Louisiana BMW Dealers

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Peake BMW - Kenner, LA

On 11/4/2009 11:58:34 AM Minkie wrote:
Took my X3 in for a simple battery replacement. Car has 48k miles and had to be jumped off. A quick diagnostic at my local gas station revealed that the battery would not hold a charge. Since it was under warranty, I took it to Peake for repairs.

Well, it's day three and Peake has yet to even touch my X3. In the meantime I do not have transportation and Peake flatly refused to provide a loaner.

Replacing the battery takes about an hour. To do this they will have kept my car for over three days.

Ask yourself, is this luxury car service ?

Brian Harris BMW - Baton Rouge, LA

On 9/13/2009 10:53:29 AM 70810BR wrote:
After making the sale, Brian Harris BMW apparently believes that customer service no longer matters.

It is a shame that there are not multiple BMW dealers in this market (Baton Rouge), as this one would surely be run out of business.

What a shame, as BMW is a great brand and this dealer gives it a major black eye.