296 Louisiana Used Car Dealers

Lied about repair - Sandi

We paid cash for a 2011 Dodge 3500. Had check engine light on we were told it was a sensor and would be fixed 90 days later find out it wasn't fixed the computer was reset. DO NOT BUY FROM AUTOPLEX

Fantastic,the car is everything thing that I though it - bigironhead61

Fantastic,the car is everything thing that I though it would be. I’m going to take it and really have it checked out next week.

I didn't have any dealings with the dealership. - AntHenry85

I didn't have any dealings with the dealership. I still have no luck in finding a car. Very disappointed.

I am living in Florida, and asked them if it was ready - Veteran

I am living in Florida, and asked them if it was ready for the road. They replied yes.

GM Richie Gauthier and Sales Manager Chris Solomon - jdouglastx

GM Richie Gauthier and Sales Manager Chris Solomon completely ignored multiple emails and voicemails from me, though I had just purchased a new car from them. Of several issues I had with the delivery, one was that they delivered me a vehicle with less than 1/8th of a tank of gas in it, despite the window sticker even saying that it comes full (as is a reasonable expectation for a new car!). Terrible customer service from a brand that wants to be categorized as premium.

Robert Lamons - jeepfan

Professional service! Mr. Robert Lamons went above and beyond to ensure customer satisfaction. I would recommend him to anyone looking for a stress free buying experience! wonderful staff all around!

I could not have ask for better Matthew the salesman and - Lc

I could not have ask for better Matthew the salesman and Jordie for the paperwork all around it was a pleasure at Leblanc Kia and I love my Kia Seltos very friendly people and informative on there vehicles to didn’t take as long as my last vehicle did either that was a plus so if your looking for a vehicle try Leblanc Kia you will be Satisfied!!

Haven't talked to anyone there no phone call from them - graywolf660

Haven't talked to anyone there no phone call from them yet may try to call them later this week

My daughter purchased a used 2018 Ford Edge from Matt - ljmacad

My daughter purchased a used 2018 Ford Edge from Matt Bower Ford in Metairie, La. in March of 2021. On the flyers placed in the dealership, it clearly states "Home of the Lifetime Powertrain Warranty". My daughter purchased an additional extended warranty as well, but the stipulation to both warranties was that she had to have the repairs performed at their dealership. The vehicle then started to have problems. Specifically the temperature gauge was rising. Not knowing what was going on she brought it over to our house and I looked under the hood. I noticed that the coolant level in the reservoir bottle was extremely low. I immediately added coolant to the reservoir bottle to get it to an acceptable level. This resolved the issue with the temperature rising. About 3 days later she checked the bottle and noticed that the coolant was getting low again. We continued to keep adding coolant to protect the engine as best as possible. We were not able to find evidence of a leak anywhere, so we decided to take it back to Matt Bowers Ford to have the problem diagnosed. The technicians there determined that the problem was that coolant was leaking into the pistons by way of the coolant manifold. It was also determined that sufficient damage had occurred to the engine itself, and that the engine itself would have to be replaced. We gave them the approval to begin work on her car based on the fact that she had the extended warranties in place. Or so we though. About a week later my daughter was called and told that there was a problem with the warranty. The warranty didn't cover the engine issues because the damage was not oil or lubrication related. Having heard that and dropping the phone in disbelief I went to the dealership myself and confronted the service technician personally. The technician referred me to the finance department (you figure that one out) after I questioned them about the supposed warranty on the car. So I did just that. I went over to the finance department with the paperwork for the car. I spoke to Leon, and showed him the paperwork and he told me that the car should be covered "bumper to bumper". After this I was directed to see the service department manager, Mr. Paul Alexander. I explained to him what I was told about the car, and about the answer I was given about denial of repair. He too was shocked and surprised to hear such a reason. He then told me that he would contact the department and get them to explain why they would not stand by their warranty. After a couple of days, and not hearing anything, I went back to the dealership and spoke to him again. He told me that he had gotten the same answer that I had received, and that their warranty was not valid in that situation. I then stated to him that Ford Motor Company had issued a technical service bulletin (TSB 19-2208) on December 19th, 2019, describing that very problem. I then asked why would this dealership offer and sell an extended warranty that would not cover this particular problem, knowing that this very problem existed 2 years prior to the sale of the vehicle? He could not answer that question. I was then told by Mr. Alexander that he would reach out to a division of Ford that handled situations similar to ours, and to see if they could offer some resolution to this matter. I was told that he would contact me in a couple of days with an answer. Again no call was received from Mr. Alexander. Once again I had to call and attempt to speak with Mr. Alexander. I was not able to speak to him but was asked to leave my name and number and he would return my call. After all this I had learned that Mr Alexander was transferred to another dealership. I also was told that the dealership would only cover 1/3 of the cost of repairs on the car, even though warranties were in place. If I could give a negative rating I would.

