627 Louisiana CODA Service Centers

Professional, organized and courteous. - csc

Professional, organized and courteous. Service liason was Danny Hansen. Thanks once again for all your assistance

GE/ IT WAS MY VERY FIRST TIME THERE. - KYRON24.RS@gmail.com

GE/ IT WAS MY VERY FIRST TIME THERE. I WAS TREATED REAL GOOD, I WOULD recommend 👌 way better than Nissan on Lapalco.my things came up missing out of my truck,from being N there shop a little over three weeks and Manager take their sides as if I was lying.BUT THE SALESMAN WENT MISSING N ACTION FOR A While.I hated going therefore A truck rotation they put my truck on the other side on the ground not N the air,no one was working on my truck at all.three times tis had happen N I paid for them to do the job,N They lied N said they did it N they haven't.. Worst one yet I had to deal with.

The experience was phenomenal! - pmcclanahan23

The experience was phenomenal! We received fast, courteous service. We appreciate the high quality service each time we bing our vehicle in. Thanks and keep up the great work!

The service department was fast and the service was - ALADABNEY0

The service department was fast and the service was Excellent. The service rep was very informative. Will be back for all of my service needs.

Excellent work, Wonderful staff,Fair pricing,Clean - michbartholomew2932

Excellent work, Wonderful staff,Fair pricing,Clean lobby,and Great location. That's all folks

We recommend your dealership to anyone we know looking - Trayborn

We recommend your dealership to anyone we know looking for a car. Very satisfied both with purchase and service

Doug has been my go to guy for almost 10 years. - jorist

Doug has been my go to guy for almost 10 years. Can’t ask for a more honest and helpful guy. I love the service I receive from Toyota because Doug takes the time to understand what I need and guides me to cost effective solutions.

We purchased two Hyundais from Eddie Tourelle Hyundai in - dlfarris

We purchased two Hyundais from Eddie Tourelle Hyundai in Covington. We couldn’t be happier. A good sales person, which we had, is one thing, but a great service department is another. That’s what keeps us coming back to the dealer. Ron and his team are complete professionals, extremely proficient, and totally honest. We would not take our cars anywhere else for service. Blythe Martin is our service rep almost every time, and she is awesome. It is obvious she loves her job. No matter how busy the service department gets, Blythe is friendly, caring, knowledgeable, and goes above and beyond. She is definitely customer friendly. Thanks to Eddie Tourelle, Ron, and Blythe. What a team!

I love Mercedes Benz of Shreveport. - chakahill20

I love Mercedes Benz of Shreveport. Customer service is top tier and fast and quick the wait was not long at all to get my car maintenance. Everyone was very friendly and made sure I was comfortable while I wait till vehicle was done. Thank you Mercedes for all you do

Brent of Premier Nissan of Metairie was very - BIGG1963

Brent of Premier Nissan of Metairie was very professional!! And polite with handling my service!!!

Had an issue with the front exhaust on my 2023 Enclave. - RUBYSLIPPERSHMES

Had an issue with the front exhaust on my 2023 Enclave. Took it in to the dealership without an appointment on Friday. Shontelle checked my vehicle in and work started on the same day. Parts were ordered and vehicle was finished on Tuesday. She also inquired if GM or LDS would cover the repairs since there were past issues with this but her attempt was not successful. I appreciate the service and friendly staff at Barker service they are always attentive to my needs.

I brought my vehicle in for an oil change and received - taylorasia17

I brought my vehicle in for an oil change and received the BEST service from Justin. He exceeded my expectations. He made me aware of other issues regarding my vehicle. Gave me a quote and educated me on the best ways to take care of these issues. This is not the first time I had the pleasure of working with him. The first time was awesome as well but after today I was compelled to write a review. I am so impressed with his courtesy and professionalism and wanted to let everyone know. Thank you Justin.

Always a pleasure returning to Porsche of New Orleans for - SVOGT61

Always a pleasure returning to Porsche of New Orleans for service Brittany was excellent Thank you

Made an APPOINTMENT for 11:45am to have my oil changed. - Jheap99

Made an APPOINTMENT for 11:45am to have my oil changed. Been here 2 HOURS before they even took my car back! Why even take appointments?! This will be my last visit to this dealer

The dealership is quite good. - writer

The dealership is quite good. The extended warranty is somewhat disappointing. It is still in force but the recent repair evidently was not covered; I had to pay for it. Moreover, the type of failure should not have occurred in a gently used vehicle with only 37,000 miles on it and certainly should have been covered by the extended warranty.

