Maryland Saab Dealers

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VOB Saab - Rockville, MD

On 6/2/2009 2:08:39 PM garnetguy wrote:
I am perplexed by the powerfully negative reviews of this dealer on this site. I bought my Saab 95 sedan in 2002 from Alex Golden and had a fine experience. Since then, I have had the car serviced, both for routine maintenance and special repairs, at VOB. The first four years were under the manufacturer's warranty, and then I bought an extended warranty policy (a terrific investment for a car loaded with electronics) I have had nearly all of the work done at VOB. I have dealt with Frank Grob in the service department all these years, and he has been uniformly excellent to deal with. He is responsive, gives me honest advice (including when some kinds of work are best, or less expensively done, elsewhere), uniformly friendly and accomodating, in every way. I trust him, and I recommend working with him. The Enterprise station there is of somewhat uneven quality, but I have never had a real problem with them. Also, when I've chosen to accept rides to the Metro, there's been no problem. Often, I pick up my car after the service department hours, and have had no problem with picking up the car from the sales receptionist.

The out-of-warranty service is not inexpensive, but I have been satisfied with the work, especially as compared with trying to find independent garages who know about Saabs.

VOB Saab - Rockville, MD

On 5/15/2009 11:50:31 AM saabdinat wrote:
We recently purchased a 2007 Saab Aero. Before purchasing we noticed the front fender was badly scratched and asked the Mr. Goldin if he would fix the bumper if we were to purchase the vehicle. He said it would be no problem and that it could be fixed. When we went over the pricing, my husband felt that the price was high so he contacted the sales manager to go over pricing. The salesmanager refused to negotiate and explained why the pricing was not negotiable. He said they had spent money on new tires, did the 30,000 mile service to the vehicle, and they would also spend money on FIXING the bumper. My husband half-heartedly agreed and we purchased the car. On Wednesday of the following week, they said for us to bring in the car to fix the bumper. When my husband went on Thursday to pick up the vehicle, they had merely painted over the scratches and nothing more. My husband was furious with the salesman and the salesman's response was that he had 'never said he was going to fix, only to paint the car', which was a blatant lie!!!! We feel we have been deceived by Mr. Golden and the used car manager. We are going to go to the owner and make sure we get what we agreed, which was to FIX the bumper, not paint it.