have let me sit there, oblivious? Carrie’s apologies, while sincere, don’t excuse this incompetence. The dispatcher, whoever that is, clearly has no system to track jobs or prioritize customers. This isn’t just a one-off either—it’s my second time leaving Bill Collins Ford with zero service despite a scheduled appointment. Last time, I swore I wouldn’t return, but I foolishly gave them another chance. Never again. Bill Collins would be rolling in his grave if he saw the shambles his namesake has become. This service department is a masterclass in disorganization, apathy, and disrespect for customers. Save your time, money, and sanity—take your vehicle literally anywhere else.

Don Franklin consistently performs at 110% There service - poscd2012

Don Franklin consistently performs at 110% There service department and ALL STAFF are phenomenal. Turnaround time for service is fast.

Look just like to say I dealt with Martin's service - Garland Beller

Look just like to say I dealt with Martin's service center had some work done on my vehicle it was a couple things that concerned me but they took care of it in the end they put the customer first that was greatly appreciate