627 Louisiana Nissan/1000 Service Centers

Leticia took care of my problem with Randy She took care... - debbierudasill54

Leticia took care of my problem with Randy She took care of the appt and talked to Randy and the mechanic and brought my van there and back to me

They are professional and friendly. - wdurisseau@yahoo.com

They are professional and friendly. Very neat and clean. And by the way thanks for the coffee, snacks, and water. Thank you!

Recall air bags - Macura2010 tl

April was a great service technician and made everything perfect including getting the touch-up paint without me returning to Baton Rouge from Mandeville. Thank you!

Looks like all the complaints are about the service - dobard

Looks like all the complaints are about the service department and the way they handle there business. They must hire incompetent people. And they don't have a checker to check the work before it leaves there facilities. Sorry business.

My wife struck something on the interstate destroying the - mize911

My wife struck something on the interstate destroying the exhaust system on her Murano. I called the dealership spoke to Mary and had the car towed in. In our first conversation Mary explained the process for the estimate and possible timeline for having the car repaired. Mary was so pleasant and forthcoming with her explanation including possible delays in the repair process ie, a holiday and availability of parts. Mary's ability to answer all questions my questions and her confidence and positive attitude were so refreshing, I never even asked for a completion date. My wife's car was completed quickly and with absolutely no issue. MY wife is a Hospice Nurse and her car is her office. Having it repaired and back in service quickly was a must. I would recommend All Star Nissan for anyone needing Nissan service/repairs and tell them to ask for Mary.

Dear AllStar Volvo Service Team, As a military veteran - djpholando

Dear AllStar Volvo Service Team, As a military veteran and a dedicated Volvo owner for many years, I've come to expect a certain caliber of service from the Volvo brand. Having owned four Volvos, my experiences, especially in the DFW area, have always been of the highest standard. Regrettably, my recent interactions with your Baton Rouge location have been deeply unsettling. My initial visit for a sunroof warranty repair was fraught with challenges. After an 8-hour wait, my sunroof issue remained unresolved, and a simple request for an oil change was overlooked. It was only upon my insistence that these matters were hastily addressed. Such a prolonged wait, only to have basic services neglected, is far from the standard I associate with Volvo. The concerns didn't end there. On my subsequent visit on August 11th for an air conditioning issue, my car was not returned until the 23rd. Alarmingly, I discovered the activation of the parking assist and auto start service lights upon collection —issues that were definitively absent when I initially handed over my vehicle. The emergence of these issues, coupled with a glaring lack of communication or any provided repair estimate, suggests not only a rushed job but also the possibility of these problems being introduced during the dealership's handling of my vehicle. In further discussions, the technician cited workload pressures as a potential reason for these oversights and made an unwarranted assumption about my repair preferences. Such assumptions and lack of thoroughness are not reflective of the professionalism I expect. To add insult to injury, my car was returned in a dirtier state than when I left it. While I can understand certain constraints due to staffing, returning a customer's vehicle in a less clean state is simply inexcusable and further underscores a lack of attention to detail. AllStar Volvo Service, it's imperative to understand that the essence of customer service goes beyond mere repairs. It's about respect, communication, and a commitment to excellence. I sincerely hope my feedback serves as a wake-up call, prompting a thorough review and improvement in your service approach. Sincerely, Volvo Customer

Very knowledgeable and patient in helping learn all about... - sh

Very knowledgeable and patient in helping learn all about my Q7. Solomon is certainly customer service oriented