7 Louisiana Volkswagen Dealers

Outstanding customer service. - hscherer92

Outstanding customer service. Great folks to work with. Great experience and will do business in the future

Came in for an oil change and was treated like royalty! - micheledalon1

Came in for an oil change and was treated like royalty! Amanda, Bailey, the entire service team (and even the receptionist) were kind, communicative, and hilarious!! They made the whole experience fly by. 100/10 would recommend this dealership’s service department to anyone!

Lauren was excellent. - Brandyguidry

Lauren was excellent. She was very helpful and was able to get us in a vehicle the same day. She was also great helping me keep a secret.

Drove 3 hours one way from out of state to purchase a - Disappointed Buyer

Drove 3 hours one way from out of state to purchase a Tiguan. I doubled checked the features with David (salesperson) and when I got there 2 of the features were clearly not on this car. One was the remote start which couldn't be verified because the low fuel light was on and it wouldn't work with less than 25 miles DTE. He knew I was coming but couldn't have enough gas in car. The other was powered liftgate. When I asked about it he said yes its powered and when I asked him to show me, he discovered it wasn't. Also there was a gash in rear door panel and leather on back seat was faded from some kinda spill. None of that was noted in pics. He acted like he didn't know it was there and didn't seem concerned. Never offered a discount, never apologized, didn't seem to care at all. Needless to say we wasted 7 hours round trip.

Do NOT go to this dealership to service your car. - eric7436

Do NOT go to this dealership to service your car. I have had my car for 3 years, with no issues in it running. I took the car to the dealership to fix a tail light bulb. The technician there told me that my radiator was busted and told me that there was no oil in the engine with it being a 3 thousand dollar repair. After getting the car repaired it was less than two months before the car stopped turning on all together. I’m not exactly sure what was or wasn’t done to the car when it was taken in for repair. I personally tried jumping the car and replacing the battery in it with neither fix working. I had the car towed to the dealership to get it repaired. It took the technician around one week of diagnosis to come up with a five thousand dollar repair on the car, which I was then told they were not sure that it would actually fix the car and make it drivable. When I heard that they wanted to start with a five thousand dollar repair I called and told the dealership I was going to tow the car to a different mechanic to get a second opinion and return the loaner car I was given later in the day. The service department turned away the tow truck driver and did not release my keys because they hadn’t received the loaner car. Mind you I had called and left a voicemail, because no one in the service department picks up the phone, and was never notified that they would turn the tow truck driver away because that hadn’t received the loaner. After returning the loaner the dealership had around a 36 hour timeframe until the tow truck came back to pick up the car. When the car was towed to the second mechanic they left out my spark plugs in the engine, they are still at the dealership, as well as left all my cylinder caps open, nuts and bolts were loose and found all over the car’s engine, the coils in the car were also found scattered across the engine, and a connector was broken in my engine when the technician was diagnosing my car. I was never told this by the service department and was notified of this issue when the second mechanic took a look at the engine of the car. A phone conversation was made between my step mother and the service departments manager, where he essentially told me he would send me the spark plugs and that nothing else would be done on the dealership’s end to rectify the mess they had made out of my engine. Mind you I paid 187 dollars for the diagnosis. On top of this the sales department of the dealership has never answered the phone when I have called them, ever. There was a point in time where I had to call them around 9 times to get an answer and not have my call go to voicemail. The service department is never busy when I visit in person so I truly do not see how picking up the phone is an issue. I have honestly had more luck in reaching the service department by calling the sales department and having my call forwarded to them. It is truly terrible how badly this dealership’s service department treats willing customers sometimes spending thousands of dollars on car repairs. The car is a 2014 volkswagen passat. I bought it with 99,000 miles, it is now at 124,000 miles and does not work anymore.

Today we looked at a vehicle from southwest volks and the - Rodjune

Today we looked at a vehicle from southwest volks and the sales person was Robert , he did a great job with providing us with all information we needed. Even though we didn’t buy a vehicle from them today ( mainly because of lack of inventory which most dealers are having ), we were very happy with Robert. Also a while back we had to take our other vehicle to southwest Volkswagen to have some maintenance stuff an a recalibration done because the Volkswagen dealership in Lake Charles where we bought it couldn’t do the job right. Do not go to lake Charles Volkswagen! But the service department at southwest did a good job and we recommend this dealership!

Would give 0 stars if I could. - ferraroh16

Would give 0 stars if I could. The WORST VW dealership I have EVER been to. I have been disrespected and lied to by at least 3 different service/parts employees here. I’ve been spoken over almost every time I call, I’ve been lied to, and I’ve been blatantly ignored and had an employee there turn his back on me and walk away while I was talking. That same employee told me I should “just go home” because “he had no information” for me right then. They also keep contradicting themselves, within 5 minutes the same employee went back on what he had originally said twice. I will NEVER go here again. I’d rather drive to another state than ever work with these misogynistic, disrespectful people ever again.