Great Professional Business, and I love my CLS450 I came... - India9119

Great Professional Business, and I love my CLS450 I came from Texas to make this purchase

Brought vehicle in for lane departure warning not working - 4sbuilders

Brought vehicle in for lane departure warning not working 2 times, the issue is still not resolved. It still does not work

Omg I drove 2 hours to see a clown show I wanna thank the - dport144

Omg I drove 2 hours to see a clown show I wanna thank the young lady at the infiniti dealership for trying to help I will never go there again especially the Acura dealership

They never responded, they never responded they never - haroldcw

They never responded, they never responded they never responded .. they never responded they never responded

This was the best experience. - a65linzay

This was the best experience. Bennie Edison was our sales person and he went above and beyond to help us find the SUV I wanted. He was upfront, open and honest and made the whole process the easiest I have ever had when purchasing a new vehicle. I really cannot say enough good things about the entire team at Walker Mazda. Everyone we came in contact with was genuine and kind.

Very helpful, courtesy, pleasant to work with and speedy - dusty.reeves

Very helpful, courtesy, pleasant to work with and speedy with information. Will definetly use them again in the future.

Bait and Switch - TruckinMad

Found a truck through True Car and set up an two hour Ultimate Test Drive. The VIN matched the vehicle I was given a price quote for, but the actual vehicle did not have the options and features as shown in the photos on the site. None of the photos were of the actual vehicle, and the vehicle interior was in very rough condition. I returned the vehicle within 15 minutes, having wasted 2 hours of my normal work day to accommodate the appointment. My Sales Rep. didn't even bother to call me during the test drive or afterward. Instead I got a call from a stranger asking how my experience turned out. My only positive experience was that every person involved was generally polite. They're just doing the job they were given, but the product isn't all that great.

Great buying experience here. It was my nephews first... - richard.baggett

Great buying experience here. It was my nephews first car. We shopped 2 other dealers. Neither had the price range he was looking for. John Michon & finance guys went out of there way to treat him professionally.

They don't offer financing, their vehicles are overpriced - mcgraw197930

They don't offer financing, their vehicles are overpriced and abused, and they won't negotiate. I got the impression that didn't care whether I bought a vehicle or not. Won't be back.

Responded quickly to my questions regarding the vehicle. - Mpmp20mg

Responded quickly to my questions regarding the vehicle. But was suppose to get back with me as the vehicle was in the shop having some recalls fixed. He said when he had keys in hand he would reach out. As of this survey no one still has contacted me back.

Mr.Russell Mitchell He do the great job. Thanks so much - kim

Mr.Russell Mitchell He do the great job. Thanks so much Carmax at Kenner help me find the beautiful vehicle.

Stephan is an awesome salesman! When I reached my price... - aligatah

Stephan is an awesome salesman! When I reached my price limit and it didn't meet his, he let me go. No whining, grabbing my legs as I'm walking out the door, "what do I have to do to get you in a car today" B.S. Very professional, friendly, straight-shooting guy. I'd buy cars from him until I couldn't anymore. Ask for him!

We worked with Kameron and he was awesome! - George217

We worked with Kameron and he was awesome! I had a lot going on at the time and he was incredibly patient and kind. We never felt pressured or rushed. He took his time and answered all of our questions. This place is not one of those sleazy dealers. They actually care about making sure the customer is happy and taken care of. Kameron even bought my kid a soda from the vending machine. I would highly recommend Dickerson Auto and Kameron Stelly. Great people. Great experience. Great vehicle.