Dealership is awesome. - jhic378478

Dealership is awesome. My husband and I and our children have bought vehicles from them, very courteous, professional and explain everything. Service with Ms Vicky has been exceptional, she goes above and beyond to help with the service, recalls, etc on your vehicle. Will buy again from them.

Service has been exemplary. - r.seat

Service has been exemplary. Always gone out of their way to give me what I needed. Hanna, the current service writer is doing a stellar job, not just in the area of service, but in the area of customer relations.

Came in for my first time as a Ranger Rover owner and my - Rene Arcemont

Came in for my first time as a Ranger Rover owner and my request was to get me all set up with the online site and InControl service. Morgan was absolutely amazing, professional and very knowledgeable. You got a good one right there. She is all about “that first impression” Morgan made it so relaxing and enjoyable to speak with. As an owner via 2nd hand purchase from another seller ya’ll took me right in as family. Marlen with service dept then saw I had two recalls as I was being registered and boom I am back now as a regular. Thank you Marlen. Thank you Morgan and I look forward to staying in the fold as a Range Rover used car owner and soon to be a “New” car owner. Many blessings. Rene Arcemont Slidell, La.

Please avoid Premier, and don’t give them your time or - mr.russellshelton

Please avoid Premier, and don’t give them your time or money. Each experience I’ve had with them has been far from desirable due to their shady business practices and general lack of integrity. I first took-in my 2015 Jeep Cherokee in September for a check engine light and an oil smell. They spent days diagnosing the issues to finally conclude that I needed a new O2 sensor and an oil adapter. The quote over the phone was roughly $1,100. After taxes and some curious fees, I was charged approximately $2,000 (this was after they took-off some arbitrary fee. The response was along the lines of, “Oh, how’d that get there?”). When I drove off the lot, I soon realized my battery cable had not been reattached because my car died. Furthermore, about a week or so later, I noticed the same oil smell I had been smelling all along proving they did not resolve all of the issues. After a couple of months of driving with the oil smell, I finally brought back the car to hopefully resolve the issue (I also asked them to go ahead and do a routine oil change and tire rotation while I was there). I figured that since it’s the same oil-smell problem, they’d waive any service fees. Of course, that wasn’t the case. It was from the valve cover gaskets and therefore a different area of the engine–my service rep agreed this should’ve been originally checked, but I was told that that technician (conveniently) no longer works there. Again, after being misled with the price, I paid over $1,000 (including the oil change and tire rotation). When I drove off the lot this time, I noticed they had not rotated my tires at all. The nail in the coffin, though, was when I called to notify the service team of this and they were extremely dismissive and hung-up the phone after a short, “Okay.” Most businesses have to try to treat customers this poorly, but it seems to come with great ease and is a daily practice with Premier. There is no concern for doing a job with integrity there, no one to double check the work, and no accountability for their poor business practices. I would not suggest this dealer or their service team to my least favorite person.

Came in for an oil change and was treated like royalty! - micheledalon1

Came in for an oil change and was treated like royalty! Amanda, Bailey, the entire service team (and even the receptionist) were kind, communicative, and hilarious!! They made the whole experience fly by. 100/10 would recommend this dealership’s service department to anyone!

