632 Louisiana Nissan/1000 Service Centers

I went pick up my vehicle on January 29. - jessica.kc.2010

I went pick up my vehicle on January 29. I get in it and I see there’s a crack on my windshield. I go back in and I tell the girl working there there’s a big crack going up my windshield on the driver side from all the way at the bottom up. She calls the manager and they go look at the pictures that were taken before I dropped it off. They realize that no pictures were taken of my windshield. Well I was then told by the service manager that they can cover my insurance deductible or they can pay for it. So I told him I will let him know. Well the man that took the pictures walked to the front and the girl told him he needs to take better pictures since there’s no picture of my windshield. He made the comment “well I didn’t take a picture because nothing was wrong.” I went to the desk and the service manager gave me a card and wrote his name and number on the back for me to find a place near me to get it fixed and to have them call him so he could pay. I called around and got an invoice. I told the windshield replacement place everything going on and that they need to call the service manager to pay it. In the mean time, I call the service manager and tell him I found a place and he had me send the invoice and a picture over to him. He stated to have them get in contact with him to pay. I go get my windshield fixed and told them again that the Hyundai dealership is paying. That was about two weeks ago. On Monday, I got a called from the windshield replacement place stating that it took them this long to get in touch with the service manager and that he stated I need to go through my insurance because he’s not paying. I try to call him and of course he doesn’t answer and doesn’t return my phone call. I called my case manager from before and he contacted the shop for me. I tried to call the general manager as well and he doesn’t return my call either. I tried calling yesterday as well and still nothing. I get an email from my case manager today asking for more pictures. I called him and told him I have two pictures I could send him. He stated that the service manager is denying everything that has happened and that they are not responsible for paying. I retold everything to my case manager and he took notes and stated he will be contacting the district manager. I then called the Hyundai shop again and told them I’m not getting off the phone until I talk to the service manager because I was fed up with this. He comes on the phone and I restate everything to him. He denies that he ever said they would pay for it and that they don’t do window repairs. He also stated without before pictures there’s nothing he can do. So I told him how his worker flat out said he didn’t take any because nothing was there and he stated wasn’t part of that conversation and he don’t recall that happening. I told him he was literally standing right there when it was stated. The whole time he just kept denying everything. I told him I will keep going up the ladder until something was done and it was like he didn’t even care. Weeks later he is still refusing to pay for my windshield even though where the break was and what was fixed matches up.

Broke Down just outside of Franklin, LA - I live in New... - rtheriot

Broke Down just outside of Franklin, LA - I live in New Orleans 100 or so miles away. After a comedy of errors I finally find out that Ray Gross is supposed to have a service dept. open till 3pm. on a Saturday. At 1pm I am on the phone with their service manager pleading. I am stuck, my girlfriend in tow 100 miles from home on a Saturday with a 'warranty job'. The truck could have been driven there, I had a tow truck coming for me that could have gotten the vehicle in for 1:30 had they agreed to do the work. Instead they refused me, Caused me a day of lost wages, 150 or so in a rental car, Gas 3 ways from Franklin to N.O. a favor to a friend to bring me there to get my vehicle. and most importantly, a missed opportunity to spend quality time with my 93 year old grand father. All because they wouldn't fit me in & maybe work 1/2 an hour late that day. Thanks Guys, Merry Christmas.

My appointment was for 9:00 am this morning for a recall, - nancg123

My appointment was for 9:00 am this morning for a recall, oil change and tire rotation. I was here early and after more than 1 hour and 45 min. I am still waiting. What's the purpose of an appointment?

They are friendly their work was good and timely. - drdeg

They are friendly their work was good and timely. They itemize and explain their services.All questions addressed appropriately.Will continue to utilize their services

Never return calls. - cjlawrence

Never return calls. Loaner car program is a scam. Salesman was the best I have ever dealt with but satisfaction.with Robinson Brothers ends there. They need an overhaul of the service department.