All Star Volvo of Baton Rouge - Service Center

Dear AllStar Volvo Service Team, As a military veteran and a dedicated Volvo owner for many years, I've come to expect a certain caliber of service from the Volvo brand. Having owned four Volvos, my exper and a dedicated Volvo owner for many years, I've come to expect a certain caliber of service from the Volvo brand. Having owned four Volvos, my experiences, especially in the DFW area, have always been of the highest standard. Regrettably, my recent interactions with your Baton Rouge location have been deeply unsettling. My initial visit for a sunroof warranty repair was fraught with challenges. After an 8-hour wait, my sunroof issue remained unresolved, and a simple request for an oil change was overlooked. It was only upon my insistence that these matters were hastily addressed. Such a prolonged wait, only to have basic services neglected, is far from the standard I associate with Volvo. The concerns didn't end there. On my subsequent visit on August 11th for an air conditioning issue, my car was not returned until the 23rd. Alarmingly, I discovered the activation of the parking assist and auto start service lights upon collection —issues that were definitively absent when I initially handed over my vehicle. The emergence of these issues, coupled with a glaring lack of communication or any provided repair estimate, suggests not only a rushed job but also the possibility of these problems being introduced during the dealership's handling of my vehicle. In further discussions, the technician cited workload pressures as a potential reason for these oversights and made an unwarranted assumption about my repair preferences. Such assumptions and lack of thoroughness are not reflective of the professionalism I expect. To add insult to injury, my car was returned in a dirtier state than when I left it. While I can understand certain constraints due to staffing, returning a customer's vehicle in a less clean state is simply inexcusable and further underscores a lack of attention to detail. AllStar Volvo Service, it's imperative to understand that the essence of customer service goes beyond mere repairs. It's about respect, communication, and a commitment to excellence. I sincerely hope my feedback serves as a wake-up call, prompting a thorough review and improvement in your service approach. Sincerely, Volvo Customer More

Very nice people, service is very good, but I’ve been waiting for a year now to get seat cover replaced and still haven’t gotten it waiting for a year now to get seat cover replaced and still haven’t gotten it More

They found and fixed the problem, very good customer service. Would recommend this all-star dealership. service. Would recommend this all-star dealership. More

Scammers! LIARS! DON'T use Rip-off service department or trust Clint Norman! Legal issues. LIARS! DON'T use Rip-off service department or trust Clint Norman! Legal issues. More

Technician was very helpfull he Explain everything that I needed too know about my vehicle needed too know about my vehicle More

Very courteous staff and easy to work with always! Went above and beyond to meet my needs on my vehicle! Went above and beyond to meet my needs on my vehicle! More

Thanks to kelton bates for the best service ever. Courteous and helpful and always goes out of his way to help. Very very happy and always satisfied. Courteous and helpful and always goes out of his way to help. Very very happy and always satisfied. More

Great Service thanks to Kelton Bates service manager! Excellent service and fast repair without appt ! Thanks K Bates Excellent service and fast repair without appt ! Thanks K Bates More

My experience was nice at this dealership. Kelton was very helpful. It did not take long at all. The service was great. Keep up the good job. You do not find many people like kelton willing to Kelton was very helpful. It did not take long at all. The service was great. Keep up the good job. You do not find many people like kelton willing to go that extra mile may GOD bless him More

Kelton is excellent. It i very difficult to get through via phone . Service takes time It i very difficult to get through via phone . Service takes time More