Kentucky Subaru Dealers

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Bachman Subaru - Louisville, KY

On 5/27/2009 11:04:26 AM tallulah wrote:
Paid healthy cash for used 'Certified' car...car needed brakes, dealer refused and argued the fact, returned car to service, where manager told me the break pads were a 3 on a scale of 1-10, 10 being new...when I purchased the car the gas light was on, when I asked for a full tank, since I had just handed them over 10k CASH, he responded w/ a slight chuckle that they 'didn't fill up used cars'...he told the car dealer I was working w/ to go put five or ten bucks in the tank...two weeks later engine light came on, was told I need an oxygen sensor, which was covered by my warranty that I had purchased(thank god)....the car has been garage kept since purchased...recently moved and no longer have garage parking...rained yesterday and the entire back end of the car flooded...the seals around the back gate are bad...was told that it was not covered and I am responsible for full amount of repair...overall the customer service is nothing short of pathetic. I feel as though I am dealing w/ a no name car company. I would not recommend them to anyone, I really have nothing positive to say about my experience. If i could do it all over again, I would RUN. I am sure I am not the only one in this town that has had a 'bad' experience w/ them. I felt that since they were a 'big name' company handing them 10K for a certified used car would offer me some sort of 'assurance' of customer satisfaction or at least a 'work w/ me' attitude but each time they have basically said..'sorry, good luck...thanks for your hard earned cash, sucker.' I will never return to them and will take my car as far as Lexington to have any 'warranty' covered work repairs done.

World Class Subaru - Nicholasville, KY

On 9/20/2008 9:14:49 PM etirbynnor wrote:
We took the Baja in for it's 15K service on Mar 26, 2008. Knowing that it would take longer than just an oil & filter change, Bill (Mullins) immediately arranged for a service loaner. When I returned to pick up my Baja, Bill had also located some discount coupons. Total out-of-pocket for the 15K service was $201.02. 4 years ago, the 15K service on my Nissan was more than twice that.

Excellent service. Reasonably priced. And they take care of you. You know your business is appreciated.