I had a very frustrating experience with their service - John Waterman
I had a very frustrating experience with their service department. They were courteous but unprepared, uniformed, and unhelpful. Three weeks ago I made an appointment for my 3 year old Highlander, which is still under warranty. The rear seatbelt buckle is jammed and needed to be replaced to pass inspection. I explicitly told the service rep the problem, and that it would need to be replaced (seat belt buckles don't get repaired) and asked if they had the part. They said they'd order it if it need replacement. I **reiterated it would need to be replaced**. Flash forward: I get there, I wait two hours, they determine it needs to be replaced, but don't have the part, they have to order it, and they cannot find me an appointment for three more weeks. If my time isn't valuable, then I won't be returning.
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