I want my experience to bring awareness so people who are - Mandybel9906

I want my experience to bring awareness so people who are looking to purchase used, don’t make the same mistakes that I have. I found a vehicle on Facebook Marketplace, purchased it from a smaller LLC, Elite AA Auto Group. The owner, Anderson Ayala or Anderson Ayala-Esteban (he uses both names) listed the vehicle, saying it had 1 previous owner, Bluetooth, electric liftgate, backup cameras, among other features. My husband went by his dealership to check the vehicle out, but upon arrival, it was on jacks, Anderson said he wasn’t satisfied with where the temperature averaged, so was changing the water pump. My husband returned a few days later with a friend who is very knowledgeable in mechanics. They unfortunately didn’t test drive it, they just checked for certain things. No check engine light was on, so never suspected there were any issues with the motor. We purchased it, a 2009 Buick Enclave CXL. Anderson bragged about his mechanic and said if we have any issues, his mechanic can fix it. With many used cars, it was sold “as is”. We purchased a limited warranty through a third party. As soon as I left the dealership I noticed no sound from speakers in the rear. How can you use Bluetooth with only tweeters? Being reasonable, this doesn’t have anything to do with the engine, it can be easily replaced so I couldn’t be angry. A few miles later, “service airbag” and “service tire monitoring system” showed on my DIC, along with the check engine light. Knowing airbags are important, I assumed that’s what made my engine light come on. 2 days after purchase, I get “Low oil pressure. Stop engine”. My heart sank. I immediately took a photo and contacted Anderson, showing him the photo and expressed my concerns about the oil pump possibly malfunctioning. He told me to bring it to him at his dealership the following day. On my way I stopped at an Autozone to get the codes that signaled the check engine light to come on and it stated O2 sensor. They printed it out, I was giving it to Anderson to look further than the oil pump. I arrived at the dealership, his mom (Elizabeth, also his assistant) informs me that he’s not there and asked if she can help me. I told her “my vehicle I purchased here just 2 days ago is breaking down and Anderson told me to bring it in so his mechanic can look at it.” She called him, he asked if I could leave the keys there, I agreed. Later messaged him asking if I should stay near (I live 45 minutes away) or if it could take a few days. He tells me they are fully booked and he won’t get a chance to get to mine until Monday. I message him Monday asking for an update, he tells me “no update”. Waited another 2 days, messaged him again, this time he says “it’s not good news, call me”. He tells me that he changed parts X,Y,Z, And that the work they done would greatly extend the life of my vehicle. I was upset! As a woman that knows nothing about vehicles, but I’ve always been told to make sure and scratch or leave an obvious (yet conspicuous) marking on what part will be replaced and have them give you the parts they replaced to ensure you see your identifying mark. I wasn’t given the opportunity because there was no work order, no paperwork was signed authorizing him to do any repairs. He proceeds to tell me he’s not charging for labor, only charging for the parts. Still, I was shocked, did not anticipate any bill because the vehicle was failing just 2 days after purchase. He tells me I owe him $550 or I can’t pick up my vehicle. I had to drive out of state the next day, so I just paid it because I needed it. I went to pick up the vehicle and Anderson was not there. No invoice to show what was done, Elizabeth simply had a sticky note with the total and vehicle make and model written on it. Paid with a check and left. Before I made it home the check engine light was back on. I got the codes and this time it shows both catalytic converters. With no proof (no invoice) that work was done, going by him claiming he changed 3 O2 sensors, knowing those are physically connected to the catalytic converter, I immediately stopped payment on the check. Had to get a rental for my out of state drive the following day. He contacts me the next day saying my check bounced. I’m at a wedding, not wanting the stress and wanting to enjoy the ceremony, I waited until we were back in town to reply. I explained that he didn’t provide an invoice, the check engine light came on immediately after leaving, so my husband would contact him during the week. He finally emails my husband the invoice. 