One of the worst experiences me and my wife have ever had - C&E5757

One of the worst experiences me and my wife have ever had with a dealer ship. My wife has a 2021 ford Bronco and the transmission recently went out. Being that we now live in Thibodaux we bought it to Ford Robichaux to see about getting it fixed. They were quick to tell us it was going to be an absurd twelve grand to have it fixed. Unfortunately her vehicle fell outside the warranty. However, we reached out to Ford corporate and with apparently being a common issue with the bronco the said they would be willing to help cover a portion of the cost. The moment we got Ford corporate involved the service department at Ford Robichaux became unbelievably difficult to work with. For a week straight they told us by the end of each day they would have the information over to ford corporate need for the process. However it was never sent. After a week my wife started to get upset and started politely inquiring more about why the information need was still not sent at which point Ford Robichaux finally came up with a story about how they were going to need to fully disassemble the transmission to determine what the issue was and what the cost was going to be and would have to charge us the labor for that disassembly. This is crazy because they were really quick to tell us within a day of bringing the car there that the transmission was completely shot and would need to be fully replace and that it was going to cost twelve grand. After wife wife called them out on this they got extremely rude to her. I then decided to get involved and when I called and told them who I was and what I was calling about they became extremely rude and told me to come pick up the vehicle if we didn’t like it. So naturally we had a tow truck pick up the vehicle and bring it to a ford dealer ship we have dealt with in the past. They were more than helpful and got the information over to ford within two days WITH OUT HAVING TO DISASSEMBLE THE TRANSMISSION. I can not describe how bad the customer service was dealing with Ford Robichaux. I will be sure to tell everyone that will listen to stay away from Ford Robichaux in Thibodaux Louisiana by any means necessary.

AVOID THIS DEALERSHIP! - Kasey

AVOID THIS DEALERSHIP! Their customer service is horrible. I had a service appointment for my car on a Friday morning not long after opening. After 1 week of not hearing from them, we left a message and received a call back with the problem. They said they would call that day (Friday) to see if it was covered under the extended warranty. Monday, I got a phone call from the tech asking for the extended warranty info so they could call, which they had in their system with our policy number the entire time! So they did not call on Friday like I was told. He apologized and said he would call immediately. I got another phone call a few hours later saying it was covered by the extended warranty and the part would take 2 days to come in. We gave until Friday (2 weeks of them having the car) and called that morning. We left a message then, and later that afternoon. I called again multiple times Monday and again got voicemail. I also did the Live Chat and they sent my message to the service department and still did not receive a call back. I FINALLY got in touch with someone Tuesday afternoon when I called again and was told the part came in that morning. He said the earliest it would be fixed is the end of the week (3 weeks after dropping it off) and that no loaner cars are available. The only excuse given was that they only have 2 technicians and said they even still have a car from April they are working on. They should not stop them from taking a few minutes to call and update the customer. I could have picked up my vehicle and brought it back to have it fixed when they were less backed up since it is still in working condition. They do not care about the customers and will take as many cars as possible even though they can not handle that workload in a timely manner.

Have enjoyed working with everyone there. - david70tam

Have enjoyed working with everyone there. Easy to work with and have always been pleasant to work with.

Brought in my truck for a software update recall. - Pgatourgolf

Brought in my truck for a software update recall. The employees were very friendly and they got me in and out in no time! They also have great pricing on oil changes! I’ll be back for my next service

Went in @ 9:00am was greeted by a warm hello & a smile of - nephnew

Went in @ 9:00am was greeted by a warm hello & a smile of miss Tracy she was nice and professional thank you miss Tracy

Great experience from everyone in service department. - Chris.carrier12

Great experience from everyone in service department. Job well done. Sandra took good care of me through out the process.

Excellent service. - Angela

Excellent service..they took time and explained all repairs needed and waited for me to get there after I got off work

Premier Kia service handled adversity with a strong team - Joe

Premier Kia service handled adversity with a strong team approach to get everything resolved. There are situations in life where everybody involved is strapped with adversity. In those situations, I try to be a person on the team that facilitates everyone at least getting back to their normal prior to the adverse event. I appreciate when other people involved think the same way. This is what happened with my Kia recently. I brought my Kia Sorento in to have the sunroof fixed under warranty. The parts coming from South Korea was going to result in a delay on starting the job. Larry at Premier Kia worked with me to keep me using my car and then bring the car in later when I would have use of another vehicle from a friend. Larry gave me his cell phone number, and we coordinated the plan. Parts came in and I was expecting my car the next day. Problem is…a group of xxxxx broke into the dealership and cut the catalytic converters off 17 vehicles, mine being one of them. Larry immediately explained to me what happened and arranged a rental car for me with Enterprise close to my work. Kia covered the cost of the rental car for the entire duration it took for new catalytic converters to arrive from South Korea and be installed. I received my car today, and I am pleased to say I am enjoying all repairs done to satisfaction. Nobody could prevent the thuggery and thievery that put 17 people out of their cars extra long and added 17 work orders onto an already busy service department. However, I am happy I was well taken care of, and I am thrilled to have my beautiful passion red Kia Sorento back in my hands.