I brought my husbands Jeep to Premier CDJR of Harvey to - blbaham
I brought my husbands Jeep to Premier CDJR of Harvey to address what I believed to be a transfer case issue. After a two-week diagnosis period, Moe, the service manager, informed me that the problem was actually with the rear end, not the transfer case as initially thought. This came as a shock to me, especially considering that I had sought a second opinion from another mechanic, who struggled to source transfer cases due to backorders. Despite this unexpected diagnosis, I proceeded with the repairs at the dealership, assuming better access to parts. I was charged a substantial amount of $6000 for the rear-end repair and associated work. However, my frustration deepened when, after two months of waiting, I discovered that my vehicle was still experiencing the same issues immediately upon picking it up from your dealership. Moe then advised that a shop foreman needed to further inspect the vehicle, adding more delays to the resolution. Additionally, the dealership changed ownership from Raybrant Dodge to Premier during this process, further complicating matters and resulting in additional waiting time. After another month of waiting, we finally received approval to address the original problem—the transfer case. While I was informed that the part would take additional time to arrive, I was surprised to receive a call just two days later stating that my vehicle was ready for pickup. Upon retrieval, I learned that only a fluid top-off was required, not a transfer case replacement. This leaves me questioning why I was charged $6000 for unnecessary work. Despite multiple attempts to seek resolution from the service manager Moe and the shop foreman, Terry, as well as Jerry the general manager I have encountered consistent delays and dismissive responses without any concrete resolutions. I am deeply inconvenienced by the extended duration without my vehicle (four months in total) and the lack of accountability or customer satisfaction demonstrated by your team
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