Bill Collins Ford Lincoln

Pros: -Great selection. This dealership had more F150's on-hand than most dealerships, but far more importantly they had them in a variety of price ranges. Most dealerships This dealership had more F150's on-hand than most dealerships, but far more importantly they had them in a variety of price ranges. Most dealerships are heavy on the fully-loaded models. Bill Collins had what I wanted; a basic model light on bells and whistles I'll never use but with the few features I wanted; in my case one with some basic off-road features in a color/trim scheme that looked elegant but menacing. -After the price/deal/terms had been agreed upon, my wife, whom is a Ford UAW employee, arrived to see the truck I selected. In the recent UAW labor dispute/strike, Ford had given their workers some addition rebates on new vehicles. Someone there whom was doing the paperwork somehow put 2-and-2 together and realized we qualified for some addition rebates (beyond A-plan) I didn't know about, and applied them for us. Again, this was AFTER the deal had been made, so they went out of their way and took extra effort to save me big money. That is VERY appreciated. -After the deal was made and my truck was being prepared, I realized I forgot to ask to have one of the goofy stickers on it removed. They kindly took care of that for me. But there was also a goofy triangular sticker for some braking system on the rear window. The next day, I realized "crap, I forgot to ask to have that one removed." So I went around my house gathering the tools I needed to remove that sticker, went outside, and saw it was already gone. They had correctly anticipated I wouldn't want that sticker either. Good job anticipating my desires guys! Cons: -On my trade-in, we didn't initially agree on a trade-in value. My sales guy pulled-up a blue-book trade-in value range that was noticeably lower than what I had found at home using blue-book trade-in value myself. Thinking back, I think he thought my V6 trade-in was a V4. After their appraiser looked at it their trade-in offer was towards the bottom of the blue-book range I had determined. However I accepted this because this dealership was the only one with the exact truck I wanted, and for anecdotal reasons I wanted to buy this weekend. Not delighted, but not upset either. I think it's because it was a Toyota and they weren't familiar with all the features my trade-in had. My wife traded-in a Lincoln there last year and got a much better offer. -After getting home I opened the hood to view the engine compartment. I noticed the coolant reservoir cap was missing! I rushed to get my phone to call them, then rushed back to my truck to snap a photo. Then I noticed the cap was sitting wedged in a crevice next to the reservoir. If they toped-off my coolant before delivering it to me, that means they forgot to re-install the cap. As an engineer I can attest that's not catastrophic, but not good. Had I not noticed, dust would have entered my coolant in the coming months, and the problem would have gone unnoticed till my first oil change. Summary: While we had some disagreement on trade-inn value, I never detected any signs of malice. They didn't try to talk me into useless add-ons, didn't try to spring any fees on me, and I didn't detect any mind-tricks (study of influence and persuasion is an interest of mine). The document fee, which is normal, was significantly cheaper than most dealerships. I like that. My salesman, Tony (Black gentleman, mid-40's, about my height at 5'8") was very kind, patient, and helpful. Would buy from them again. More

Went in for an Oil Change but they suggested an ENGINE FLUSH, oil filter and cabin filter. I just had a NEW MOTOR installed less than 6 months ago by this SAME DEALERSHIP under the Power Train warranty. FLUSH, oil filter and cabin filter. I just had a NEW MOTOR installed less than 6 months ago by this SAME DEALERSHIP under the Power Train warranty. Gave the communication review "good" since they were good trying to sell me something I definitely did not need. Doubtful I return to these crooks. More

I was pleased with Gage. Down hill from there, Joe Collins picked up my previous address on the bill of sale. I have called him 6 times, leaving a more detailed description Down hill from there, Joe Collins picked up my previous address on the bill of sale. I have called him 6 times, leaving a more detailed description each time. He never returned my calls. I called customer service, they never returned my call. This is no way to treat a customer who paid cash for both car and extended warranty. I have no idea where my license plate or papers will end up. More

amazing experience, super fast super easy. Will always buy vehicles from Collins moving forward. Would highly recommend Will always buy vehicles from Collins moving forward. Would highly recommend More

On the Sales person side, both Missy and Gage were totally professional, friendly and helpful in making the purchase decision. They were very easy to deal with. A shout out to Marc Pentella, Sales totally professional, friendly and helpful in making the purchase decision. They were very easy to deal with. A shout out to Marc Pentella, Sales Manager; who realized that after paying for the car I was decidedly NOT interested in being paraded through Finance, quickly got the final paperwork together and handled it himself so that I could be on my way. I would definitely recommend this dealership for a new or used car purchase. More

This dealership is top notch in every aspect, from my salesman CT, to managers Andy Hall and Evan Patrick, to Joe Collins in finance. Every one of them go the extra mile to give the customer the best exp salesman CT, to managers Andy Hall and Evan Patrick, to Joe Collins in finance. Every one of them go the extra mile to give the customer the best experience possible. As for the service dept, Daniel is the best service advisor I have ever worked with and Jason Roni is that manager that actually cares about his customers. I've been buying cars from Bill Collins for 25 years and the team they have in place now is the best by far. Ownership has done a great job of hiring and placing people in the best positions for a successful customer experience. More