315 Louisiana Used Car Service Centers

Dear AllStar Volvo Service Team, As a military veteran - djpholando

Dear AllStar Volvo Service Team, As a military veteran and a dedicated Volvo owner for many years, I've come to expect a certain caliber of service from the Volvo brand. Having owned four Volvos, my experiences, especially in the DFW area, have always been of the highest standard. Regrettably, my recent interactions with your Baton Rouge location have been deeply unsettling. My initial visit for a sunroof warranty repair was fraught with challenges. After an 8-hour wait, my sunroof issue remained unresolved, and a simple request for an oil change was overlooked. It was only upon my insistence that these matters were hastily addressed. Such a prolonged wait, only to have basic services neglected, is far from the standard I associate with Volvo. The concerns didn't end there. On my subsequent visit on August 11th for an air conditioning issue, my car was not returned until the 23rd. Alarmingly, I discovered the activation of the parking assist and auto start service lights upon collection —issues that were definitively absent when I initially handed over my vehicle. The emergence of these issues, coupled with a glaring lack of communication or any provided repair estimate, suggests not only a rushed job but also the possibility of these problems being introduced during the dealership's handling of my vehicle. In further discussions, the technician cited workload pressures as a potential reason for these oversights and made an unwarranted assumption about my repair preferences. Such assumptions and lack of thoroughness are not reflective of the professionalism I expect. To add insult to injury, my car was returned in a dirtier state than when I left it. While I can understand certain constraints due to staffing, returning a customer's vehicle in a less clean state is simply inexcusable and further underscores a lack of attention to detail. AllStar Volvo Service, it's imperative to understand that the essence of customer service goes beyond mere repairs. It's about respect, communication, and a commitment to excellence. I sincerely hope my feedback serves as a wake-up call, prompting a thorough review and improvement in your service approach. Sincerely, Volvo Customer

Very knowledgeable and patient in helping learn all about... - sh

Very knowledgeable and patient in helping learn all about my Q7. Solomon is certainly customer service oriented

First, I would like to mention that the Honda Civic I - jmwill76

First, I would like to mention that the Honda Civic I purchased here has held up very well with few issues for 12 years now. They were professional and kept me up to speed with the work needed to be done with a repair on today's visit. The one thing I would advise people about when proceeding with a repair here is the cost. I considered dropping my car off here because of an offer for free diagnostic that cut $130 off the final bill. While I don't necessarily visit here for quick jobs like oil changes and rotations, they do offer mailed in coupons that are honored even after they expire. Keep up the good work!

I trust these people to do the best job possible. They... - Ms Josie

I trust these people to do the best job possible. They are reliable and true to their word. I received a card about a recall. I called and spoke with Clarissa. She explained the recall and asked when would it be convenient for me to drop it off. We set up an appointment. The job was done in the time stated. I was notified and proceeded to pick my van up. Effortless, seamless- completely satisfied from start to finish. Thanks