I brought my Ram in for an Oil change, Recall work and - KC
I brought my Ram in for an Oil change, Recall work and to fix a parking sensor found not working. I dropped off for my 7AM appt. My service advisor Emilio was very friendly during drop off. I had a friend pick me up for work and drop me off after. I received no updates during the day. I arrived back at Service center at 2pm and was advised it was just now getting recalls worked on and was told "it will take a while". I went to waiting area and sat. Waited over an hour and went back out to ask for an update, " I told you it would take a while". So back out to wait. He walked past the waiting area some time after and saw me looking and mentioned its still not ready, and kept walking. Some time before 5pm I went out again and asked for update, Emilio said he would check and let me know. So back out again to wait. @ 5:45 I hadn't heard back with an update and went back out to ask again, Emilio is not around. Another gentleman (Army Vet), asked if I needed help and I told him I was looking for my advisor, He said my advisor left, without telling me or anybody else. He and a young lady (Vanessa?) were the only 2 working and knew nothing of my truck or that I was waiting. He went and found my truck and she looked up my paperwork. Those 2 did an outstanding job and were great. I wish I knew their names. (I will know find out and praise them later). So, after 11 hours in the shop, I did get an Oil change and Rotation and had 1 recall and 2 software updates completed. The sensor was not fixed as the part needs ordered. Emilio's attitude and lack of customer service needs attention. I will go back for service again because I trust the Criswell Company, however, I will not work with Emilio again.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In