Reason for Visit: Service
I recommend this dealer: No
My Review of VOB Saab:
My husband and I were going in for our first oil change service for our 2006 9-3. I scheduled the appointment last week and called this morning verifying that a car will be available for us to drive back in. I spoke with gentlemen by the name of Frank - he said no problem. When we get there, Phil tells me there will be 25 minute wait for a car. He also asks me if I need a ride to the metro or a car, which didn't make sense to me because I already called in advance for a car, and I live in Baltimore no where near a metro. The service manager suggested we go to Starbucks and wait(didn't offer to drive us, so we walked in the heat). An hour and a half later at 11:30 I call back (because Enterprise has not called me back yet or shown up with a rental car. No one answers, so we decide to walk back. Finally at 11:45 our minivan comes (which I am not happy with, b/c it's a minivan). As we get to the car, Phil comes back and says, our car is now ready. So now we have wasted over an hour and half waiting for a car that we didn't need. Not one person at Saab or Enterprise provided us with an update, yet they both had both of our cell numbers. We were told by Phil and Ben (with Enterprise) three different timelines as to when to expect a car. After Phil realizes that we are very angry with the lack of service, he tells me that we should have called him when Ben told us that it would take longer then 25 minutes. Why should I do anything to make Phil's job easier? We are going to Saab for service, and they should go out of their way to assist us and make sure we are comfortable, not the other way around. We continued to express our complete dissatisfaction with their service, and Phil didn't seem to care. He sounded like a broken record and did not answer our questions until we repeated them about 3 times. I asked him multiple times as to why we are receiving a minivan when we paid 32k for a brand new car. Then he got smart with me and suggested I ask his service manager about his policy. The service manager didn't say a word. At that point I was very upset. There is zero communication between Enterprise and Saab at the VOB dealer in Rockville. Both times I came in, I specifically requested a car, and yet was still asked if I needed a ride to the metro. Phil should be able to look at our address and realize there is no metro where we live, so what good would a ride to the metro do? We were treated like royalty when we bought the car, now we are not good enough to drive a used car off the lot while they service our car and give us an old minivan in return? I don't think this is acceptable. I have received better service from Honda and am very disappointed. When we test drove the car, the salesman clearly said they don't compete with Volvo, but compete with BMW and Mercedes. When my mother drops off her Vovlo XC 70 she comes back with a Volvo, not an American minivan. Same with BMW and Mercedes (the brands the salesman said Saab competes with). We also requested they correct the one-touch setting on the back windows as they only work to put the windows down not up. The service team said they function correctly and that only the front windows function with one-touch. He also pointed us to page 132 of our owner's manual, which does not state anything about the backseat windows not working with one-touch! They are rude and are idiots!!
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