3 O2 sensors, 3 spark plugs (it’s a V6, so why not 6? Maybe because 3 are harder to reach?), water pump (didn’t he just change it the week before? Plus I told him OIL pump, not water pump) and Lucas oil stabilizer, along with $185 service charges. Knowing how sensitive spark plugs and sensors are, I’d never approve of aftermarket parts, I would gladly pay more to ensure it’s OEM, made specifically for my vehicle. Aftermarket parts are fine for most, but not something like oxygen sensors! Misfires! How did this “great” mechanic” not know this? Anderson emails my husband saying he knew we had no intentions of paying considering the check bounced. How insulting! I would have gladly used my card if he had a machine. They told us cash, check or cashiers check only. I decided to buy a history report and found out that there were 3 previous owners, not 1. The backup camera he claimed in the advertisement? It’s not there! The electric liftgate? It opens, it attempt to close but fails to latch. The Bluetooth is there, but you can’t use it because the speakers don’t work. I brought it to a certified Buick dealership for an estimate, for just replacing the converters, it’s a few dollars shy of $3,000. Comparing the Advertisement to the history report, there are many inconsistencies. Anderson sends me a message saying he contacted our credit union that financed the vehicle (who currently are the title holders) and they gave him the “ok” to proceed with getting a lien. I did not respond. I went speak with our agent and she was shocked, told me he did call and spoke to the supervisor, who told him he had no chance of getting a lien. I know this is a long review, but I want it to be clear. I admit that my lack of knowledge on purchasing a used vehicle resulted in me not seeing the many red flags. I hold myself accountable for that. But he needs to be exposed for all the lies and unfair business practices. Trying to charge me over $500 for a vehicle that defaulted 2 days after purchase? It is obvious those defects were there, but hidden. Knowing anyone has the ability to remove the check engine light, the fact that the only time that light wasn’t on was at the dealership, extremely suspicious. But I will not accuse him of tampering with it without proof. In conclusion. I would rather walk than purchase a vehicle through Elite AA Auto Group. Anderson lied about so much, I wouldn’t believe him if he said the sky is blue. All communication was via email or Facebook messenger, we only spoke on the phone once. I have time and date stamps for proof that everything stated in this review to be 100% accurate. I strongly urge anyone who is seeking to buy used, do research! Buy an OBDII reader to see if the check engine light is off, but there are codes showing. If that happens, RUN!. Paying for a history report or Carfax isn’t completely necessary due to inaccurate reporting. Use that money to pay a trustworthy mechanic to fully inspect it before purchase. You can also (In addition to hiring a mechanic) find videos on spotting red flags, things to look for in the interior and exterior that can tell you if it’s ever been in an accident. Example, my vehicle did in fact originally have a backup camera, but where the camera is placed, that part was replaced, they replaced it with the cheaper one that doesn’t include the camera. They also replaced the rear view mirror in the interior with a cheaper one, I can only assume this was an attempt to hide the other part being replaced. The report states it has never been in an accident, so I don’t understand why it would be replaced to remove safety features that would bring the value (slightly) down. Something is very fishy, I may never have answers. I don’t believe Anderson was involved in that situation, despite the spoonful of lies he’s fed us. A bulb attached to that replacement part was burnt, so I’m confident he would have replaced the light to hide that. I believe it was done long before he ever had possession of the vehicle. Please, research research research!!!!! Pay a mechanic to fully inspect it. A few hundred dollars can save you from thousands in repairs. I would even urge you to pay for a background check on the seller to see if they have any type of criminal history or have been sued in the past. Let my unfortunates be a lesson and protect yourself. I hate that trust is lost, resulting in honest dealerships losing business because of the the bad ones.

I purchased my Tahoe from Geaux Express and couldn't be... - Dawn S.

I purchased my Tahoe from Geaux Express and couldn't be happier with my experience. I think at some point every employee they had chipped in to help with my sale, they were all so friendly and helpful. They truly wanted to make sure I got the perfect vehicle for my family and made me a the best deal of all the dealers I visited over the past month around BR. I wish I would have found them sooner and will definitely be recommending them to everyone I know!